Vodafone UK - Chorley Reviews 

294
TrustScore 5 out of 5

4.9

7 Market Walk, PR7 1DE Chorley, GB


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Rated 5 out of 5 stars

Very professional, great chat while processing orders. Andrew explored all options available and made the whole process super simple.

Company replied

Rated 5 out of 5 stars

Had a great experience today at the Chorley store. Patrick sorted out new iPhones and contracts for both myself and my wife. Very professional service, thoroughly delighted. 5*****

Company replied

Rated 5 out of 5 stars

Aaron was really helpful and friendly. He managed to unclog all the junk which was filling and slowing my phone as well as removing some viruses and malware which had found their way onto my phon... See more

Company replied

Rated 5 out of 5 stars

Patrick was very helpful and explained everything and helped me upgraded my damaged phone, even saving me money each week. Great experience 👍 thanks again, we even added an additional sim only contr... See more

Company replied


Company details


Contact info

  • 7 Market Walk, PR7 1DE, Chorley, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

294 reviews

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4.9

All reviews

(294)

42,756 reviews in the last 12 months

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Rated 5 out of 5 stars

A positive experience

Kayleigh was very helpful and explained everything very well when I visited the Chorley store to purchase a new phone.
She was very patient with two OAP ‘s
It was well worth visiting the shop in person

January 8, 2024
Unprompted review
Vodafone UK - Chorley logo

Reply from Vodafone UK - Chorley

Hi Christine,

This is a great review for Kayleigh. I’m glad to hear you found the best option for you when visiting the store.

If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Lovely customer service and great help.

January 5, 2024
Unprompted review
Vodafone UK - Chorley logo

Reply from Vodafone UK - Chorley

Hi. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great experience

December 24, 2023
Unprompted review
Vodafone UK - Chorley logo

Reply from Vodafone UK - Chorley

Thank you for your support and feedback.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Best face to face service

I have used the Chorley store for several years and always have Patrick specifically look after my account. He always sources me the best offers to meet my needs

December 22, 2023
Unprompted review
Vodafone UK - Chorley logo

Reply from Vodafone UK - Chorley

Hi Kirsty. Thank you for your review for Patrick. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Rick was fantastic, helpful, friendly and patient

Rick was fantastic. Incredibly helpful, more than pleasant and patient and sourced the best deals for all the products I wanted to upgrade.

December 22, 2023
Unprompted review
Vodafone UK - Chorley logo

Reply from Vodafone UK - Chorley

Hi. Thank you for your review for Rick. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service…

Store were incredibly helpful swapping me over from EE. Can’t fault the service.

December 19, 2023
Unprompted review
Vodafone UK - Chorley logo

Reply from Vodafone UK - Chorley

Hi Danielle,

This is lovely feedback for our Chorley store. Thanks for your kind words and it's great to have you with us.

We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Great customer assistance

Great customer assistance, friendly and polite

December 19, 2023
Unprompted review
Vodafone UK - Chorley logo

Reply from Vodafone UK - Chorley

Hi Bernadette,

Thanks for your review for our Chorley store.

We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Lovely staff

As a Three customer I only went in to Vodafone Chorley store to pass some time while my husband was getting his screen fixed next door to them but I was seen to by Patrick who was very welcoming and very attentive and seemed genuinely interested in sorting out the best package deals for me. I am not due to exit my current contract at this time, but I wanted to leave some feedback. I will certainly come back to the store again when I am able to switch my contract as it would also be nice to be able to visit a local store again. Very impressed

December 17, 2023
Unprompted review
Vodafone UK - Chorley logo

Reply from Vodafone UK - Chorley

Hey Kerry,

Thanks for letting us know what an amazing job Patrick did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service would highly…

Excellent service would highly reccommend

December 12, 2023
Unprompted review
Vodafone UK - Chorley logo

Reply from Vodafone UK - Chorley

Hey Wendy,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kayleigh was both Knowledgeable and…

Kayleigh was both knowledgeable and patient with our requirements. Extremely pleasant to be assisted by her.

December 9, 2023
Unprompted review
Vodafone UK - Chorley logo

Reply from Vodafone UK - Chorley

Hi Ali,

Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Patrick was very easy to talk to and…

Patrick was very easy to talk to and explained the whole process of upgrading my phone and adding a tablet onto my package.
Thank you for a lovely buying experience.

December 9, 2023
Unprompted review
Vodafone UK - Chorley logo

Reply from Vodafone UK - Chorley

Hey Wendy,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great staff and good deals too

Top bloke sorted out my new phone and contract. Very knowledgeable and helpful as well as friendly too

November 24, 2023
Unprompted review
Vodafone UK - Chorley logo

Reply from Vodafone UK - Chorley

Hi Michael,

Thank you for reviewing and sharing this great feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Rick and his amazing fantastic customer…

Rick and his amazing fantastic customer service always faultless a credit to the company

November 24, 2023
Unprompted review
Vodafone UK - Chorley logo

Reply from Vodafone UK - Chorley

Hi Haroon,

Thank you for your review and feedback for Rick.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service, everything explained simply and effectively.

November 19, 2023
Unprompted review
Vodafone UK - Chorley logo

Reply from Vodafone UK - Chorley

Thanks for the brilliant feedback! It's really appreciated.
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent experience

November 17, 2023
Unprompted review
Vodafone UK - Chorley logo

Reply from Vodafone UK - Chorley

Hey Rebecca,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Above and beyond…

After prolonged agony with Vodafone call centres, Stuart was amazing helping out. He was patient, knowledgeable and took the time to work through the issues with my account set up and porting. Excellent customer service!

November 15, 2023
Unprompted review
Vodafone UK - Chorley logo

Reply from Vodafone UK - Chorley

Hi Mrs Nolan. It's lovely to see you had such a positive experience with Staurt. This is absolutely what we aim for! If you ever need further help, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Seamless iPhone Purchase

Rick made the process of buying my new phone seamless, nothing was too much and he was polite and informative.

November 9, 2023
Unprompted review
Vodafone UK - Chorley logo

Reply from Vodafone UK - Chorley

Hi Matt,

It's great to hear about your recent experience, thanks for reviewing and sharing feedback for Rick.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Come in to the chorley branch and was…

Come in to the chorley branch and was greeted by a lovely gentleman who help me on a phone for my son

November 6, 2023
Unprompted review
Vodafone UK - Chorley logo

Reply from Vodafone UK - Chorley

Thanks for the brilliant feedback, Leonie! It's really appreciated.
Vodafone Social Media Team

Rated 5 out of 5 stars

Patrick Very good 👍🏼

November 4, 2023
Unprompted review
Vodafone UK - Chorley logo

Reply from Vodafone UK - Chorley

Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thank you,
Vodafone Social Media Team

Rated 5 out of 5 stars

Patrick at Chorley

Patrick at Chorley was very knowledgeable and professional and sorted out a great deal, thank you.

November 4, 2023
Unprompted review
Vodafone UK - Chorley logo

Reply from Vodafone UK - Chorley

Hi Chris,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

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