Brilliant experience with setting phone up. Everyone greeted me with a smile, however one lady, I believe her name was Kaitlyn. She helped me set my phone up, explained everything with extreme patienc... See more
Company replied
Location
Switch location67/69 Channel Street, TD1 1BN Galashiels, GB
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See what reviewers are saying
Outstanding service from the boys yesterday and today.... My mobile phone had died and the boys were extremely helpful and spent over 2hrs fixing my issue. They were extremely polite and professiona... See more
Company replied
The Dumfries team were fantastic from start to finish. My elderly mother in law was really concerned about changing her HBB but all plain sailing with no complications at all. Vicky was outstanding an... See more
Company replied
Georgia and Simon were incredibly helpful with figuring out about my new phone and being very calm and respectful. Both amazing workers and would definitely come back here if I needed any help. Great... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Galashiels
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
67/69 Channel Street, TD1 1BN, Galashiels, United Kingdom
4.9
Excellent
138 reviews
Asks customers to review
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Kaitlyn was very helpful swapping my…
Kaitlyn was very helpful swapping my sim over to an eSIM.
Kind regards
Bobby
February 27, 2026
Unprompted review
Reply from Vodafone UK - Galashiels
Hey Bobby,
Thanks for the lovely review and fantastic support for Kaitlyn.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Kaitlyn explained my upgrade options…
Kaitlyn explained my upgrade options very clearly and helped me set up my new phone. She made the whole process very easy and I will definitely be returning for my next upgrade!
February 27, 2026
Unprompted review
Reply from Vodafone UK - Galashiels
Hey Sandra,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
My mum and I were in Galashiels store…
My mum and I were in Galashiels store today. The 2 girls, kaitlyn and Taylor were very knowledgeable and helpful in what we needed.
February 26, 2026
Unprompted review
Reply from Vodafone UK - Galashiels
Hi Lesley ,
Thank you so much for your wonderful review and the amazing support you’ve shown for Kaitlyn and Taylor—it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Very helpful and kind no issues fast…
Very helpful and kind no issues fast service
February 24, 2026
Unprompted review
Reply from Vodafone UK - Galashiels
Hey Stuart,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Friendly staff!
I was looking at the new I phone 17 and Kaitlyn was really helpful and patient with me. She also showed me the app which I have never used before!
January 21, 2026
Unprompted review
Reply from Vodafone UK - Galashiels
Hey Be,
Thanks for the lovely review and fantastic support for Kaitlyn.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Service
I was in store recently & was assisted by Kaitlyn. She was very knowledgeable and answered all my queries. I was very happy with service provided and will definitely return.
January 21, 2026
Unprompted review
Reply from Vodafone UK - Galashiels
Hey Claire,
Thanks for the lovely review and fantastic support for Kaitlyn.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great service in store from kaitlyn…
Great service in store from kaitlyn thank you
January 19, 2026
Unprompted review
Reply from Vodafone UK - Galashiels
Hey Moira,
Thanks for the lovely review and fantastic support for Kaitlyn.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Brilliant experience with setting phone…
Brilliant experience with setting phone up. Everyone greeted me with a smile, however one lady, I believe her name was Kaitlyn. She helped me set my phone up, explained everything with extreme patience and was very lovely through out the whole process. She did not make me feel like I was stupid, and had helped me understand more about my phone.
December 19, 2025
Unprompted review
Reply from Vodafone UK - Galashiels
Hey Laura,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Kaitlyn was very helpful and so…
Kaitlyn was very helpful and so friendly and made me feel super comfortable and more at ease!
December 19, 2025
Unprompted review
Reply from Vodafone UK - Galashiels
Hey Caitlin,
Thanks for the lovely review and fantastic support for Kaitlyn.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Kaitlyn form the Gala branch was…
Kaitlyn form the Gala branch was extremely helpful in helping me get my new sim set up, she is an absolute credit to the store
December 22, 2025
Unprompted review
Reply from Vodafone UK - Galashiels
Hey Adam,
Thanks for the lovely review and fantastic support for Kaitlyn.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Georgia was extremely helpful when I…
Georgia was extremely helpful when I hadn’t a clue about anything! Got a great deal. Thank you!
November 26, 2025
Unprompted review
Reply from Vodafone UK - Galashiels
Hey Joy,
Thanks for the lovely review and fantastic support for Georgia.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
My experience today for my phone renewal, was excellent, Georgia was very pleasant and so helpful.
November 19, 2025
Unprompted review
Reply from Vodafone UK - Galashiels
Hi, We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Simon from the Galashiels branch
Simon from the Galashiels branch was fantastic in helping my dad getting a new sim contract 80gig of data and unlimited texts and calls all just for £10 what a bargain
November 11, 2025
Unprompted review
Reply from Vodafone UK - Galashiels
Hi. We're happy to hear that your dad had a fantastic experience getting a new SIM contract. It's great to know that our team provided such a helpful and positive service. Thank you for sharing this great feedback! If you need any help, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Vodafone Social Media Team
Georgia made the experience of getting…
Georgia made the experience of getting a new phone GREAT! She was kind, patient, helpful and very knowledgeable. Thank you, Georgia : )
November 7, 2025
Unprompted review
Reply from Vodafone UK - Galashiels
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Galashiels
We appreciate you taking the time to leave us such a wonderful review. We are so glad to hear you found our service helpful and efficient.
Thanks,
Vodafone Social Media Team
Georgia has been incredibly patient and…
Georgia has been incredibly patient and informative. Lovely girl
October 25, 2025
Unprompted review
Reply from Vodafone UK - Galashiels
Hi. We're happy to hear that our team member was patient and informative! We appreciate you taking the time to share your positive experience with us. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Visited Vodafone with my mum today to…
Visited Vodafone with my mum today to assist in getting her a new phone for her due upgrade. Georgia in store was very helpful and provided excellent service throughout our entire visit.
October 25, 2025
Unprompted review
Reply from Vodafone UK - Galashiels
Hi. We're happy to hear that you and your mum received excellent service during your visit. We appreciate the positive feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Simon was brilliant with us today!
Simon was brilliant with us today, could not of been more helpful and found me the right fit for my new phone! Delighted!
October 13, 2025
Unprompted review
Reply from Vodafone UK - Galashiels
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Happy with service in shop setting up…
Happy with service in shop setting up new phone and moving the broadband thanks to Sol
October 7, 2025
Unprompted review
Reply from Vodafone UK - Galashiels
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Georgia and Simon were incredibly…
Georgia and Simon were incredibly helpful with figuring out about my new phone and being very calm and respectful. Both amazing workers and would definitely come back here if I needed any help. Great service
September 8, 2025
Unprompted review
Reply from Vodafone UK - Galashiels
Hey Aimee,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
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