Vodafone UK - Hammersmith Reviews 

136
TrustScore 5 out of 5

4.9

32-34 Hammersmith Broadway,Hammersmith, W6 7AB London, GB


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Rated 5 out of 5 stars

Vatsal was really patient in opening up an account with me for the home broadband and porting my number over. Other colleagues in the store were really helpful as well. Vodafone has made a good impres... See more

Company replied

Rated 5 out of 5 stars

Went in Hammersmith shop with no appointment but met a very accommodating staff called Priyesh. Very helpful, kind attitude. Helped me to choose such a good deal . Took less than 15 minutes. Very ha... See more

Company replied

Rated 5 out of 5 stars

I visited this store with a certain query. I met one of the staff members who helped me. His name is Dan. He was incredibly knowledgeable, professional, and very friendly. I valued his help a lot. He... See more

Company replied

Rated 5 out of 5 stars

My phone was stolen in the morning of the 9th February 2025. When I attended at Vodafone Hammersmith, I was assisted by Michael Ng. I cannot recommend Michael enough, he was incredibly supportive and... See more

Company replied


Company details


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  • 32-34 Hammersmith Broadway,Hammersmith, W6 7AB, London, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

136 reviews

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4.9

All reviews

(136)

41,094 reviews in the last 12 months

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Rated 5 out of 5 stars

Shamir was really nice and friendly..

Shamir was really nice and friendly... Very patient and got the job done

February 5, 2024
Unprompted review
Vodafone UK - Hammersmith logo

Reply from Vodafone UK - Hammersmith

Hey,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

It was very positive and Amar was very…

It was very positive and Amar was very helpful and gave us a very successful experience.

January 20, 2024
Unprompted review
Vodafone UK - Hammersmith logo

Reply from Vodafone UK - Hammersmith

Hey Thea,

Thanks for letting us know what an amazing job Amar did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ali is so nice and helpful

Ali is so nice and helpful. He listened like a therapist and then fixed all my issues. Got new sim and broadband installed. Best guy thank you Ali

January 10, 2024
Unprompted review
Vodafone UK - Hammersmith logo

Reply from Vodafone UK - Hammersmith

Hello,

Thanks for the lovely review and it's great to hear the support Ali provided.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Shamir was so lovely

Shamir was so lovely, he has a very upbeat bubbly peraonality and helped us find the best phone deal. Amazing customer service!

December 27, 2023
Unprompted review
Vodafone UK - Hammersmith logo

Reply from Vodafone UK - Hammersmith

Hi Fatma,

It's great to hear about your recent experience, and feedback for Shamir. Thanks for reviewing.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Thank you to wonderful Amarjot and Team…

Thank you to wonderful Amarjot and Team at Hammersmith Vodafone. So helpful and patient setting up my new phone upgrade. Went out of the way to make sure I got the best package for my needs and sorted some tricky issues. Very kind, I’m most grateful.

December 4, 2023
Unprompted review
Vodafone UK - Hammersmith logo

Reply from Vodafone UK - Hammersmith

Hey Chrissie,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I was greeted by Mariam at the Vodafone…

I was greeted by Mariam at the Vodafone Hammersmith branch and she sorted everything out from sim change to transfer of ownership. Top service !

December 22, 2023
Unprompted review
Vodafone UK - Hammersmith logo

Reply from Vodafone UK - Hammersmith

Hi. Thank you for your review for Mariam. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Shamir was very knowledgeable and…

Shamir was very knowledgeable and helpful. He gave me exactly what I wanted without trying to sell me too much more. I left with exactly what I came in looking for. Which isn’t what you normally get nowadays.

December 5, 2023
Unprompted review
Vodafone UK - Hammersmith logo

Reply from Vodafone UK - Hammersmith

Hi Andy,

This is a great review for Shamir. Thanks for sharing.

If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Because he was very helpful and polite…

Because he was very helpful and polite and gave us advice
And convince my wife to leave ee and join Vodafone

November 24, 2023
Unprompted review
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Reply from Vodafone UK - Hammersmith

Hey there,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great welcome and services

Great welcome and services. Shamir was super kind and professional. Great thanks to him.

November 24, 2023
Unprompted review
Vodafone UK - Hammersmith logo

Reply from Vodafone UK - Hammersmith

Hi David,

It's great to hear about your recent experience and feedback for Shamir. Thanks for reviewing.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Very clear and helpful

Very clear and helpful, as always! Thank you Shamir !

November 24, 2023
Unprompted review
Vodafone UK - Hammersmith logo

Reply from Vodafone UK - Hammersmith

Hey Chloe,

Thank you for your review and feedback for Shamir.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Lovely girl în the store served me and…

Lovely girl în the store served me and was very helpful

November 24, 2023
Unprompted review
Vodafone UK - Hammersmith logo

Reply from Vodafone UK - Hammersmith

Hey Gabriel,

Thanks for reviewing and sharing your feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Exceptional service

Gagan was extremely helpful, professional and knowledgable. The process was quick and easy. I would highly recommend Vodafone in Hammersmith and Gagan.
Exceptional employee.

November 14, 2023
Unprompted review
Vodafone UK - Hammersmith logo

Reply from Vodafone UK - Hammersmith

Hey Rebecca,

Thanks for the lovely review and fantastic support for Gagan.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mariam helpful

After vodafone cancelled my number account by mistake, the lovely Vodafone shop assistant mariam was able to reinstate the contract after loads of calling to 191, but that was not helpful

October 25, 2023
Unprompted review
Vodafone UK - Hammersmith logo

Reply from Vodafone UK - Hammersmith

Hi there,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Hammersmith Vodafone store recommendation

I called in to the Hammersmith Vodafone store to update my i-phone on the 20/10/23. I was served by the manager - Adam - who couldn’t have been more helpful. He was so patient with me when it turned out to be quite a protracted process as I hadn’t backed up my phone for many years. He explained things in such a clear way and made me feel like a valued customer. I was so impressed with Adam and the whole team. I find anything a bit tech daunting but I couldn’t have had a more positive experience. I highly recommend this Vodafone store.

October 20, 2023
Unprompted review
Vodafone UK - Hammersmith logo

Reply from Vodafone UK - Hammersmith

Hey there,

Thanks for letting us know what an amazing job Adam did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Lots of time spent to make sure I get…

Lots of time spent to make sure I get the right contract - Mariam was so helpful

October 8, 2023
Unprompted review
Vodafone UK - Hammersmith logo

Reply from Vodafone UK - Hammersmith

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

He was amazing

He was amazing. Gagan was good

September 12, 2023
Unprompted review
Vodafone UK - Hammersmith logo

Reply from Vodafone UK - Hammersmith

Hi Dani,

Thanks for the great feedback for Gagan. It's really appreciated.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from Shamir…

Great service from Shamir…. Really helpful and friendly!!! Explained the deals to me and gave me the best price

September 9, 2023
Unprompted review
Vodafone UK - Hammersmith logo

Reply from Vodafone UK - Hammersmith

Hey Mahnaz,

Thanks for letting us know what an amazing job Shamir did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nice and friendly

Nice and friendly. So helpful to choose my right items.

September 9, 2023
Unprompted review
Vodafone UK - Hammersmith logo

Reply from Vodafone UK - Hammersmith

Hi Milad,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

The guy that helped me Shamir he…

The guy that helped me Shamir he provided an amazing customer service regarding my data plan with the help of the manager Ali. I’m a very happy customer and I’m glad services

August 22, 2023
Unprompted review
Vodafone UK - Hammersmith logo

Reply from Vodafone UK - Hammersmith

Hi there,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

Great service! Sorted out account issues efficiently with no fuss. Gagan great job. Thanks!

August 19, 2023
Unprompted review
Vodafone UK - Hammersmith logo

Reply from Vodafone UK - Hammersmith

Hey Brendan,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

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