Went in the Folkestone shop to upgrade my phone and my partners. Was served by Bradley who was amazing, sat us down and spent lots of time with us to make sure we got the best deal possible inclu... See more
Company replied
Location
Switch location9 Alexandra Gardens, CT20 1SS Folkestone, GB
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Joshua from the Folkestone branch was very helpful on multiple occasions with my phone. He was friendly and went out of his way to ensure my experience was good.
Company replied
Easy to deal with experience, glad we came here instead of any other stores in the area as Jim was very helpful & saved us money!
Company replied
Awesome service and support from the staff member Josh. Resolved the issue that was going on with my phone with true professionalism and knowledge 👍
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Folkestone
Written by the company
Contact info
9 Alexandra Gardens, CT20 1SS, Folkestone, United Kingdom
5.0
Excellent
281 reviews
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Reece was very professional
Reece was very professional, constructive and helped to sort everything out very quickly and efficiently, a great employee
September 15, 2025
Unprompted review
Reply from Vodafone UK - Folkestone
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Jessica and the whole team were…
Jessica and the whole team were absolutely lovely during my time in the store. I came in to order the new I phone and didn’t have my card on me for the authentication yet she still went through the whole plan with me and ensured me that she was in store the following day for me to complete the process then. She also was very accommodating as I had a little one with me and was very attentive to our needs. The whole Vodafone team in Folkestone seems to be wonderful and work together very well.
September 13, 2025
Unprompted review
Reply from Vodafone UK - Folkestone
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Jess fabulous and Grant
September 12, 2025
Unprompted review
Reply from Vodafone UK - Folkestone
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Great staff made everything easy
Great staff made everything easy
September 11, 2025
Unprompted review
Reply from Vodafone UK - Folkestone
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
SUPER SERVICE Reece was super helpful & I shaved off…
Greece was super helpful & I shaved off £6 a month off my sim only deal Will give him 5*****
September 10, 2025
Unprompted review
Reply from Vodafone UK - Folkestone
Hey Elizabeth,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Reece was excellent
Reece was excellent. Very helpful, explained everything, found me the best possible deal.
September 8, 2025
Unprompted review
Reply from Vodafone UK - Folkestone
Hey Garry,
Thanks for the lovely review and fantastic support for Reece.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Amazing answer fast service
Andrew was very helpful in assisting me in finding a new deal with Vodafone.. to be honest I'd been wanted to find one for a while now.
However Andrew showed me the way forward and helped me find a deal which suited my needs!
August 30, 2025
Unprompted review
Reply from Vodafone UK - Folkestone
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Very helpful.28.09.25
August 28, 2025
Unprompted review
Reply from Vodafone UK - Folkestone
Hey Philippa,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
FOLKESTONE STORE EXCELLENT
We went to the Vodafone shop in Folkestone. We were fortunate to get Brett to help us.
He was patient (we are ancient so he needed to be patient), helpful, friendly, calm and professional.
Both my husband and I had a problem but he helped us both and solved our problem.
I would definitely recommend Brett and this store.
August 26, 2025
Unprompted review
Reply from Vodafone UK - Folkestone
Hey Peter & Ann,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Friendly and helpful staff.
Friendly and helpful staff.
Andrew was very informative and patient in upgrading 4 contracts for me
August 23, 2025
Unprompted review
Reply from Vodafone UK - Folkestone
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Excellent customer service *Bret*
Great service today from Bret at the Folkestone branch. Listened carefully to what i was after, took his time to explain everything nice and simply. Excellent customer service.
August 19, 2025
Unprompted review
Reply from Vodafone UK - Folkestone
Hey Deborah,
Thanks for the lovely review and fantastic support for Bret.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Change of plans and upgrade of phones
Best customer service i had so far with vodaphone, spent 2 hrs going through my plans and upgrade with phkne contact transferred and saved me money
The service person was bret at folkstone, very patient , polite, and looking after my requests was nice to have and the time was never an problem very helpful will now away come and see him in the future upgrades..
Mark
August 10, 2025
Unprompted review
Reply from Vodafone UK - Folkestone
Hey Mark,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Jamie
Jamie was excellent, customer service was immaculate with a real will to help. Moreover, all of the staff were welcoming and helpful at all times. Thank you Jamie!
August 7, 2025
Unprompted review
Reply from Vodafone UK - Folkestone
Hey Christian,
Thanks for the lovely review and fantastic support for Jamie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Andrew could not do enough for me
Andrew could not do enough for me
He was very charming and knew what he was talking about all was happy to speak with him
July 18, 2025
Unprompted review
Reply from Vodafone UK - Folkestone
Hey Michael,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Andy , customer advisor
Andy made my husband(stroke victim) at ease and we perfectly understood the answers for question we had..
July 18, 2025
Unprompted review
Reply from Vodafone UK - Folkestone
Hey Lisa,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Andrew
Andrew was great, helped me sort my new contract, has helped me previously for my broadband. Explained things throughly about payments etc.
Would highly recommend.
July 12, 2025
Unprompted review
Reply from Vodafone UK - Folkestone
Hey Lucie,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Grant in your folkestone store has…
Grant in your folkestone store has helped me more than one occasion and a very polite and helpful guy.
July 3, 2025
Unprompted review
Reply from Vodafone UK - Folkestone
Hey Carl,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service from Grant
Grant helped me out with moving my broadband across to my new property. He was a great help explaining the process and put me through to the home moves team.
July 2, 2025
Unprompted review
Reply from Vodafone UK - Folkestone
Hey Martin,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Grant was very helpful
Grant was very helpful, very happy to walk away with my new phone :)
July 2, 2025
Unprompted review
Reply from Vodafone UK - Folkestone
Hey Chloe,
Thanks for the lovely review and fantastic support for Grant.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very friendly helpfully staff Grant was…
Very friendly helpfully staff Grant was very helpful
July 2, 2025
Unprompted review
Reply from Vodafone UK - Folkestone
Hey Tracy,
Thanks for the lovely review and fantastic support for Grant.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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