Brilliant experience with setting phone up. Everyone greeted me with a smile, however one lady, I believe her name was Kaitlyn. She helped me set my phone up, explained everything with extreme patienc... See more
Company replied
Location
Switch location67/69 Channel Street, TD1 1BN Galashiels, GB
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Outstanding service from the boys yesterday and today.... My mobile phone had died and the boys were extremely helpful and spent over 2hrs fixing my issue. They were extremely polite and professiona... See more
Company replied
The Dumfries team were fantastic from start to finish. My elderly mother in law was really concerned about changing her HBB but all plain sailing with no complications at all. Vicky was outstanding an... See more
Company replied
Georgia and Simon were incredibly helpful with figuring out about my new phone and being very calm and respectful. Both amazing workers and would definitely come back here if I needed any help. Great... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Galashiels
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
67/69 Channel Street, TD1 1BN, Galashiels, United Kingdom
4.9
Excellent
134 reviews
Asks customers to review
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Kaitlyn was very friendly,
Kaitlyn was very friendly,, helpful and informative
June 24, 2026
Unprompted review
Reply from Vodafone UK - Galashiels
Hey Laura,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Galashiels
Hey Debbie,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Got a new sim with unlimited data
Got a new sim with unlimited data. Good customer service thank you
June 9, 2026
Unprompted review
Reply from Vodafone UK - Galashiels
Hey Peter,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Me and my partner got new phones of…
Me and my partner got new phones of kaitlyn today great service thank you
June 2, 2026
Unprompted review
Reply from Vodafone UK - Galashiels
Hey Joanna,
Thanks for the lovely review and fantastic support for Kaitlyn .
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Good service
Kaitlyn was great in sorting me out with a new SIM card as I was having trouble with another provider. Thank you so much!
May 22, 2026
Unprompted review
Reply from Vodafone UK - Galashiels
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Great customer service
Kaitlyn was really knowledgeable and helpful with helping me select a new phone for my next upgrade.
May 22, 2026
Unprompted review
Reply from Vodafone UK - Galashiels
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Galashiels
Hey Rosemary,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Galashiels
Hey Mikey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
I have a new phone today
I have a new phone today. Happy with service excellwnt Sol was very patient thank you! Could not ask for better service
May 5, 2026
Unprompted review
Reply from Vodafone UK - Galashiels
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Came in today and the employee Kaitlyn…
Came in today and the employee Kaitlyn was very helpful with helping me out with my email address
April 29, 2026
Unprompted review
Reply from Vodafone UK - Galashiels
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Kaitlyn was very helpful when helping…
Kaitlyn was very helpful when helping me choose my iPad
September 11, 2025
Unprompted review
Reply from Vodafone UK - Galashiels
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Kaitlyn was very helpful when I came…
Kaitlyn was very helpful when I came into the shop, super knowledgeable and helped me choose a phone and plan which is best suited to me would definitely recommend using vodaphone in gala, 5 stars!⭐️
April 27, 2026
Unprompted review
Reply from Vodafone UK - Galashiels
Hey Sam,
Thanks for the lovely review and fantastic support for Kaitlyn.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
New sim sorted thank you Taylor!
New sim sorted thank you Taylor!! Great service
April 7, 2026
Unprompted review
Reply from Vodafone UK - Galashiels
Hey George,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Caitlin was lovely
Caitlin was lovely! I didn’t get a new phone this time, but she helped me get a cheaper deal on my sim and explained what I needed to do when I go on holiday next month
March 14, 2026
Unprompted review
Reply from Vodafone UK - Galashiels
Hey Barbara,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I came into the shop today to speak about my upgrade
I came into the shop today to speak about my upgrade because I wasn’t sure when it was but Kaitlyn helped me out a lot and made everything clear when I would get the upgrade and what potential deals I could get when it was due
March 12, 2026
Unprompted review
Reply from Vodafone UK - Galashiels
Hey Dylan,
Thanks for the lovely review and fantastic support for Kaitlyn.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Simon was absolutely brilliant
Simon was absolutely brilliant. So helpful and reassuring to have someone to take through the whole process. So much better than trying to navigate call centres. Highly recommended.
March 3, 2026
Unprompted review
Reply from Vodafone UK - Galashiels
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Kaitlyn was very helpful swapping my…
Kaitlyn was very helpful swapping my sim over to an eSIM.
Kind regards
Bobby
February 27, 2026
Unprompted review
Reply from Vodafone UK - Galashiels
Hey Bobby,
Thanks for the lovely review and fantastic support for Kaitlyn.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Kaitlyn explained my upgrade options…
Kaitlyn explained my upgrade options very clearly and helped me set up my new phone. She made the whole process very easy and I will definitely be returning for my next upgrade!
February 27, 2026
Unprompted review
Reply from Vodafone UK - Galashiels
Hey Sandra,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
My mum and I were in Galashiels store…
My mum and I were in Galashiels store today. The 2 girls, kaitlyn and Taylor were very knowledgeable and helpful in what we needed.
February 26, 2026
Unprompted review
Reply from Vodafone UK - Galashiels
Hi Lesley ,
Thank you so much for your wonderful review and the amazing support you’ve shown for Kaitlyn and Taylor—it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Very helpful and kind no issues fast…
Very helpful and kind no issues fast service
February 24, 2026
Unprompted review
Reply from Vodafone UK - Galashiels
Hey Stuart,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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