Vodafone UK - Farnborough Reviews 

240
TrustScore 5 out of 5

4.9

Unit 1 Princes Mead Shopping Centre, GU14 7SL Farnborough, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

Jack was very helpful and answered any questions we had , good customer service

Company replied

Rated 5 out of 5 stars

Sanjay has been brilliant, going out of his way to resolve the issue concerning my upgrade. He even called me yesterday afternoon to tell me the issue was resolved and today has set my mind at rest an... See more

Company replied

Rated 5 out of 5 stars

Hi, I just wanted to leave some positive feedback about the service I received today. The Jack who assisted me was extremely polite, patient, and professional. He explained everything clearly and mad... See more

Company replied

Rated 5 out of 5 stars

Manager Sanjay - amazing got it sorted really quickly and helped me sort everything judgement free and with clear willing to help. Priya on the other hand, profiled me as soon as I walked in. As... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Farnborough

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • Unit 1 Princes Mead Shopping Centre, GU14 7SL, Farnborough, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

240 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(240)

42,657 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Was served by Birash

Was served by Birash, he was extremely helpful and had amazing customer service and stayed half hour after closing to make sure I got my phone sorted

June 18, 2025
Unprompted review
Vodafone UK - Farnborough logo

Reply from Vodafone UK - Farnborough

Hi Lewis! We're happy to hear that you received amazing customer service. We appreciate you acknowledging the employee's dedication in ensuring your phone issue was resolved even after closing. Thank you for your positive feedback!

If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thank you for amazing customer…

Thank you for amazing customer service-time to explain all and care about my old phone

June 7, 2025
Unprompted review
Vodafone UK - Farnborough logo

Reply from Vodafone UK - Farnborough

Hi Bhim.

We're happy to hear that you received amazing customer service.

Thanks for taking the time to leave us this great feedback,
Vodafone Social Media Team

Rated 5 out of 5 stars

As a customer for 45 years I have been…

As a customer for 45 years I have been much with such a very good service and kidneys which was exceptional

June 5, 2025
Unprompted review
Vodafone UK - Farnborough logo

Reply from Vodafone UK - Farnborough

Hi Henry. We're happy to hear that you've received very good service.

We appreciate you taking the time to share your positive experience with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Michal was amazing

Michal was amazing, helped us got us sorted out, really recommend using vodafone

June 5, 2025
Unprompted review
Vodafone UK - Farnborough logo

Reply from Vodafone UK - Farnborough

Hi Lilly.

We're happy to hear that you had a great experience and everything was sorted out.

Thanks for your fantastic support,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very good customer service,

June 4, 2025
Unprompted review
Vodafone UK - Farnborough logo

Reply from Vodafone UK - Farnborough

Hey Kathleen,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thank you Jakob in the Farnborough…

Thank you Jakob in the Farnborough Vodafone for being so helpful and explaining everything clearly.
Absolutely 5 stars from me.

June 3, 2025
Unprompted review
Vodafone UK - Farnborough logo

Reply from Vodafone UK - Farnborough

Hey Andrea,

Thanks for the lovely review and fantastic support for Jakob. We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Rayhan helped me with data transfer and…

Rayhan helped me with data transfer and to choose s25 ultra

May 31, 2025
Unprompted review
Vodafone UK - Farnborough logo

Reply from Vodafone UK - Farnborough

Hey Adrian,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Friendly service very helpful

Friendly service very helpful

May 31, 2025
Unprompted review
Vodafone UK - Farnborough logo

Reply from Vodafone UK - Farnborough

Hey Frances,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Upgrade

Great advice, helped me upgrade to a better phone for very little money.

May 11, 2025
Unprompted review
Vodafone UK - Farnborough logo

Reply from Vodafone UK - Farnborough

Hey Quentin,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

She is very helpful

She is very helpful

May 4, 2025
Unprompted review
Vodafone UK - Farnborough logo

Reply from Vodafone UK - Farnborough

Hey.
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Priya was absolutely excellent service…

Priya was absolutely excellent service she went above and beyond so helpful

April 26, 2025
Unprompted review
Vodafone UK - Farnborough logo

Reply from Vodafone UK - Farnborough

Hey Jane,
Thanks for the lovely review and fantastic support for Priya.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Stuck sun card

Thank you so much to Sanjay at Farnborough he has been so helpful and knowledgeable , really appreciate it thank you

April 13, 2025
Unprompted review
Vodafone UK - Farnborough logo

Reply from Vodafone UK - Farnborough

Hey Jen,

Thanks for the lovely review and fantastic support for Sanjay.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Absolutely amazing service today at…

Absolutely amazing service today at Vodafone Farnborough branch! Extremely helpful very friendly and informative. Thank you so much !

April 7, 2025
Unprompted review
Vodafone UK - Farnborough logo

Reply from Vodafone UK - Farnborough

Hey Amanda,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dealt with a lovely guy called Michal…

Dealt with a lovely guy called Michal at the Vodafone shop at Farnborough today. He was very helpful in discussing my son’s phone package and really helped me understand overseas tariffs.

April 4, 2025
Unprompted review
Vodafone UK - Farnborough logo

Reply from Vodafone UK - Farnborough

Hi Will,

We really appreciate your wonderful review and the amazing support for Michal.

If you ever need assistance, feel free to contact our Social Media team on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.

Thank you,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful from the outset

Very helpful from the outset.

Clear and simple talk about everything that was happening. Spot on.

April 4, 2025
Unprompted review
Vodafone UK - Farnborough logo

Reply from Vodafone UK - Farnborough

Hey,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I am very happy with the service in…

I am very happy with the service in store. Thank you for help with my broken phone. Staff are amazing

March 29, 2025
Unprompted review
Vodafone UK - Farnborough logo

Reply from Vodafone UK - Farnborough

Hey Roy,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service.

Priya was fantastic and saved me money on a new phone. Excellent service.

March 29, 2025
Unprompted review
Vodafone UK - Farnborough logo

Reply from Vodafone UK - Farnborough

Hey,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Priya from Farnborough served us this…

Priya from Farnborough served us this afternoon regarding Vodafone contract. She was really helpful and her delivery was exceptional. Thank you so much for her guidance and service. It was really appreciated.

March 21, 2025
Unprompted review
Vodafone UK - Farnborough logo

Reply from Vodafone UK - Farnborough

Hello Yambahadur,

It's great to hear about your positive experience. We appreciate you taking the time to review and share your feedback with us.

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing customer service sanjay was…

Amazing customer service sanjay was really helpful! Thank you

March 15, 2025
Unprompted review
Vodafone UK - Farnborough logo

Reply from Vodafone UK - Farnborough

Hi Alex,

Thank you for reviewing.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Quick and easy

Quick and easy. Polite and helpful service

March 8, 2025
Unprompted review
Vodafone UK - Farnborough logo

Reply from Vodafone UK - Farnborough

Thanks for the feedback and support, we really appreciate it! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again, Vodafone Social Media Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look