Just had the best broadband transfer with Hanuma at the Epsom store. Very attentive and committed to meeting my needs …. Saving over £350 a year on my current BT contract …. An upgraded plan speed.... See more
Company replied
Location
Switch location35B Ashley Centre, KT18 5DB Epsom, GB
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See what reviewers are saying
Hari at Epsom Vodafone was very helpful. Assisted in renewing my contracts and saving me money in the process. Thanks.
Company replied
Suresh, Epsom store, was extremely helpful, although it was close to closing he never rushed us, explained everything and got us what was right for us. This is the 2nd time Suresh has helped me choose... See more
Company replied
Extremely helpful, I was really struggling and whatever phone shop I visited the advisors kept trying to sell me items I never needed. I visited Epsom and the team were incredibly helpful. They spent... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Epsom - Ashley centre
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
35B Ashley Centre, KT18 5DB, Epsom, United Kingdom
4.8
Excellent
147 reviews
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Poor Service
I visited the Vodafone store in Epsom on 17/06 to purchase a roaming package for use abroad. I made it very clear that I wanted the package applied only to my own phone number. However, the person assisting me—who was impatient, dismissive, and seemed unwilling to listen—ended up activating the roaming package on my husband's phone instead.
Because I had no idea this mistake had been made, I used mobile data while abroad, and the resulting roaming charges were added to my bill.
To be honest, I was already concerned that something like this might happen because of the person's attitude. I even asked several times, "Are you sure it's been applied to my number?" Each time, I was told, "Yes, I'm sure," in a way that simply brushed me off.
Please ensure that your staff have the communication skills needed to listen carefully to customers. If they don't, they should receive proper training. Customers shouldn't have to spend an hour on the phone with customer service trying to resolve mistakes that could have been easily avoided.
June 17, 2026
Unprompted review
Reply from Vodafone UK - Epsom - Ashley centre
Hey Halime,
We sincerely apologize for the service you experienced and for not meeting your expectations in terms of support. Thank you for your valuable feedback; please be assured that it is not our intention to deliver anything less than excellent service.
I suggest you to please reach out to our team by calling 0333 304 0191 or speak to them via LiveChat here: vodafone.uk/2LCJiTm
If you have already spoken to the team but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Hari
Hari - the store manager was great very clear explaining and helpful - great service
July 4, 2026
Unprompted review
Reply from Vodafone UK - Epsom - Ashley centre
Hey Daniel,
Thanks for the lovely review and fantastic support for Hari.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Hari helped me save money on my SIM…
Hari helped me save money on my SIM only deal!
July 3, 2026
Unprompted review
Reply from Vodafone UK - Epsom - Ashley centre
"Hey Lizu,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
Hari at Epsom Vodafone was very…
Hari at Epsom Vodafone was very helpful. Assisted in renewing my contracts and saving me money in the process. Thanks.
July 1, 2026
Unprompted review
Reply from Vodafone UK - Epsom - Ashley centre
Hey Sian,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Hari was really accommodating with my…
Hari was really accommodating with my grandad and got his contract down a lot so thank you!
July 1, 2026
Unprompted review
Reply from Vodafone UK - Epsom - Ashley centre
Hey Lauren,
Thanks for the lovely review and fantastic support for Hari.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Epsom - Ashley centre
Hey Lee,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Hari was excellent in every way
Hari was excellent in every way
Very knowledgeable and helpful
I came in so stressed and left one very happy lady
June 18, 2026
Unprompted review
Reply from Vodafone UK - Epsom - Ashley centre
"Hey Julie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
Hanuma
Hanuma - amazing service and help with transferring my mums phone and my phone. Thanks!
June 15, 2026
Unprompted review
Reply from Vodafone UK - Epsom - Ashley centre
Hey there,
Thanks for the lovely review and fantastic support for Hanuma.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Hanuma was great
Hanuma was great, very helpful and knowledgeable - terrific deals on 2 new iPhones. Very happy!!
June 11, 2026
Unprompted review
Reply from Vodafone UK - Epsom - Ashley centre
Hey Louise,
Thanks for the lovely review and fantastic support for Hanuma.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Hari at epsom branch did a lovely job…
Hari at epsom branch did a lovely job and was able to sort out my phone after it was sim locked. He was extremely helpful and knowledgeable.
June 3, 2026
Unprompted review
Reply from Vodafone UK - Epsom - Ashley centre
Hey Marian,
I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for Hari.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Hari from the Epsom Vodafone store was…
Hari from the Epsom Vodafone store was so very helpful. He went through my account with me, deleting add ons that I didn’t either use or need. He didn’t try to sell me an expensive phone or contract. He was honest and kind . Thank you Hari !
May 13, 2026
Unprompted review
Reply from Vodafone UK - Epsom - Ashley centre
Hey Alex,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Frirndly approach and excellent service…
Frirndly approach and excellent service by Hanuma.
May 9, 2026
Unprompted review
Reply from Vodafone UK - Epsom - Ashley centre
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Epsom - Ashley centre
Hey Gaynor,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Hanuma was very patient and helpful
Hanuma was very patient and helpful. Definitely 5 stars!!
April 25, 2026
Unprompted review
Reply from Vodafone UK - Epsom - Ashley centre
Hey Gail,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Hanuma was really helpful chatting…
Hanuma was really helpful chatting through all my options
April 24, 2026
Unprompted review
Reply from Vodafone UK - Epsom - Ashley centre
Hi Ellie, thank you so much for your wonderful review and the amazing support you’ve shown for Hanuma it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone Social Media Team
Friendly meeting very helpful
Friendly meeting very helpful
Gave an excellent service & discount on new contract with HARI at Epsom store
April 24, 2026
Unprompted review
Reply from Vodafone UK - Epsom - Ashley centre
Hey DR,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Exceptional friendly customer service…
Exceptional friendly customer service and interaction with Hari store manager. Got a great deal .
April 10, 2026
Unprompted review
Reply from Vodafone UK - Epsom - Ashley centre
Hey Martin,
Thanks for the lovely review and fantastic support for Hari.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very good service from Abhi
April 9, 2026
Unprompted review
Reply from Vodafone UK - Epsom - Ashley centre
Hey Charlie,
Thanks for the lovely review and fantastic support for Abhi.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Hanuma was very polite and helpful
March 7, 2026
Unprompted review
Reply from Vodafone UK - Epsom - Ashley centre
Hey Teresa,
Thanks for the lovely review and fantastic support for Hanuma.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Epsom - Ashley centre
Hey Katie,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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