Went in the Folkestone shop to upgrade my phone and my partners. Was served by Bradley who was amazing, sat us down and spent lots of time with us to make sure we got the best deal possible inclu... See more
Company replied
Location
Switch location9 Alexandra Gardens, CT20 1SS Folkestone, GB
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the staff member who helps me and my blind grandmother out was superb( Jamie ) , after loads of hassle over the phone we can into the store and got everything sorted without any hassle.
Company replied
I've just spent a few minutes with Jamie at Vodafone Folkestone, changing my phone, broadband and house phone, from Talktalk, I was very pleased with how smoothly the whole process went, including an... See more
Company replied
Thank you very much for your service today very helpful jamie was helpful and took me through everything so I could understand
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Folkestone
Written by the company
Contact info
9 Alexandra Gardens, CT20 1SS, Folkestone, United Kingdom
4.9
Excellent
259 reviews
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Josh & Brad quality service
Had a message from Vodafone telling me I was due my upgrade, not really clued up with technology so went into store.
Was served by a lovely pair of gentlemen Called Brad and Josh, they both took the time to go through my options and find the best deal that suits me.
Ended up leaving with an upgraded sim and a new tablet for even CHEAPER than my original bill!
Great service from the pair and would highly recommend to anyone locally to use this store.
July 12, 2026
Unprompted review
Reply from Vodafone UK - Folkestone
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amazing service from Bradley
Went in the Folkestone shop to upgrade my phone and my partners.
Was served by Bradley who was amazing, sat us down and spent lots of time with us to make sure we got the best deal possible including trading in our current phones.
Highly recommend this store too notch service and the guys in there are amazing.
July 10, 2026
Unprompted review
Reply from Vodafone UK - Folkestone
Hey Jermain,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Was served by Joshua today
Was served by Joshua today, amazing help and understanding of my situation and managed to get me a great discount🤩
July 12, 2026
Unprompted review
Reply from Vodafone UK - Folkestone
Hey Jeremy,
Thanks for the lovely review and fantastic support for Joshua.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Thank you very much for your service…
Thank you very much for your service today very helpful jamie was helpful and took me through everything so I could understand
July 6, 2026
Unprompted review
Reply from Vodafone UK - Folkestone
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Amazing service
Amazing service! Jim (manager) was extremely helpful, knowledgeable, polite and very friendly!! I would not hesitate in recommending Vodafone!!!!
July 2, 2026
Unprompted review
Reply from Vodafone UK - Folkestone
Hey Sharon,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
the staff member who helps me and my…
the staff member who helps me and my blind grandmother out was superb( Jamie ) , after loads of hassle over the phone we can into the store and got everything sorted without any hassle.
June 26, 2026
Unprompted review
Reply from Vodafone UK - Folkestone
Hey Thomas,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Jamie was brilliant and so helpful…
Jamie was brilliant and so helpful creating me a new account
June 20, 2026
Unprompted review
Reply from Vodafone UK - Folkestone
Hey Lily,
Thanks for the lovely review and fantastic support for Jamie. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great customer servixw with excellemt…
Great customer servixw with excellemt informatiom
June 20, 2026
Unprompted review
Reply from Vodafone UK - Folkestone
Hey Melanie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Folkestone
Hey Alex,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
⭐⭐⭐⭐⭐ Exceptional service from Josh and…
⭐⭐⭐⭐⭐ Exceptional service from Josh and James!I recently visited the Vodafone shop in Folkestone to switch my mobile contract over from Three, and I could not be happier with the experience. The level of customer service and professionalism from both Josh and James was well beyond my expectations.They demonstrated amazing teamwork and made the entire process run incredibly smoothly. Josh took the time to clearly explain exactly how and when the transition between the contracts would happen, leaving me with absolute peace of mind.I am very satisfied with my visit and highly recommend the Vodafone customer service team in Folkestone to anyone looking for a hassle-free experience!
June 12, 2026
Unprompted review
Reply from Vodafone UK - Folkestone
Hey Kisanga,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Excellent service
Josh was very polite and helpfull and worked with us for a long time making sure everything was ok
June 13, 2026
Unprompted review
Reply from Vodafone UK - Folkestone
Hey Heidi,
Thanks for the lovely review and fantastic support for Josh.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Vodafone Folkestone
Joshua was really helpful. Explained everything in full. Wasn't pushy and gave me plenty of time to weigh up options. Got me the best deal. Definately will go back to Vodafone Folkestone to upgrade all families phones from now on. Much better than buying blind on the internet.
May 9, 2026
Unprompted review
Reply from Vodafone UK - Folkestone
Hey Griffiths,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Popped in to sort out two phone plans. Great help
Popped in to sort out two phone plans. Was greeted warmly by Jamie who sorted out new plans at a great price. And also spoke to me about excellent broadband deals. Thanks for all your help.
April 18, 2026
Unprompted review
Reply from Vodafone UK - Folkestone
Hey Hayley,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
The young woman Chloe who was called Chloe…
The young woman who was called Chloe served me and did an excellent job to solve my problems
April 13, 2026
Unprompted review
Reply from Vodafone UK - Folkestone
Hey there,
Thanks for the lovely review and fantastic support for Chloe.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I've just spent a few minutes with…
I've just spent a few minutes with Jamie at Vodafone Folkestone, changing my phone, broadband and house phone, from Talktalk, I was very pleased with how smoothly the whole process went, including an initial visit where not only was the new package deal explained to me clearly, I was able to take all of those details away with me to reflect on, this simple act made my final decision easy. Thank you for your help and attention to detail. Richard Parker.
April 9, 2026
Unprompted review
Reply from Vodafone UK - Folkestone
Hey Richard,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent help and support!
April 6, 2026
Unprompted review
Reply from Vodafone UK - Folkestone
Hey Jim,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent and friendly service at…
Excellent and friendly service at Vodafone in Folkestone.
April 4, 2026
Unprompted review
Reply from Vodafone UK - Folkestone
Hey Claire,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team.
Jamie and Connor at Folkestone branch…
Jamie and Connor at Folkestone branch have been incredibly helpful. Everything was sorted better than we thought. Fantastic. Thank you Jamie and Connor.
April 1, 2026
Unprompted review
Reply from Vodafone UK - Folkestone
Hey Peggy,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
First Class Service From Vodafone
I visited my local Vodafone store today regarding a concern with my phone. I was greeted by Jamie, who was incredibly polite and professional. He provided brilliant service and support to fix my issues. I would like to highlight that Jamie's attention to detail was outstanding; please pass on this recognition for his excellent customer service to the stores management team.
April 1, 2026
Unprompted review
Reply from Vodafone UK - Folkestone
Hey Lisa,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Jamie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Folkestone
Hey Nicola,
Thanks for the lovely review and fantastic support for Josh.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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