Visited the store for support today after being scammed on the phone, remote access. Lewis was fantastic, he was genuinely interested in helping me , give excellent advice on options to make my phone... See more
Company replied
Location
Switch location192 Middleton Grange Shopping Centre, TS24 7RR Hartlepool, GB
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See what reviewers are saying
I went to the Hartlepool branch of Vodafone, my mobile had lots of viruses. I saw a young gentleman called Lewis, he was very good, he sorted my phone out and explained things properly. He was polit... See more
Company replied
Just been and upgraded our payment plans was served by Chloe and Tiff. Great service, all our plans updated and information recieved for home broadband. Nice to be told we where Chloes first custo... See more
Company replied
I called in today for some advice on using my vodaphone account abroad( roaming charges/data and battery usage abroad etc) Spoke with Mellisa who explained everying and even took time to write down so... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Hartlepool
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
192 Middleton Grange Shopping Centre, TS24 7RR, Hartlepool, United Kingdom
4.9
Excellent
198 reviews
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Great service
Tiffany was very helpful and the whole process was smooth and pleasant
February 14, 2024
Unprompted review
Reply from Vodafone UK - Hartlepool
Hey there,
Thanks for this great review. It's always good to hear about your positive experience!
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Good customer service
Good customer service. Friendly, chatty service with very helpful advice
February 17, 2024
Unprompted review
Reply from Vodafone UK - Hartlepool
Hi Adam,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Hartlepool
Hey,
Thank you for showing your for Tiff!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
I have a easy and helpful experience…
I have a easy and helpful experience while I was sorting my phone contract out . Michael was very professional and pleasant as he helped me . It was plain sailing all the way through. He is a credit to the company.
February 15, 2024
Unprompted review
Reply from Vodafone UK - Hartlepool
Hi Denise. Thank you for your review for Michael. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Customer Service
Hello,
I have recently made a trip into town to upgrade my phone. I wanted to go from payg to contract.
I talked to a lovely gentleman named Ryan and we discussed my options and phone choices and plans etc.
The prompt service Ryan gave was great. He was very insightful and knew exactly what he was on about which in turn, helped me with my requirements and what I was looking for.
We then sorted out the admin for the product and details.
You’s have a great asset in Ryan and I am looking forward to continue to have Vodafone being my network provider.
From an authentic, valued and a longtime customer.
Sally.
February 15, 2024
Unprompted review
Reply from Vodafone UK - Hartlepool
Hi Sally. Thank you for your review for Ryan. It's always lovely to read such amazing feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Unbelievable service from Tiff in store…
Unbelievable service from Tiff in store helped save me money on most my bills
February 15, 2024
Unprompted review
Reply from Vodafone UK - Hartlepool
Hey there Jiranan,
Thank you for this great review! We're so glad you had a positive experience in store with Tiff.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Excellent service.Ryan explained…
Excellent service.Ryan explained everything very clearly as it was difficult for me to follow.
February 11, 2024
Unprompted review
Reply from Vodafone UK - Hartlepool
Hi Daniel,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
great service
Received great service from Ryan, he explained all of the deals and what would b best for me.
November 22, 2023
Unprompted review
Reply from Vodafone UK - Hartlepool
Hi Claire It's really great to see Ryan to his time to explain all the deals and found you a the one that suited you best!
Thanks for your feedback, The Vodafone Social Media Team
Great customer service
Great customer service, friendly and approachable.
November 22, 2023
Unprompted review
Reply from Vodafone UK - Hartlepool
Hey Sophie,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Knowledge staff. Not pushing extras .
Stephen helped us get the best deal for us a family (2 phones and broadband) and was able give a range of options to choose from. The procedure was clearly explained with no oversell.
November 15, 2023
Unprompted review
Reply from Vodafone UK - Hartlepool
Hi Nick,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Stephen was amazing
Stephen was amazing, can't recommend him enough.
November 15, 2023
Unprompted review
Reply from Vodafone UK - Hartlepool
Hi Laura,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Entered Vodafone not knowing what I…
Entered Vodafone not knowing what I wanted. Matty was so helpful and couldn’t do enough to help with my upgrade.
Everybody was really chatty and smiley, would definitely return
October 19, 2023
Unprompted review
Reply from Vodafone UK - Hartlepool
Hi Sophie. Thank you for your review for Matty. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very helpful and informative
October 14, 2023
Unprompted review
Reply from Vodafone UK - Hartlepool
Hey Andrew,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Went to see Ryan at the hartlepool…
Went to see Ryan at the hartlepool store and the patience and understanding was unmatched I had a issue that was going on and on and after phone call phone I went and saw Ryan and he fix my issue and I will always go down and see Ryan from now on
October 11, 2023
Unprompted review
Reply from Vodafone UK - Hartlepool
Hi Gail,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.
Thanks,
Vodafone Social Media Team
Great service from Ryan today…
Great service from Ryan today understanding and patient thanks again
October 11, 2023
Unprompted review
Reply from Vodafone UK - Hartlepool
Hi Eric,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.
Thanks,
Vodafone Social Media Team
Patience personified
We've been with Vodaphone for a few years, and as our contract was finished, and I needed a new phone we decide to see what would be offered. Everything went fine until Ryan had difficulty setting up a direct debit. He was so patient it was unbelievable. Long story short, it did take some time to sort, but my husband and I are both impressed with Ryan's determination and continued good humour.
September 11, 2023
Unprompted review
Reply from Vodafone UK - Hartlepool
Thanks for the feedback and support, we really appreciate it! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again, Vodafone Social Media Team
Spoke to Tiff
Spoke to Tiff, she was very pleasant and very helpful, even got me a better deal. Fantastic experience, would recommend.
September 2, 2023
Unprompted review
Reply from Vodafone UK - Hartlepool
Thank you for your support and review. It's always lovely to read such nice feedback.
Thanks again,
Vodafone Social Media Team
Brilliant service from Ryan credit to…
Brilliant service from Ryan credit to the company
July 24, 2023
Unprompted review
Reply from Vodafone UK - Hartlepool
Hi Rilee,
This is lovely feedback for Ryan. Thanks for taking your time to share the experience.
If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Faultless experience with exemplary…
Faultless experience with exemplary customer service. Could not recommend Matty and David from Vodafone Hartlepool enough!
July 24, 2023
Unprompted review
Reply from Vodafone UK - Hartlepool
Hi Cal. Thank you for your review for both Matty and David. It's always lovely to read such fantastic feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great experience at vodafone
The customer service was great, explained everything from start to finish. Left a happy customer
July 7, 2023
Unprompted review
Reply from Vodafone UK - Hartlepool
Hi Debbie, It's good to hear our team took the time to explain everything for you.
Thanks, The Vodafone Social Media Team
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