Joshua from the Folkestone branch was very helpful on multiple occasions with my phone. He was friendly and went out of his way to ensure my experience was good.
Company replied
Location
Switch location9 Alexandra Gardens, CT20 1SS Folkestone, GB
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Went in the Folkestone shop to upgrade my phone and my partners. Was served by Bradley who was amazing, sat us down and spent lots of time with us to make sure we got the best deal possible inclu... See more
Company replied
Easy to deal with experience, glad we came here instead of any other stores in the area as Jim was very helpful & saved us money!
Company replied
Jamie was very speedy and helpful managed to help me with my query straight away, too class customer service
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Folkestone
Written by the company
Contact info
9 Alexandra Gardens, CT20 1SS, Folkestone, United Kingdom
5.0
Excellent
276 reviews
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Jamie was brilliant and so helpful…
Jamie was brilliant and so helpful creating me a new account
June 20, 2026
Unprompted review
Reply from Vodafone UK - Folkestone
Hey Lily,
Thanks for the lovely review and fantastic support for Jamie. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great customer servixw with excellemt…
Great customer servixw with excellemt informatiom
June 20, 2026
Unprompted review
Reply from Vodafone UK - Folkestone
Hey Melanie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Folkestone
Hey Alex,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
⭐⭐⭐⭐⭐ Exceptional service from Josh and…
⭐⭐⭐⭐⭐ Exceptional service from Josh and James!I recently visited the Vodafone shop in Folkestone to switch my mobile contract over from Three, and I could not be happier with the experience. The level of customer service and professionalism from both Josh and James was well beyond my expectations.They demonstrated amazing teamwork and made the entire process run incredibly smoothly. Josh took the time to clearly explain exactly how and when the transition between the contracts would happen, leaving me with absolute peace of mind.I am very satisfied with my visit and highly recommend the Vodafone customer service team in Folkestone to anyone looking for a hassle-free experience!
June 12, 2026
Unprompted review
Reply from Vodafone UK - Folkestone
Hey Kisanga,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Excellent service
Josh was very polite and helpfull and worked with us for a long time making sure everything was ok
June 13, 2026
Unprompted review
Reply from Vodafone UK - Folkestone
Hey Heidi,
Thanks for the lovely review and fantastic support for Josh.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Vodafone Folkestone
Joshua was really helpful. Explained everything in full. Wasn't pushy and gave me plenty of time to weigh up options. Got me the best deal. Definately will go back to Vodafone Folkestone to upgrade all families phones from now on. Much better than buying blind on the internet.
May 9, 2026
Unprompted review
Reply from Vodafone UK - Folkestone
Hey Griffiths,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Popped in to sort out two phone plans. Great help
Popped in to sort out two phone plans. Was greeted warmly by Jamie who sorted out new plans at a great price. And also spoke to me about excellent broadband deals. Thanks for all your help.
April 18, 2026
Unprompted review
Reply from Vodafone UK - Folkestone
Hey Hayley,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
The young woman Chloe who was called Chloe…
The young woman who was called Chloe served me and did an excellent job to solve my problems
April 13, 2026
Unprompted review
Reply from Vodafone UK - Folkestone
Hey there,
Thanks for the lovely review and fantastic support for Chloe.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I've just spent a few minutes with…
I've just spent a few minutes with Jamie at Vodafone Folkestone, changing my phone, broadband and house phone, from Talktalk, I was very pleased with how smoothly the whole process went, including an initial visit where not only was the new package deal explained to me clearly, I was able to take all of those details away with me to reflect on, this simple act made my final decision easy. Thank you for your help and attention to detail. Richard Parker.
April 9, 2026
Unprompted review
Reply from Vodafone UK - Folkestone
Hey Richard,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent help and support!
April 6, 2026
Unprompted review
Reply from Vodafone UK - Folkestone
Hey Jim,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent and friendly service at…
Excellent and friendly service at Vodafone in Folkestone.
April 4, 2026
Unprompted review
Reply from Vodafone UK - Folkestone
Hey Claire,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team.
Jamie and Connor at Folkestone branch…
Jamie and Connor at Folkestone branch have been incredibly helpful. Everything was sorted better than we thought. Fantastic. Thank you Jamie and Connor.
April 1, 2026
Unprompted review
Reply from Vodafone UK - Folkestone
Hey Peggy,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
First Class Service From Vodafone
I visited my local Vodafone store today regarding a concern with my phone. I was greeted by Jamie, who was incredibly polite and professional. He provided brilliant service and support to fix my issues. I would like to highlight that Jamie's attention to detail was outstanding; please pass on this recognition for his excellent customer service to the stores management team.
April 1, 2026
Unprompted review
Reply from Vodafone UK - Folkestone
Hey Lisa,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Jamie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Folkestone
Hey Nicola,
Thanks for the lovely review and fantastic support for Josh.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Folkestone
Hey Saurav,
Thanks for the lovely review and fantastic support for Jamie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent patient service by Samuel
Excellent patient service by Samuel. We are elderlyand clueless but he solved all our problems today and we left the store happy
March 10, 2026
Unprompted review
Reply from Vodafone UK - Folkestone
Hey JF,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Sean was amazing today when ordering my…
Sean was amazing today when ordering my new phone he’s super helpful and goes above and beyond every time he’s super friendly and makes the whole process so much easier and nicer to do
March 2, 2026
Unprompted review
Reply from Vodafone UK - Folkestone
Hey Charlie,
Thanks for the lovely review and fantastic support for Sean.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent patient staff
Excellent patient staff. Jamie Folkestone branch
February 24, 2026
Unprompted review
Reply from Vodafone UK - Folkestone
Hey Lynne,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team.
Reply from Vodafone UK - Folkestone
Hey William,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Reece was really helpful
Reece was really helpful and managed to save me money!
February 9, 2026
Unprompted review
Reply from Vodafone UK - Folkestone
Hey Frankie,
Thanks for the lovely review and fantastic support for Reece.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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