Jalen was fantastic to deal with. He explained all the available options clearly and made sure I understood what would work best for my needs. Friendly, knowledgeable, and genuinely helpful throughout... See more
Company replied
Location
Switch locationUnit 220 / 221 Potteries Shopping Centre, ST1 1PS Hanley, GB
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See what reviewers are saying
Popped in for advice on a new phone contract as mine is due for renewal, great advice from Jalen, answered all my questions, very knowledgeable - I now have a new Vodafone contract! Highly recommend,... See more
Company replied
My experience at the Vodafone shop was very pleasant, I was served by Jalen, he was very informative and helpful with every question that I had and nothing was too much to ask. Amazing customer servic... See more
Company replied
What a refreshing experience, actually a fantastic service provided by Ryan at Vodaphone (Hanley). Extremely helpful and friendly, providing us with what we needed and helped to find the best deal for... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Hanley
Written by the company
Contact info
Unit 220 / 221 Potteries Shopping Centre, ST1 1PS, Hanley, United Kingdom
5.0
Excellent
517 reviews
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My experience at the Vodafone shop was…
My experience at the Vodafone shop was very pleasant, I was served by Jalen, he was very informative and helpful with every question that I had and nothing was too much to ask. Amazing customer service, highly recommend
May 31, 2026
Unprompted review
Reply from Vodafone UK - Hanley
Hey,
This is what we love to hear! Thank you for your 5-star review.
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Great Customer Service
Jalen was fantastic to deal with. He explained all the available options clearly and made sure I understood what would work best for my needs. Friendly, knowledgeable, and genuinely helpful throughout. Great customer service and a credit to Vodafone. Highly recommended.
May 30, 2026
Unprompted review
Reply from Vodafone UK - Hanley
Hey James,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
New phone contract
Popped in for advice on a new phone contract as mine is due for renewal, great advice from Jalen, answered all my questions, very knowledgeable - I now have a new Vodafone contract! Highly recommend, thanks
May 29, 2026
Unprompted review
Reply from Vodafone UK - Hanley
Hey,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Excellent service from Jay
Excellent service from Jay, very helpful when helping me get my new Samsung galaxy S25 FE
May 30, 2026
Unprompted review
Reply from Vodafone UK - Hanley
Hey,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Paul and Adam are a credit to your…
Paul and Adam are a credit to your company they really helped us sort out a new contract and moved our number over
May 29, 2026
Unprompted review
Reply from Vodafone UK - Hanley
Hey,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Adam and Paul really helped us to get…
Adam and Paul really helped us to get more than we expected for less
May 29, 2026
Unprompted review
Reply from Vodafone UK - Hanley
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
The assistant,Paul
The assistant,Paul, went above and beyond what was expected
May 28, 2026
Unprompted review
Reply from Vodafone UK - Hanley
Hey,
This is really amazing to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Excellent service experience.
We were welcomed as soon as we arrived and didn’t have to wait long. We were helped by Jess who was excellent. She listened to our requests and provided a product which matched our budget. She was friendly and very professional. Thanks Jess.
May 16, 2026
Unprompted review
Reply from Vodafone UK - Hanley
Hey,
This is what we love to hear! Thank you for your 5-star review.
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Good customer service received from…
Good customer service received from Jess, patient and detailed explanation.
May 23, 2026
Unprompted review
Reply from Vodafone UK - Hanley
Hey,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Jess made the process easy and simple.
May 18, 2026
Unprompted review
Reply from Vodafone UK - Hanley
Hey Simon,
Thanks for the lovely review and fantastic support for Jess.
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
A really helpful discussion to sort out…
A really helpful discussion to sort out my new phone and home broadband with Iftab. Thank you
May 17, 2026
Unprompted review
Reply from Vodafone UK - Hanley
Hey,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Adam was brilliant
Adam was brilliant, got my phone transferred across and trade in done
May 16, 2026
Unprompted review
Reply from Vodafone UK - Hanley
Hey Melanie,
Thanks for letting us know what an amazing job Adam did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Nice one sam
May 16, 2026
Unprompted review
Reply from Vodafone UK - Hanley
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Sam was very helpful and helped us out…
Sam was very helpful and helped us out very much and was very kind and funny
May 16, 2026
Unprompted review
Reply from Vodafone UK - Hanley
Hey Miley,
Thanks for the lovely review and fantastic support for Sam.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Went into Vodafone Hanley this morning…
Went into Vodafone Hanley this morning phone only excepting emergency calls got sorted by ithap hope I got the name right excellent service
May 14, 2026
Unprompted review
Reply from Vodafone UK - Hanley
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent customer service in branch
Ryan in The Hanley branch knew what I needed and was really helpful
May 12, 2026
Unprompted review
Reply from Vodafone UK - Hanley
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Met with Ryan today over a problem with…
Met with Ryan today over a problem with my phone,, I'm not a technical person, he was absolutely brilliant , he explained everything in a manner that didn't make me feel stupid, was very thorough, didn't rush me, was an exceptional member of staff!! Thank you Ryan !
May 12, 2026
Unprompted review
Reply from Vodafone UK - Hanley
Hey Lucy,
Thanks for the lovely review and fantastic support for Ryan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Served by chan moved my stuff over top…
Served by chan moved my stuff over top lad.
May 6, 2026
Unprompted review
Reply from Vodafone UK - Hanley
Hey Jack,
Thanks for the lovely review and fantastic support for Chan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Served by chan very helpful and helped…
Served by chan very helpful and helped move my stuff over any issues will see him. Amazing
May 6, 2026
Unprompted review
Reply from Vodafone UK - Hanley
Hey Jennifer,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Served by chan moved from samsung to…
Served by chan moved from samsung to iphone transfer took forever but chan was ever so helpful
May 6, 2026
Unprompted review
Reply from Vodafone UK - Hanley
Hey Maureen,
Thanks for the lovely review and the fantastic support you’ve shown for chan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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