We went in the shop to have a better deal with our existing broadband account. Suki, managed to sort this for us despite having difficulties with the store’s online system. He managed to put us throug... See more
Company replied
21/23 The Pecinct, CV1 1DD Coventry, GB
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We went in the shop to have a better deal with our existing broadband account. Suki, managed to sort this for us despite having difficulties with the store’s online system. He managed to put us throug... See more
Company replied
We came into Vodafone to explore upgrading my phone and a transition from O2. I’ve been an O2 customer for 15 years. Manoj was extremely helpful, he talked us through our options and made sure I under... See more
Company replied
I had a fantastic experience here for the second time, thanks to Manoj. He was incredibly helpful in guiding me through to find the best plan suited for my needs. It is rare to get such consistent, to... See more
Company replied
Miss Sonia is a very good customer service, She knows how to approach her customer and she is very helpful aswell. She is polite and smile on her face Very good girl.
Company replied
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21/23 The Pecinct, CV1 1DD, Coventry, United Kingdom
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Reply from Vodafone UK - Coventry
Manoj got me a very goid deal on a new phone

Reply from Vodafone UK - Coventry
Manoj help me get a new sim plan he explained everything well

Reply from Vodafone UK - Coventry
Great work from Eesa on getting my new phone very efficient and effective thanks Vodafone Coventry!!

Reply from Vodafone UK - Coventry
I was helped by Sonia with my sim problem, she had a look at my phone and sim worked straight away in 2 minutes. Absolutely delighted

Reply from Vodafone UK - Coventry
Sonia was very very helpful. Extremely pleased with the service.

Reply from Vodafone UK - Coventry
Amazing service by Sonia. She was very helpful and guided me correctly

Reply from Vodafone UK - Coventry
Ranj helped me set up my phone and I was very happy and ready to use straight away

Reply from Vodafone UK - Coventry
Excellent customer service from Sonia today when sorting my upgrade. Very helpful and everything explained well.

Reply from Vodafone UK - Coventry
Eesa was extremely helpful today in store. He ensured that I got the best prices possible on the co tracts and devices I have and provided excellent customer service.

Reply from Vodafone UK - Coventry
Eesa was a great help sorting my phone and Internet out

Reply from Vodafone UK - Coventry
Thank you manoj gor my upgrade great service

Reply from Vodafone UK - Coventry
Fast response, no delays and it was all done smoothly by Juliana

Reply from Vodafone UK - Coventry
Sonia thank-you for helping me and giving me good offer with roaming

Reply from Vodafone UK - Coventry

Reply from Vodafone UK - Coventry
Hi
Miss Soni, was awesome and she shared a very good knowledge and gave me the best deal.
Best wishes
Vodafone coustmer..

Reply from Vodafone UK - Coventry
Sonia provided excellent customer service at Vodafone.One phone was left in stock, and she quickly reserved it for me on the spot.
She was friendly, professional, and very efficient.The whole process was smooth and hassle-free.Thank you, Sonia, for your outstanding help and support.

Reply from Vodafone UK - Coventry

Reply from Vodafone UK - Coventry
An excellent Customer Advisor who consistently provides friendly, professional, and knowledgeable support. They listen carefully to customers’ needs, resolve queries efficiently, and always go the extra mile to deliver outstanding service by Sonia.

Reply from Vodafone UK - Coventry
I was assisted with my trade in and he made the process really seamless letting me know all the pros and cons. I was attended to by Manoj

Reply from Vodafone UK - Coventry
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