Visited the store for support today after being scammed on the phone, remote access. Lewis was fantastic, he was genuinely interested in helping me , give excellent advice on options to make my phone... See more
Company replied
Location
Switch location192 Middleton Grange Shopping Centre, TS24 7RR Hartlepool, GB
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See what reviewers are saying
I went to the Hartlepool branch of Vodafone, my mobile had lots of viruses. I saw a young gentleman called Lewis, he was very good, he sorted my phone out and explained things properly. He was polit... See more
Company replied
Annable and Sandra were amzing customer service, helping me with my broadband and resuming me that even tho I was not able to get a new phone up grade On this acastion.
Company replied
Just been and upgraded our payment plans was served by Chloe and Tiff. Great service, all our plans updated and information recieved for home broadband. Nice to be told we where Chloes first custo... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Hartlepool
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
192 Middleton Grange Shopping Centre, TS24 7RR, Hartlepool, United Kingdom
4.9
Excellent
197 reviews
Asks customers to review
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Good people
The staff are super friendly and amazing explained everything well. It was a good experience would come again.
January 28, 2026
Unprompted review
Reply from Vodafone UK - Hartlepool
Hey Chloe-Jane,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service ...Great service
staff assisted me with every need and couldn't be more grateful.. thankyou sidra and Ryan.
January 28, 2026
Unprompted review
Reply from Vodafone UK - Hartlepool
Hey Sylvia,
Thanks for the lovely review and fantastic support for Sidra and Ryan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Great service today in Hartlepool…
Great service today in Hartlepool codsfone mind blowing team! So happy thankyou so much sidra and Ryan!!!!
January 28, 2026
Unprompted review
Reply from Vodafone UK - Hartlepool
Hey Sahil,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Really happy with the service today
Really happy with the service today, such a friendly team, thankfully so much sidra and Sandra 🍒
January 28, 2026
Unprompted review
Reply from Vodafone UK - Hartlepool
Hey Linda,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Sidra and Sandra are absolutely…
Sidra and Sandra are absolutely amazing, never fail to help me, absolutely love this Vodafone store
January 28, 2026
Unprompted review
Reply from Vodafone UK - Hartlepool
Hey Teresa,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Had difficultly setting up new phone
Had difficultly setting up new phone. Went into shop a Sandra did everything. It wasn’t straight forward and she was amazing.
January 27, 2026
Unprompted review
Reply from Vodafone UK - Hartlepool
Hey Lauren ,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Tiffany at the Middleton grange store…
Tiffany at the Middleton grange store was absolutely fantastic. She managed to look at our phone accounts and save us some money. Great service!
January 22, 2026
Unprompted review
Reply from Vodafone UK - Hartlepool
Hey Jaime,
Thanks for the lovely review and fantastic support for Tiffany.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Ryan was super helpful and explained my…
Ryan was super helpful and explained my broadband deal and new phone well. Thanks for a great experience 👍 Been avoiding setting up new deals but had nothing to worry about.
January 16, 2026
Unprompted review
Reply from Vodafone UK - Hartlepool
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Amazing customer service from a…
Amazing customer service from a colleague called Sandra . She was extremely helpful and couldnt do enough to help me .
January 13, 2026
Unprompted review
Reply from Vodafone UK - Hartlepool
Hi Mick,
Thank you so much for your wonderful review and the amazing support you’ve shown for Sandra—it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
I had a fantastic experience with…
I had a fantastic experience with Sandra. She was so professional and knowledgeable. She tried to save me money also. Thank you so much. Highly recommended
December 5, 2025
Unprompted review
Reply from Vodafone UK - Hartlepool
Hey Julie,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Sandra was world class
Sandra was very welcoming and she got most of our bills down and I got the phone I wanted just a overall really good service would recommend to everyone
December 5, 2025
Unprompted review
Reply from Vodafone UK - Hartlepool
Hey Alex,
Thanks for the lovely review and fantastic support for Sandra.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent instore service in Hartlepool
This review relates to the service I received in the Hartlepool store this month. I had upgraded my phone and was advised by the sales agent that it would be delivered to the store the following day. I heard nothing on the due day and therefore visited the store the day after. The lady in the store was extremely helpful, and advised the phone was due in a delivery that day. I received a call from her shortly afterwards to state the delivery company had advised they had missed the drop off. She knew I was only in town for that weekend and offered options to help me. None of them were ideal as I live over an hour away but that was not her fault and she took time to try to help. If I lived in Hartlepool I would definitely recommend going into the store for any future requirements rather than online or over the phone with the sales team. Thank you!
November 8, 2025
Unprompted review
Reply from Vodafone UK - Hartlepool
We appreciate you sharing your experience with us. We're glad to hear that the store representative was helpful and offered solutions when your phone delivery was delayed. We value your recommendation and are happy you were satisfied with the service you received in store.
Thanks,
Vodafone Social Media Team
Once again Sandra was great
Once again Sandra was great, she always helps me when in store and deserves a bottle of wine.
November 10, 2025
Unprompted review
Reply from Vodafone UK - Hartlepool
Hi. We're so happy to hear that you had such a positive experience! We appreciate your kind words regarding the assistance you received in our store. Thanks for your feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ryan was fantastic and patience
Ryan was fantastic and patience. Knowledgeable, friendly, I would hire him
November 8, 2025
Unprompted review
Reply from Vodafone UK - Hartlepool
Hi. We're happy to hear that you had such a positive experience! We appreciate your kind words regarding the service you received; thank you for the feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I attended the Vodafone Hartlepool…
I attended the Vodafone Hartlepool store for a iPhone upgrade. As with my previous visits to the store, I found all the staff to be friendly, polite, helpful and very professional. Matty in particular always looked after my accounts and he is a credit to the company.
November 1, 2025
Unprompted review
Reply from Vodafone UK - Hartlepool
Hi. We appreciate you taking the time to share your positive experience in our store. We're happy to hear that you consistently find our team friendly, helpful, and professional. It's great to know you value the support you receive. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ryan was really helpful when selling my…
Ryan was really helpful when selling my product
October 17, 2025
Unprompted review
Reply from Vodafone UK - Hartlepool
Hi Chandler. We're glad to hear that you had a helpful experience. We appreciate you taking the time to leave us this positive feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Made welcome from the minute we sat…
Made welcome from the minute we sat down
Melissa is a lovely, friendly member of your staff she was so polite and very helpful when choosing my new phone
October 14, 2025
Unprompted review
Reply from Vodafone UK - Hartlepool
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Sandra and Ryan were brilliant and I’ll…
Sandra and Ryan were brilliant and I’ll always visit the Hartlepool store in the future
October 10, 2025
Unprompted review
Reply from Vodafone UK - Hartlepool
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Sandra is No1 employee and very helpful…
Sandra is No1 employee and very helpful . 10/10
October 9, 2025
Unprompted review
Reply from Vodafone UK - Hartlepool
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Friendly staff
Ryan was incredibly friendly, worked efficiently and made sure I got what I needed out of the visit
October 4, 2025
Unprompted review
Reply from Vodafone UK - Hartlepool
Hey Phil,
Thanks for the lovely review and fantastic support for Ryan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
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