Went into the derby store to enquire about a phone upgrade. Rich was the first staff member we spoke to. Very friendly and answered any questions whilst we were waiting to be seen too. Sid was th... See more
Company replied
Location
Switch locationUnit 107-108 , Level 1 intu Derby, DE1 2PG DERBY, GB
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See what reviewers are saying
I knew exactly what I wanted from a new phone, including size, price and ease of use. I was offered exactly what I wanted, no trying to over-sell or increase my monthly cost for a fancy gadget were I... See more
Company replied
Went in to the derby store today spoke to Jay he was absolutely amazing inwas so nervous going in there as I don't know anything about phones. He helped me get a new phone helped me transfer my inform... See more
Company replied
From the moment we were introduced to our advisor Jade, she put me at ease with her warm & friendly greeting & her wealth of knowledge. Jade too her time to provide me with options so I could... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Derby
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
Unit 107-108 , Level 1 intu Derby, DE1 2PG, DERBY, United Kingdom
4.9
Excellent
282 reviews
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very friendly and helpful staff
Went into the derby store to enquire about a phone upgrade.
Rich was the first staff member we spoke to. Very friendly and answered any questions whilst we were waiting to be seen too.
Sid was the staff member then helped with the upgrade and again answered any queries I had.
Both are excellent at their job, very welcoming and helpful
August 28, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Fyza was very nice with me ...
Fyza was very nice with me ...
She really help me today
So a big up to her ..
Like you girl.
August 30, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Valerie,
Thanks for the lovely review and fantastic support for Fyza. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very good service from jay
August 29, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Iddy,
Thanks for the lovely review and fantastic support for Jay.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at http://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Rubel and mitch were great they really…
Rubel and mitch were great they really helped me and would recommend everyone to come see them
August 24, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Rubel and Fyza were very accomodating…
Rubel and Fyza were very accomodating during my visit to the store for home broadband I would definitely recommend them if you want a fun and clear interaction
August 24, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hi Loard, thank you so much for your wonderful review and the amazing support you’ve shown for Rubel and Fyza, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
Fantastic service from jay!
Fantastic service from jay!! Highly recommend
August 24, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hi Rachel, thank you so much for your wonderful review and the amazing support you’ve shown for Jay, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
Brilliant service
Brilliant service . Sorted a problem out with my phone i had with my phone . Thanks so much Rich
August 24, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Christine,
Thanks for the lovely review and fantastic support for Rich.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jade dealt with my situation and she…
Jade dealt with my situation and she was excellent. She made everything very simple and easy to follow. I am a very satisfied customer because of JADE. Thank you JADE and thank you vodafone.
August 19, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Melvin,
Thanks for the lovely review and fantastic support for Jade.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Jade was very helpful
Jade was very helpful, accommodating and courteous. She helped me when upgrading to a new phone.
August 19, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Rose,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Miz was brilliant excellent service…
Miz was brilliant excellent service recommend him when going in
July 27, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Ali,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jay and Sayfur were amazing absolute…
Jay and Sayfur were amazing absolute super help amazing management team
July 27, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Jeanette,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Really friendly customer service
Really friendly customer service. Sid worked hard to try and get me the best deal and was a pleasure to speak with.
July 16, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Rob,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Sid.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Derby
Hey Ian,
Thanks for the lovely review and fantastic support for Rubel.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Rubel and Jay have been really helpful
Rubel and Jay have been really helpful, patient when I've needed time to process information which is really appreciated and has made this process stress-free. Thank you.
July 15, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Karin,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very friendly
Very friendly, attentive.
Helpful , not pushy
Good customer service
Thank you Rubel
July 14, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Heather,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Derby
Hey Hamza,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service
Great service! Sid was very friendly, helpful, and professional. Thank you!
July 7, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Experienced, friendly & helpful staff...
I knew exactly what I wanted from a new phone, including size, price and ease of use. I was offered exactly what I wanted, no trying to over-sell or increase my monthly cost for a fancy gadget were I would never use half the functions. Jade the sales assistant was helpful, friendly and was happy to revisit any of the information I wasn't sure about. Great experience, I love my new phone 😀
July 6, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Julie,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Great service from all in the Derby…
Great service from all in the Derby store thanks for sorting both my upgrades
July 6, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Derby
Hey Lisa,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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