Visited the store for support today after being scammed on the phone, remote access. Lewis was fantastic, he was genuinely interested in helping me , give excellent advice on options to make my phone... See more
Company replied
Location
Switch location192 Middleton Grange Shopping Centre, TS24 7RR Hartlepool, GB
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See what reviewers are saying
I went to the Hartlepool branch of Vodafone, my mobile had lots of viruses. I saw a young gentleman called Lewis, he was very good, he sorted my phone out and explained things properly. He was polit... See more
Company replied
Annable and Sandra were amzing customer service, helping me with my broadband and resuming me that even tho I was not able to get a new phone up grade On this acastion.
Company replied
Just been and upgraded our payment plans was served by Chloe and Tiff. Great service, all our plans updated and information recieved for home broadband. Nice to be told we where Chloes first custo... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Hartlepool
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
192 Middleton Grange Shopping Centre, TS24 7RR, Hartlepool, United Kingdom
4.9
Excellent
197 reviews
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Not sure ? Ask for advice
I called in today for some advice on using my vodaphone account abroad( roaming charges/data and battery usage abroad etc) Spoke with Mellisa who explained everying and even took time to write down some helpful hints for me. Friendly and helpful and really put my mind at rest.
May 15, 2026
Unprompted review
Reply from Vodafone UK - Hartlepool
Hey Yorkie,
Thanks for the lovely review and fantastic support for Mellisa.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
went to the shop about my bill and…
went to the shop about my bill and Sandra was excellent at helping me. i am very very happy
May 14, 2026
Unprompted review
Reply from Vodafone UK - Hartlepool
Hey,
Thanks for the lovely review and fantastic support for us.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Matty the manager and Sandra where…
Matty the manager and Sandra where fantastic at sorting my new broadband out. Excellent service as always in the Hartlepool store. All the staff are t star
May 7, 2026
Unprompted review
Reply from Vodafone UK - Hartlepool
Hey There,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Sandra and sophie really helped me…
Sandra and sophie really helped me today with some billing queries
They were amazing and so helpful
May 5, 2026
Unprompted review
Reply from Vodafone UK - Hartlepool
Hey Stephen,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ryan was so handsome and helpful
April 25, 2026
Unprompted review
Reply from Vodafone UK - Hartlepool
Hey Tim,
Thanks for the lovely review and fantastic support for Ryan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Friendly knowledgeable and helpful
Friendly knowledgeable and helpful
April 25, 2026
Unprompted review
Reply from Vodafone UK - Hartlepool
Hey Cynthia,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great customer service
April 25, 2026
Unprompted review
Reply from Vodafone UK - Hartlepool
Hey Dave,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amazing service from Ryan sorting my…
Amazing service from Ryan sorting my upgrade in store 5*
April 24, 2026
Unprompted review
Reply from Vodafone UK - Hartlepool
Hey Philip,
Thanks for the lovely review and fantastic support for Ryan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Brillant service im hartlepool when…
Brillant service im hartlepool when changing my home broadband thanks again Ryan
April 19, 2026
Unprompted review
Reply from Vodafone UK - Hartlepool
Hey Andrea,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Excellent customer service would…
Excellent customer service would recommend to family and friends
April 18, 2026
Unprompted review
Reply from Vodafone UK - Hartlepool
Hey there,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Sophie was amazing and really helped me…
Sophie was amazing and really helped me with some difficult orders
Would definitely recommend Vodafone hartlepool!
April 13, 2026
Unprompted review
Reply from Vodafone UK - Hartlepool
Hey Paul
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Excellent service
Excellent service. Comprehensive details. Maximum savings. Great job.
April 2, 2026
Unprompted review
Reply from Vodafone UK - Hartlepool
Hey Archeree,
Thank you for the wonderful review. It's a pleasure to receive such kind comments.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The staff are always first class and…
The staff are always first class and today was no exception Sandra and Matty. Both made every effort to answer questions and provided an excellent service and outcome. Thank you
April 1, 2026
Unprompted review
Reply from Vodafone UK - Hartlepool
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Hartlepool
Hey Ian,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very helpful
Very helpful, answered all my questions, and made recommendations. Had a complex set up with multiple phones/ accounts that had no access to, sorted the problem swiftly. Thank you Melissa!
March 22, 2026
Unprompted review
Reply from Vodafone UK - Hartlepool
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Sandra was absolutely brilliant
Sandra was absolutely brilliant. Didn't think I was going to get this deal approved but thanks to this young lady it is and I'm saying money. Well done.
March 19, 2026
Unprompted review
Reply from Vodafone UK - Hartlepool
Hey Robin,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Been into store today was served by…
Been into store today was served by Ryan and Melissa. They could not do enough for me they sorted a very complex problem that I had with ease. They really do bend over backwards to help. This is why I’ve been with vodaphone for many years and I would not change.
March 17, 2026
Unprompted review
Reply from Vodafone UK - Hartlepool
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Freindly staff
Freindly staff, they couldn't be more helpful. Quick service with plenty of options to choose from
March 16, 2026
Unprompted review
Reply from Vodafone UK - Hartlepool
Hey Danielle,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Excellent customer service
Excellent customer service - Ryan spent lots of time ensuring I understood everything I was committing to. Ryan also made me and my dad feel very welcome. Would definitely recommend Ryan at Vodafone for your phone sales. Also I felt Ryan had a great wealth of knowledge and showed passion about his job.
March 15, 2026
Unprompted review
Reply from Vodafone UK - Hartlepool
Hey Megan,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Had a problem with my iPhone
Had a problem with my iPhone. After a couple of visits to this Vodafone shop my issue was finally sorted. Big shout out to Melissa and the manager for their assistance.
March 12, 2026
Unprompted review
Reply from Vodafone UK - Hartlepool
Hey Alison,
I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for Melissa and the manager.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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