Visited the store for support today after being scammed on the phone, remote access. Lewis was fantastic, he was genuinely interested in helping me , give excellent advice on options to make my phone... See more
Company replied
Location
Switch location192 Middleton Grange Shopping Centre, TS24 7RR Hartlepool, GB
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See what reviewers are saying
I went to the Hartlepool branch of Vodafone, my mobile had lots of viruses. I saw a young gentleman called Lewis, he was very good, he sorted my phone out and explained things properly. He was polit... See more
Company replied
Just been and upgraded our payment plans was served by Chloe and Tiff. Great service, all our plans updated and information recieved for home broadband. Nice to be told we where Chloes first custo... See more
Company replied
I called in today for some advice on using my vodaphone account abroad( roaming charges/data and battery usage abroad etc) Spoke with Mellisa who explained everying and even took time to write down so... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Hartlepool
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
192 Middleton Grange Shopping Centre, TS24 7RR, Hartlepool, United Kingdom
4.9
Excellent
197 reviews
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Friendly staff
Ryan was incredibly friendly, worked efficiently and made sure I got what I needed out of the visit
October 4, 2025
Unprompted review
Reply from Vodafone UK - Hartlepool
Hey Phil,
Thanks for the lovely review and fantastic support for Ryan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Excellent service
Excellent service, Ryan was more than helpful and managed to sort out several issues on my account and upgrade me. I would highly recommend and I shall be asking for him again next upgrade.
September 30, 2025
Unprompted review
Reply from Vodafone UK - Hartlepool
Hey Alex,
Thanks for the lovely review and fantastic support for Ryan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Had a problem with my new I 16 phone I…
Had a problem with my new I 16 phone I tried repeatedly to work it out myself but unfortunately it wasn’t to be . I popped in the Hartlepool store and the lady called sandra had me up and running in 5 mins credit to her
September 15, 2025
Unprompted review
Reply from Vodafone UK - Hartlepool
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Great service e
Quick service, Matty ( hartlepool instore) very knowledge, pleasant and patient with this Dinosaur
September 8, 2025
Unprompted review
Reply from Vodafone UK - Hartlepool
Hey Jacqueline,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Tiff was very helpful and explained…
Tiff was very helpful and explained everything what to do..a credit to vodafone.. give her a pay rise well worth it
September 6, 2025
Unprompted review
Reply from Vodafone UK - Hartlepool
We're happy to hear that you had such a positive experience and appreciate you sharing your feedback with us. Thank you for your lovely review.
Thanks,
Vodafone Social Media Team
The lady who dealt with my request was…
The lady who dealt with my request was called Angela and she did so in a most caring way I would highly recommend her
September 6, 2025
Unprompted review
Reply from Vodafone UK - Hartlepool
We're happy to hear that you had such a positive experience. We appreciate you mentioning the caring service you received and for recommending our services; thank you!
Vodafone Social Media Team
Reply from Vodafone UK - Hartlepool
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Tiff is amazing!
My husband and I were greeted by Tiff within seconds of walking into the store. Tiff has looked after both me and my Mam in the past so we knew we were in good hands and came to the Hartlepool store especially for her service. She is friendly and warm without ever being too pushy and knows everything there is to know about each of the different phones we were interested in. She was so efficient and explained all of the details in a relatable way. She got me a fantastic deal on the Google Pixel pro 10 - I am absolutely over the moon. She is a brilliant employee and makes what can be a complicated process quick, easy and enjoyable. Thank you!
August 31, 2025
Unprompted review
Reply from Vodafone UK - Hartlepool
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Amazing staff
Popped into store as I had a couple of queries home broadband and the staff were extremely attentive
August 21, 2025
Unprompted review
Reply from Vodafone UK - Hartlepool
Hey Mel,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Sophie was exceptionally kind and…
Sophie was exceptionally kind and patient. Very professional and helpful. Making really good suggestions.
August 18, 2025
Unprompted review
Reply from Vodafone UK - Hartlepool
Hi Sylvia,
It's great to know that you found our team professional and helpful, and that you received good suggestions when looking at our products!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Sandra makes me feel welcome and very…
Sandra makes me feel welcome and very friendly and gos above and beyond
August 7, 2025
Unprompted review
Reply from Vodafone UK - Hartlepool
Hey Christopher,
Thank you for Sandra's wonderful support and the wonderful review.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Hartlepool
Hey Paul,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Matty was a superstar as always & made…
Matty was a superstar as always & made our upgrades super simple.
This is why we stick with Vodafone.
July 19, 2025
Unprompted review
Reply from Vodafone UK - Hartlepool
Hey CSL,
Thanks for the lovely review and fantastic support for Matty.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great comfortable experience
Great comfortable experience
Sandra was very helpful
July 10, 2025
Unprompted review
Reply from Vodafone UK - Hartlepool
Hey Patrick,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Hartlepool
Hey luke,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Hartlepool
Hey Olivia,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Sophie
The member of staff, Sophie was very helpful and friendly. She was able to answer all my queries and sort out the best deal for me overall .
June 19, 2025
Unprompted review
Reply from Vodafone UK - Hartlepool
Hi Millward. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
amazing customer service
amazing customer service, so beyond helpful in sorting us out with everything we need
June 11, 2025
Unprompted review
Reply from Vodafone UK - Hartlepool
Hey Shannan,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent customer service
Excellent customer service. All questions answered and explained where necessary.
Also assistance in setting up the new phone I had purchased.
I’m very satisfied with the all round experience buying my phone.
June 10, 2025
Unprompted review
Reply from Vodafone UK - Hartlepool
Hi Richard.
We're happy to hear that all of your questions were answered and that you received assistance setting up your new phone.
Thanks,
Vodafone Social Media Team
Ryan has helped me and the family for…
Ryan has helped me and the family for years a true credit
June 10, 2025
Unprompted review
Reply from Vodafone UK - Hartlepool
Hi Keith.
We appreciate your long-term trust in our services. We're happy to hear that our agent Ryan could assist you and your family throughout the years.
Thanks,
Vodafone Social Media Team
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