Visited the store for support today after being scammed on the phone, remote access. Lewis was fantastic, he was genuinely interested in helping me , give excellent advice on options to make my phone... See more
Company replied
Location
Switch location192 Middleton Grange Shopping Centre, TS24 7RR Hartlepool, GB
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See what reviewers are saying
I went to the Hartlepool branch of Vodafone, my mobile had lots of viruses. I saw a young gentleman called Lewis, he was very good, he sorted my phone out and explained things properly. He was polit... See more
Company replied
Annable and Sandra were amzing customer service, helping me with my broadband and resuming me that even tho I was not able to get a new phone up grade On this acastion.
Company replied
Just been and upgraded our payment plans was served by Chloe and Tiff. Great service, all our plans updated and information recieved for home broadband. Nice to be told we where Chloes first custo... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Hartlepool
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
192 Middleton Grange Shopping Centre, TS24 7RR, Hartlepool, United Kingdom
4.9
Excellent
197 reviews
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Topping up
Visited this store today and spoke to Sandra. I am a self confessed techno phobe. Excellent customer service from Sandra with her explanation about topping up a pay as you go phone.
I will be visiting again when I need broadband.
March 12, 2026
Unprompted review
Reply from Vodafone UK - Hartlepool
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Sandra Hartlepool
Sandra was extremely helpful and managed to sort us out with a fantastic new phone and deal. Thanks very much Sandra at Hartlepool!
March 12, 2026
Unprompted review
Reply from Vodafone UK - Hartlepool
Hey Rebekah,
Thanks for the lovely review and fantastic support for Sandra.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Whole process was quick and efficient
Whole process was quick and efficient
March 11, 2026
Unprompted review
Reply from Vodafone UK - Hartlepool
Hey Robert,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Brilliant service from Ryan been seeing…
Brilliant service from Ryan been seeing him for years and always had great service
March 7, 2026
Unprompted review
Reply from Vodafone UK - Hartlepool
Hey Gillian,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Lost data
Lost all data on phone, Sandra found everything and downloaded onto new phone, went out of her way to help nothing was a trouble for her
March 7, 2026
Unprompted review
Reply from Vodafone UK - Hartlepool
Hey Colin,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amazing service from Ryan in hartlepool…
Amazing service from Ryan in hartlepool sortin my sim out
March 7, 2026
Unprompted review
Reply from Vodafone UK - Hartlepool
Hey Roy,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I had a good experience with chloe…
I had a good experience with chloe today sorting out my broadband and fone plan today very satisfied with my deal thank you.
March 5, 2026
Unprompted review
Reply from Vodafone UK - Hartlepool
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Massive thank you to Chloe for setting…
Massive thank you to Chloe for setting up my new phone
March 4, 2026
Unprompted review
Reply from Vodafone UK - Hartlepool
Hey Mary,
Thanks for the lovely review and fantastic support for Chloe.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Just saw ryan very polite guy made us…
Just saw ryan very polite guy made us laugh
Went through everythink with me to do with the phone amazing guy
March 1, 2026
Unprompted review
Reply from Vodafone UK - Hartlepool
Hey Bonez,
Thanks for the lovely review and fantastic support for Ryan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service from Ryan sorting my…
Great service from Ryan sorting my upgrade out 5star
February 25, 2026
Unprompted review
Reply from Vodafone UK - Hartlepool
Hey Chloe,
Thanks for the lovely review and fantastic support for Ryan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great customer service
Calm, relaxed and helped with every information needed
Elizabeth was very helpful
February 25, 2026
Unprompted review
Reply from Vodafone UK - Hartlepool
Hey Paramole,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
excellent service from chole very…
excellent service from chole very helpful and smiley
February 21, 2026
Unprompted review
Reply from Vodafone UK - Hartlepool
Hey V,
Thanks for the lovely review and fantastic support for chole.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
It was very good and nice
It was very good and nice, I really became happy from your attention.
February 15, 2026
Unprompted review
Reply from Vodafone UK - Hartlepool
Hey Nasir,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Just been and upgraded our payment…
Just been and upgraded our payment plans was served by Chloe and Tiff.
Great service, all our plans updated and information recieved for home broadband.
Nice to be told we where Chloes first customers being overseen by Tiff. Great service by both young ladies very helpful and great communicators. Well done happy customers.
David W: Hartlepool
February 14, 2026
Unprompted review
Reply from Vodafone UK - Hartlepool
Hey West,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Experts!
Couldn't be happier with the experience I received. I came in completely baffled by technology, It makes me feel very embarrassed. I spoke with Tiff and sidra who put me completely at ease and talked me through everything clearly. I left a happy camper!
February 14, 2026
Unprompted review
Reply from Vodafone UK - Hartlepool
Hey Marc,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Always great service offSandra came in…
Always great service offSandra came in for a query got the new pixel 10 happy as always with her exerlent service
February 14, 2026
Unprompted review
Reply from Vodafone UK - Hartlepool
Hey Robin,
Thanks for the lovely review and fantastic support for team.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
So happy with my new contract Sudra…
So happy with my new contract Sudra Ryan helped explain everything and set up my sim
February 13, 2026
Unprompted review
Reply from Vodafone UK - Hartlepool
Hey Hayley,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Popped into the store today for a new…
Popped into the store today for a new phone. was greeted by Ryan the assistant store manager, he was a friendly, welcoming chap. I couldn’t fault a thing he done, he got me a great deal on my new phone and helped me with my other devices from there shop. Massive thumbs up to Ryan and all the staff working the Hartlepool store :)
February 10, 2026
Unprompted review
Reply from Vodafone UK - Hartlepool
Hey Anthony,
Thanks for the lovely review and fantastic support for Ryan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Entered hartlepool store today with my…
Entered hartlepool store today with my husband who dropped his phone down the gutter, was able to pop in and upgrade both of our phones by paying a small fee. And was able to have all my data transferred over which was the scariest part for us considering our age.
Thankyou sidra
February 10, 2026
Unprompted review
Reply from Vodafone UK - Hartlepool
Hey Janice,
Thanks for the lovely review and fantastic support for sidra.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Went to store and saw Sidra she was an…
Went to store and saw Sidra she was an amazing helpful person and I'm thankful for the help
February 10, 2026
Unprompted review
Reply from Vodafone UK - Hartlepool
Hey Kenneth,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
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