From start to finish it was 5 star. As a current Vodafone customer I have become used to the excellent service, but as always it was great. Come into store to change over data and apps from one dev... See more
Location
Switch locationUnit 220 / 221 Potteries Shopping Centre, ST1 1PS Hanley, GB
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See what reviewers are saying
Great staff, the greater was helpful and informed us there would be short wait but ensured we were comfortable. Our rep Jess was really helpful with being pushy. She understood our needs and cate... See more
Company replied
Went into store as contract ended. Bari spent a lot of time explaining options and answering questions. More than happy to continue with Vodafone ... Customer for 18 years. Walked out with new device... See more
Company replied
It was a very good experience upgrading my phone. Chaan found me the best deal & price. He took time to understand my phone needs & what I needed. He was very knowledgeable & friendly. I li... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Hanley
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
Unit 220 / 221 Potteries Shopping Centre, ST1 1PS, Hanley, United Kingdom
5.0
Excellent
625 reviews
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Ryan_is_Awesome
Ryan was super personable and supportive throughout the process of switching from Three to Vodafone, super informative.
Answered all questions and provided accommodations when I needed clarification.
(Definitely needs a raise)
July 13, 2026
Unprompted review
Reply from Vodafone UK - Hanley
Hey Emily,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Was served by Adam today and he was…
Was served by Adam today and he was super helpful with everything I needed. Great customer service and found me a great deal.
July 12, 2026
Unprompted review
Reply from Vodafone UK - Hanley
Hey Matt,
Thanks for the lovely review and fantastic support for Adam.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Visited the store today
Visited the store today, and was served by Ryan, so helpful no question was left unanswered went above and beyond to help me upgrade
July 11, 2026
Unprompted review
Reply from Vodafone UK - Hanley
Hey Samantha,
Thanks for the lovely review and fantastic support for Ryan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Paul was very knowledgeable, approachable
Paul was very knowledgeable and approachable, did not rush us and found us an improved deal with a new phone. Made the entire experience stress free and pleasant.
July 11, 2026
Unprompted review
Reply from Vodafone UK - Hanley
Hey Andrew,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
My experience was great with Paul he…
My experience was great with Paul he was friendly and very helpful made changing my phone very stress free
July 7, 2026
Unprompted review
Reply from Vodafone UK - Hanley
Hey Roy,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
The gentleman chan who helped us was…
The gentleman chan who helped us was professional, very helpful & friendly. He explained everything to me & my elderly father. He knew exactly what he was doing!!!
July 7, 2026
Unprompted review
Reply from Vodafone UK - Hanley
Hey Agnes,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The service we received from John was…
The service we received from John was unbelievable, can't thank him enough
July 6, 2026
Unprompted review
Reply from Vodafone UK - Hanley
Hey Patricia,
Thanks for the lovely review and fantastic support for John. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
John made it nice a simple to…
John made it nice a simple to understand, he put my mind at ease
July 6, 2026
Unprompted review
Reply from Vodafone UK - Hanley
Hi Graham, thank you so much for your wonderful review and the amazing support you’ve shown for John, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
Had an excellent experience with Ryan…
Had an excellent experience with Ryan at the Hanley store in Stoke On Trent. Too lad
July 4, 2026
Unprompted review
Reply from Vodafone UK - Hanley
Hey Jason
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Served by chan moves stuff over really…
Served by chan moves stuff over really happy top lad
July 3, 2026
Unprompted review
Reply from Vodafone UK - Hanley
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I took out a new phone and asked…
I took out a new phone and asked everything to be moved over as I had major phone issues, awrved by chan very helpful and professional.
July 2, 2026
Unprompted review
Reply from Vodafone UK - Hanley
Hey Denise,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
John made the experience so pleasant…
John made the experience so pleasant and easy to understand, he made me feel at ease
July 2, 2026
Unprompted review
Reply from Vodafone UK - Hanley
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ryan here helped us alot to get our…
Ryan here helped us alot to get our WiFi sorted 👍
July 1, 2026
Unprompted review
Reply from Vodafone UK - Hanley
Hey Atif,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service from Jay
Great service from Jay, great advice and very friendly. Helped me navigate the wide variety of Samsung options with ease
June 30, 2026
Unprompted review
Reply from Vodafone UK - Hanley
Hey Steven
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Paul was extremely patient and…
Paul was extremely patient and persevered until he fixed my issue
June 29, 2026
Unprompted review
Reply from Vodafone UK - Hanley
Hey Irene,
Thanks for the lovely review and fantastic support for Paul.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Served by chan really helpful thank you
June 29, 2026
Unprompted review
Reply from Vodafone UK - Hanley
Hey Freddiee,
Thanks for the lovely review and fantastic support for Chan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jalen got me set up with a new SIM…
Jalen got me set up with a new SIM only, so friendly and made me feel so welcome
June 28, 2026
Unprompted review
Reply from Vodafone UK - Hanley
Hey Jason,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Chan was really helpful completing my…
Chan was really helpful completing my transfer
June 28, 2026
Unprompted review
Reply from Vodafone UK - Hanley
Hey Tibi,
Thanks for the lovely review and fantastic support for Chan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Sam helped me with 2 sims and had me…
Sam helped me with 2 sims and had me laughing the whole time, thanks for everything
June 27, 2026
Unprompted review
Reply from Vodafone UK - Hanley
"Hey Laura,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
Sam was great
Sam was a great help when we were sorting out our roaming data plan. Really friendly and helpful
June 27, 2026
Unprompted review
Reply from Vodafone UK - Hanley
Hey Sophie,
Thanks for the lovely review and fantastic support for Sam.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via https://www.trustpilot.com/evaluate/voxi.co.uk
Thanks again,
Vodafone Social Media Team
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