After my husband passed away Jasmine was so incredibly helpful with the process and even saved me money on my bill 10 star would recommend
Company replied
Location
Switch location25 Market Place, NR30 1LY Great Yarmouth, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Came onto great yarmouth store on Saturday 7th September & spoke to Megan. We went in with a problem with which we could not sort ourselves. Megan was absolutely fantastic, she sorted our problem wit... See more
Company replied
Today we went into the Gt Yarmouth High Street store to ask for some advice on a contact and ended up upgrading four plans for the whole family. We were looked after by Ashley, who was extremely help... See more
Company replied
Megan was amazing 🤩 really kind, supportive & helpful in sorting out my confusion & concerns in a really professional manner with good humour & all while helping her colleagues with their questions t... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Great Yarmouth
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
25 Market Place, NR30 1LY, Great Yarmouth, United Kingdom
4.7
Excellent
119 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Waiting time over 30 min still not been…
Waiting time over 30 min still not been served only 2 staff serving
one customer went to his bank instead of serving another customer he sat and waiting for him to get back over 20 min now
One staff sat at the back of store on her phone and laptop
Total disgusted in vonephone customer service 3 other customers have been and gone fed up with waiting
June 8, 2024
Unprompted review
Reply from Vodafone UK - Great Yarmouth
Hi Teresa,
I am sorry to hear of your experience in store, so we can take some more details from you and make sure this is fed back, could you please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK and we will be happy to help with this and any outstanding queries.
Thanks,
Vodafone Social Media Team
Above and Beyond
I had been having a problem when using my Vodafone dongle. I was away from home so went into Great Yarmouth where l knew there a shop. My problem was that my dongle which had 15gb on it on Monday but had stopped working by Wednesday. In the shop there was a young lady who had been there for 3 yrs, she gave me so much of her time and eventually solved the problem herself. Believe me it was not an easy problem to solve. But through her endeavours solved the problem and made this old git very happy. Purely on her efforts, which were way beyond a simple fix. I left with a broad smile. I can't thank her and Vodafone enough.
June 5, 2024
Unprompted review
Reply from Vodafone UK - Great Yarmouth
Hi Mike. Thank you for your review. It's always lovely to read such fantastic feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Great Yarmouth
Hey Carl,
Thanks for taking the time to leave us a review, and share this feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Fab service
Troy listened to what my requirements for my son, gave me the best price possible.
Happy with the level of service 😊
January 10, 2024
Unprompted review
Reply from Vodafone UK - Great Yarmouth
Hi Louise,
It's great to hear your feedback, thank you for your review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Reply from Vodafone UK - Great Yarmouth
Hi Damian. Thank you for your review for Troy. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Was amazing helped so much.
December 22, 2023
Unprompted review
Reply from Vodafone UK - Great Yarmouth
Hi. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Troy was amazing :)
Troy was amazing. Really knew his stuff. Very easy to talk to and could have a laugh with. Helped so much
December 22, 2023
Unprompted review
Reply from Vodafone UK - Great Yarmouth
Hi Jo. Thank you for your review for Troy. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Megan is the most helpful
Megan is the most helpful, efficient and lovely assistant
December 17, 2023
Unprompted review
Reply from Vodafone UK - Great Yarmouth
Hey Catherine,
Thanks for the lovely review and fantastic support for Megan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Came into store today to get my old sim…
Came into store today to get my old sim changed over to my new sim and was served by Lewis who was incredibly nice and knowledgeable, very chatty and friendly. Had a lot of the same interests and made my experience instore really incredible. Can't give the guy enough credit for how good his service was
December 13, 2023
Unprompted review
Reply from Vodafone UK - Great Yarmouth
Hey Eren,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Thankyou Megan
Megan was amazing, Helped us with ours and our kids contracts .
Ended up getting more than we had thought which was brilliant.
November 25, 2023
Unprompted review
Reply from Vodafone UK - Great Yarmouth
Hey Kirsty-jane,
Thanks for letting us know what an amazing job Megan did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
very good service from Megan she sorted…
very good service from Megan she sorted me a new sim deal and is very efficient and thorough
November 18, 2023
Unprompted review
Reply from Vodafone UK - Great Yarmouth
Hey Barry,
Thanks for letting us know what an amazing job Megan did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Saw Megan
Saw Megan, Nice helpful advice, very professional, understanding and accommodating
November 18, 2023
Unprompted review
Reply from Vodafone UK - Great Yarmouth
Hey Denise,
Thanks for the lovely review and fantastic support for Megan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Came in store and was looking at…
Came in store and was looking at getting a new phone and was verry nervious but was put at ease from the kind welcome from troy he took his time to understand my needs and exsplained everything . He also done a tech transfer to keep all my meaningfull photos of my mum and made the new phone easy to navigate and took time to show me how to use the phone. I will definately return to store . Thankyou Troy
November 11, 2023
Unprompted review
Reply from Vodafone UK - Great Yarmouth
Hi Susan,
It's lovely to see you had such a positive experience with Troy. This is absolutely what we aim for! If you ever need more help, please feel free to pop out team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Troy was just brilliant explaining…
Troy was just brilliant explaining everything
November 14, 2023
Unprompted review
Reply from Vodafone UK - Great Yarmouth
Hi Susan,
It's lovely to hear you had such a positive experience with Troy. This is what we aim for! If you ever need further help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Come in store looking for some…
Come in store looking for some assistance with my phone was greeted by troy and his mobile knowledge fixed my device and put my mind at ease very good experience
November 14, 2023
Unprompted review
Reply from Vodafone UK - Great Yarmouth
Hey Graham,
Thanks for the lovely review and fantastic support for Troy.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Craig was very efficient and…
Craig was very efficient and knowledgeable. Great service all round.
November 13, 2023
Unprompted review
Reply from Vodafone UK - Great Yarmouth
Hey Carol,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
can in store and was greeted by Craig…
can in store and was greeted by Craig and Troy both friendly and knowledgeable people helped me get an amazing deal thanks lads
November 13, 2023
Unprompted review
Reply from Vodafone UK - Great Yarmouth
Hey Stephen,
Thanks for letting us know what an amazing job Craig and Troy did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Troy and Craig amazing and sorted me…
Troy and Craig amazing and sorted me out a new contract and in a timely manner
November 12, 2023
Unprompted review
Reply from Vodafone UK - Great Yarmouth
Hi Edward,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Managed to make the contract affordable…
Managed to make the contract affordable for myself. Very happy with the service. Thanks Troy
November 11, 2023
Unprompted review
Reply from Vodafone UK - Great Yarmouth
Hi James,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Sheaky disloial practices
They are kind of ok. Not that hard to get in touch, but very tricky to handle. Like foxes at the chickens pen. I asked for my new unrequested, unagreed new plan to be closed today. It is the second time in 2 years when I ask for a house move of my broadband and they try to sneak in a new plan, with new INCREASED price and new mandatory period of 2 years. Last year they reversed their similarly "surprise" plan and reactivated my old one when I complained repeatedly about it. This year they said they can't undo what's been done.
I thought then that it was a mistake. That's why I insisted this time on "MOVE HOUSE", no new plan/price/speed/device/period of 24 months to start with. Just my old plan, with its monthly price and my old router plugged at a new Vodafone covered address. This is not a mistake, it is a treaturous practice to hold customers captive.
On top of that, the service never actually started at the new address on the scheduled date and they could not fix it. Had to be excalated to Broadband Support Team 2, who gets back in maybe 48h.
So I found myself in an unexpected 14 days cooling off period of a contract. Guess what... I will choose to test other kind of torments and issues with some other provider. And since I find myself available for a new contract ahead of time, I actually discovered I can find way better speeds at lower or similar prices. Disgusted. This is not a way to keep your customers.
November 7, 2023
Unprompted review
Reply from Vodafone UK - Great Yarmouth
Hi Ana-Maria. It's disappointing to see your comments, concerns and feedback regarding your journey. We completely understand the importance of receiving the required help and support when needed, especially when it comes to our services. This isn't the smooth experience we wanted you to have, nor the service that we strive for here at Vodafone.
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.