Vodafone UK - East Kilbride Reviews 

436
TrustScore 5 out of 5

4.9

Unit 39 , 31 Southgate Plaza Shopping Centre, G74 1LT East Kilbride, GB


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Rated 5 out of 5 stars

I would just like to thank and praise Jake for all his help today. I have been trying to deal with Vodafone 3 by phone with no success. Today they incorrectly directed me to deal with a store. When I... See more

Company replied

Rated 5 out of 5 stars

Fhiona, Lauren and Chloe at the Vodafone East Kilbride branch have been fantastic, I was trying to get a phone for my uncle, and the girls went above and beyond in getting mr the best deal. Much appr... See more

Company replied

Rated 5 out of 5 stars

Aaron, Umer and Jamie (at EastKilbride Mall) were very awesome! Aaron took his time, very patient with my trade-in, answered every single question I raised (and they were many). And Umer was so very c... See more

Company replied

Rated 5 out of 5 stars

Eamonn was really helpful and friendly. Explained everything in detail to us and sorted my partner and I both with new phone contracts. Great service and we really enjoyed chatting to him. Took lots o... See more

Company replied


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  • Unit 39 , 31 Southgate Plaza Shopping Centre, G74 1LT, East Kilbride, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

436 reviews

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4.9

All reviews

(436)

41,293 reviews in the last 12 months

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Rated 5 out of 5 stars

Thank you

Thank you, Aaron, for helping me with my sim upgrade. Namaste 🙏

January 13, 2025
Unprompted review
Vodafone UK - East Kilbride logo

Reply from Vodafone UK - East Kilbride

Hi Ranga,

This is a great review for Aaron. We're glad to hear you've renewed as well. Thanks for sharing. If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Thank you Aaron for assisting me with…

Thank you Aaron for assisting me with the transfer of ownership. Great service! Went over and above the call of duty.

January 13, 2025
Unprompted review
Vodafone UK - East Kilbride logo

Reply from Vodafone UK - East Kilbride

Hi Myles,

Thank you for taking the time to review.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Friendly and knowledgable

Friendly and knowledgable

January 7, 2025
Unprompted review
Vodafone UK - East Kilbride logo

Reply from Vodafone UK - East Kilbride

Hi Jim,

Thank you for taking the time to leave us a 5 star review!

Thanks,
The Vodafone Social Media Team

Rated 5 out of 5 stars

Thank you savera for sorting our sim.

Thank you savera for sorting our sim.

January 6, 2025
Unprompted review
Vodafone UK - East Kilbride logo

Reply from Vodafone UK - East Kilbride

Hello, Ali,

It's always our aim to provide a helpful service, so it's great to hear that Savera delivered! We really appreciate you taking the time to leave feedback on your recent experience.

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service from Eamonn

January 6, 2025
Unprompted review
Vodafone UK - East Kilbride logo

Reply from Vodafone UK - East Kilbride

Hello, Richard,

That’s great to hear! Thanks for the review.

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Really helpful and informative

January 4, 2025
Unprompted review
Vodafone UK - East Kilbride logo

Reply from Vodafone UK - East Kilbride

Hi Shelley,

Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.

Thanks again, 
Vodafone Social Media Team

Rated 5 out of 5 stars

I got everything I needed and I am…

I got everything I needed and I am happy way it all.

January 4, 2025
Unprompted review
Vodafone UK - East Kilbride logo

Reply from Vodafone UK - East Kilbride

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good service

Good service. Eamonn helpful and data transfer done in good time and done well.

January 3, 2025
Unprompted review
Vodafone UK - East Kilbride logo

Reply from Vodafone UK - East Kilbride

I’m glad you had a positive experience thank you for sharing it with us. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Aaron was extremely helpful today!

Aaron was extremely helpful today!

January 2, 2025
Unprompted review
Vodafone UK - East Kilbride logo

Reply from Vodafone UK - East Kilbride

Hey Angela,

Thanks for letting us know what an amazing job Aaron did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Attention was fine and I an satisfied…

Attention was fine and I an satisfied savera helped us

December 31, 2024
Unprompted review
Vodafone UK - East Kilbride logo

Reply from Vodafone UK - East Kilbride

Hey Barbara,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Eamonn and Chelsea were excellent

Eamonn and Chelsea were excellent, friendly and had a positive attitude and went above and beyond to help me with the problem I had with my phone, they were very helpful. Found a fix for my problem.

December 30, 2024
Unprompted review
Vodafone UK - East Kilbride logo

Reply from Vodafone UK - East Kilbride

Hi Eileen. Thank you for your review for Eamonn and Chelsea. It's always lovely to read such brilliant feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Savera thank you for sorting my hBB and…

Savera thank you for sorting my hBB and SIM, very helpful and friendly.

December 30, 2024
Unprompted review
Vodafone UK - East Kilbride logo

Reply from Vodafone UK - East Kilbride

Hi Peter. Thank you for your review for Savera. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 4 out of 5 stars

Eamonn was very professional and…

Eamonn was very professional and attentive. Unfortunately, some of the security measures need updated as we did not have a passport or driving licence with us but did have a picture which would be accepted online.

December 29, 2024
Unprompted review
Vodafone UK - East Kilbride logo

Reply from Vodafone UK - East Kilbride

Hey Carolann, Apologies for the mix up with the security. When we ask for photo ID, this needs to be something instanty recognisable like a Driving license, or passport.
Thanks, The Vodafone Social Media Team

Rated 1 out of 5 stars

Terrible customer service

Terrible customer service, everything takes an age, no smiles, staff drinking juice at front desk, another staff member rolled eyes. Not able to change trade in from post to instore option

December 23, 2024
Unprompted review
Vodafone UK - East Kilbride logo

Reply from Vodafone UK - East Kilbride

Hello, Kim,

Thanks for taking the time to provide feedback on your recent experience in our store. It's disappointing to hear that you were made to feel this way, as it's always our aim to provide a great service to our customers. Your feedback is appreciated, so that we can do better moving forward.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Extremely helpful

December 24, 2024
Unprompted review
Vodafone UK - East Kilbride logo

Reply from Vodafone UK - East Kilbride

Thanks for your five star review, Carol! If you ever need more help, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Savera has been the best!

Savera has been the best!! Been seen this girl helped me through what I had to do and back up seeing her to make my girl the happiest for Christmas this girl is a credit to your shop xx

December 23, 2024
Unprompted review
Vodafone UK - East Kilbride logo

Reply from Vodafone UK - East Kilbride

Hi Taylor,

This is lovely feedback for Savera. Thanks for your kind words and taking your time to share the experience.

We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Very patient and shared factual…

Very patient and shared factual information which helped me make the best phone choice for me

December 23, 2024
Unprompted review
Vodafone UK - East Kilbride logo

Reply from Vodafone UK - East Kilbride

Hi Scott,

Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.

Thanks again, 
Vodafone Social Media Team

Rated 5 out of 5 stars

He was so helpful

He was so helpful

December 18, 2024
Unprompted review
Vodafone UK - East Kilbride logo

Reply from Vodafone UK - East Kilbride

Hi Muhammad. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Savera deals us

Savera deals us. And she was so polite and good.

December 18, 2024
Unprompted review
Vodafone UK - East Kilbride logo

Reply from Vodafone UK - East Kilbride

Hi Tahir. Thank you for your review for Savera. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Lovely customer service nothing was a…

Lovely customer service nothing was a hassle

December 17, 2024
Unprompted review
Vodafone UK - East Kilbride logo

Reply from Vodafone UK - East Kilbride

Hi Kirsteen. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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