Visited the store for support today after being scammed on the phone, remote access. Lewis was fantastic, he was genuinely interested in helping me , give excellent advice on options to make my phone... See more
Company replied
Location
Switch location192 Middleton Grange Shopping Centre, TS24 7RR Hartlepool, GB
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See what reviewers are saying
I went to the Hartlepool branch of Vodafone, my mobile had lots of viruses. I saw a young gentleman called Lewis, he was very good, he sorted my phone out and explained things properly. He was polit... See more
Company replied
Annable and Sandra were amzing customer service, helping me with my broadband and resuming me that even tho I was not able to get a new phone up grade On this acastion.
Company replied
Just been and upgraded our payment plans was served by Chloe and Tiff. Great service, all our plans updated and information recieved for home broadband. Nice to be told we where Chloes first custo... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Hartlepool
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
192 Middleton Grange Shopping Centre, TS24 7RR, Hartlepool, United Kingdom
4.9
Excellent
197 reviews
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Excellent Customer Service
Visited branch to fix damaged sim not registering in my Grandad’s phone. Sat down with the loveliest customer service advisor Sophie who immediately took down details very efficiently and made the process as smooth as possible. After a new sim and a better deal paying less a month we are relieved and so happy with the service. Thank you so much Sophie you are a credit to Vodaphone.
February 9, 2026
Unprompted review
Reply from Vodafone UK - Hartlepool
Hey Meghane,
Thanks for the lovely review and fantastic support for Sophie,
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Been to store with my husband to see…
Been to store with my husband to see Ryan and had amazing service as usual 🙂
February 8, 2026
Unprompted review
Reply from Vodafone UK - Hartlepool
Hey Geralda,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Ryan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Been to Hartlepool to see Ryan and had…
Been to Hartlepool to see Ryan and had great service as usual thanks again
February 8, 2026
Unprompted review
Reply from Vodafone UK - Hartlepool
Hey Jamie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Went to see Ryan for Vodafone app help…
Went to see Ryan for Vodafone app help and he was amazing setting it up for me a real helpful man thanks again
February 7, 2026
Unprompted review
Reply from Vodafone UK - Hartlepool
Hey Angela,
Thanks for the lovely review and fantastic support for Ryan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Brilliant service from Ryan been in a…
Brilliant service from Ryan been in a few times now and always great
February 6, 2026
Unprompted review
Reply from Vodafone UK - Hartlepool
Hey Brian,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Talked to Sidra
Talked to Sidra. Confident assistance. She has been friendly and very helpful.
February 5, 2026
Unprompted review
Reply from Vodafone UK - Hartlepool
Hey Liz,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
So happy with my service today in…
So happy with my service today in Hartlepool Vodafone. The manager Matthew and sidra were able to help me with my bills and a new contract after the store was closed.
Such a nice atmosphere and team.
Thanks alot guys!!!
February 4, 2026
Unprompted review
Reply from Vodafone UK - Hartlepool
Hey Wisam,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Really helpful staff so perfect and…
Really helpful staff so perfect and patient, they were able to drop my monthly bills down. Lovely girls, sidra & Sandra ❤️❤️❤️❤️❤️❤️
February 4, 2026
Unprompted review
Reply from Vodafone UK - Hartlepool
Hi Audrey,
Thank you so much for your wonderful review and the amazing support you’ve shown for Sidra & Sandra—it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
I had such a laugh with Ryan and Sidra…
I had such a laugh with Ryan and Sidra today, such a lovely team in hartlepool Vodafone.
Able to upgrade my contract early, by trading in my device to cover my early fee. Never been happier.
Thank you 😊
February 4, 2026
Unprompted review
Reply from Vodafone UK - Hartlepool
Hey Charles,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service from Ryan in the…
Great service from Ryan in the hartlepool store
February 4, 2026
Unprompted review
Reply from Vodafone UK - Hartlepool
Hi Stephen ,
Thank you so much for your wonderful review and the amazing support you’ve shown for Ryan —it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Ryan was absolutely amazing today
Ryan was absolutely amazing today, was able to breakdown my bill package, and give me clarity on my query.
As an elderly, I needed all the help I was given. Great store Hartlepool Vodafone
February 4, 2026
Unprompted review
Reply from Vodafone UK - Hartlepool
Hey Tony,
Thanks for the lovely review and fantastic support for Ryan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Quick swift upgrade
Quick, swift upgrade. Went in for new phone. Sorted out extra SIM and broadband at same time. Sandra was fantastic.
February 4, 2026
Unprompted review
Reply from Vodafone UK - Hartlepool
Hey Ryan,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Sandra was extremely helpful
Sandra was extremely helpful, went out of her way to give me a great deal
February 3, 2026
Unprompted review
Reply from Vodafone UK - Hartlepool
Hi Neil,
Thank you so much for your wonderful review and the amazing support you’ve shown for Sandra —it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Sandra and sophie helped me transfer…
Sandra and sophie helped me transfer all my data from my old to my new device and were very informative and patient
Sophie also completed my trade in which gave amazing discount!!!
January 31, 2026
Unprompted review
Reply from Vodafone UK - Hartlepool
Hey Karen,
Thanks for the lovely review and fantastic support for Sandra and Sophie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Sophie and sandra helped me and my…
Sophie and sandra helped me and my husband upgrade to new phones amazing service!!
Would recomened fo anyone
January 30, 2026
Unprompted review
Reply from Vodafone UK - Hartlepool
Hey Jeannie,
Thanks for the lovely review and fantastic support for Sophie and Sandra.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I took a new contract today in…
I took a new contract today in Hartlepool vodafone' moving from EE. The service is top notch from the team and was thoroughly explained everything. They were even able to assist me with my phone set up and transfer-
So happy!
Thank you Sidra, Tiff and Sandra🥰🥰🥰🥰
January 29, 2026
Unprompted review
Reply from Vodafone UK - Hartlepool
Hey Bethany,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Sophie was exceptional today bringing…
Sophie was exceptional today bringing me over to Vodafone from EE. MY BROADBAND and my new sim contract- thank you so much Vodafone in Hartlepool. Sidra And Sophie
January 29, 2026
Unprompted review
Reply from Vodafone UK - Hartlepool
Hey Steven,
Thanks for the lovely review and fantastic support for Sophie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Happy with my contract today and the…
Happy with my contract today and the service I Received from Tiff and Sidra, the best service I've ever received, in any vodafone store- thank you so much Hartlepool!!! 😊
January 29, 2026
Unprompted review
Reply from Vodafone UK - Hartlepool
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
really happy with my experience today
really happy with my experience today, tiffany helped me come over to vodafone! love this store!
thankyou sidra & Tiff
January 29, 2026
Unprompted review
Reply from Vodafone UK - Hartlepool
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
The staff were exceptional
The staff were exceptional, very polite, attentive, and talked me through the whole process. Sidra, for being new, was absolutely lovely and a credit to you. Ryan was also lovely and as Sidra's trainer he was brilliant.
I cannot fault your staff, the service today was second to none.
January 28, 2026
Unprompted review
Reply from Vodafone UK - Hartlepool
Hey Ian,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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