Vodafone UK - Hemel Hempstead Reviews 

325
TrustScore 5 out of 5

4.9

220 Marlowes, HP1 1BJ Hemel Hempstead, GB


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Rated 5 out of 5 stars

Will from the Hemel Vodafone store was really helpful the store was nice and clean with comfortable seating and we had a good chat where he helped me replace my sim. The server tried to give issue but... See more

Company replied

Rated 5 out of 5 stars

Hayden was very helpful and communicated clearly. It's a shame he wasn't able to give me an even better discount.

Company replied

Rated 5 out of 5 stars

William from the Hemel Hempstead branch was exceptionally helpful with assisting with my upgrade. The first thing he did was save me money on my plan. His customer service skills were great! Thank you... See more

Company replied

Rated 4 out of 5 stars

Excellent service from Hayden. Slightly disappointed that very few phones in stock but Hayden was very helpful and organised delivery

Company replied


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  • 220 Marlowes, HP1 1BJ, Hemel Hempstead, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

325 reviews

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4.9

All reviews

(325)

42,756 reviews in the last 12 months

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Rated 5 out of 5 stars

Very friendly staff and brilliant…

Very friendly staff and brilliant advice. Really appreciate Cameron’s support. Placed customer first and took time to discuss the best options available.
Thank you

September 10, 2024
Unprompted review
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Reply from Vodafone UK - Hemel Hempstead

Hi Nabil. Thank you for your review for Cameron. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

New phone contract

Went into the store looking for a new contract. Spoke to Cameron and Alina. They were very helpful and sorted me out with a great deal. Would defintely reccomend.

August 8, 2024
Unprompted review
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Reply from Vodafone UK - Hemel Hempstead

Hi Trey,

It's great to hear your feedback, thank you for reviewing.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

William

William, from the Hemel Hempstead branch, could not have been more helpful and friendly. The service felt personalised, he explained everything clearly and made sure we had the best deal.

September 7, 2024
Unprompted review
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Reply from Vodafone UK - Hemel Hempstead

Hey Marcus,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Our visit was to consultant Alina

Our visit was to consultant Alina, she helped us professionally, quickly and promptly, explained all the advantages of the new contract and also possible prospects and opportunities. We are very pleased with the result. We will always stay in touch with Alina. It's nice to deal with a professional, especially when it's a well-mannered and polite person!

September 3, 2024
Unprompted review
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Reply from Vodafone UK - Hemel Hempstead

Hi. Thank you for your review for Alina. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Phone and broadband upgrades

Great service from very knowledgeable staff member, Cameron. Money saved over last contracts with newer devices!

August 30, 2024
Unprompted review
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Reply from Vodafone UK - Hemel Hempstead

Hi Francis, It's fab to see Cameron was able to find you a deal that's saved you a little.
Thanks for your feedback, The Vodafone Social Media Team

Rated 5 out of 5 stars

Alina offer a good costumer service

Alina offer a good costumer service

August 20, 2024
Unprompted review
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Reply from Vodafone UK - Hemel Hempstead

Hi Claudia,

Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.

Thanks again, Vodafone Social Media Team

Rated 5 out of 5 stars

Alina was very helpful

Alina was very helpful

August 20, 2024
Unprompted review
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Reply from Vodafone UK - Hemel Hempstead

Hi Cezar,

Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.

Thanks again, Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful and polite staff.

Very helpful and polite staff.
Never too much trouble to help.
Good advise.
From Alina and Cameron.

August 19, 2024
Unprompted review
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Reply from Vodafone UK - Hemel Hempstead

Thanks for your fab feedback Patricia. It' great ot see Alina and Cameron were so helpful today 😊
All the best, The Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service with William from the…

Excellent service with William from the Hemel Hampstead. So happy with my new contract and such a lovely man with no hard sell. I am walking out very happy x

August 10, 2024
Unprompted review
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Reply from Vodafone UK - Hemel Hempstead

Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Alina was absolutely fantastic at the…

Alina was absolutely fantastic at the Hemel Hempstead store .I originally ordered on line but after setting up the phone realised it wasn't for me so went to the shop for refund .I then set up another order with Elina for 2 phones as my wife's was needing an upgrade also.Elina was very professional dealing with us and can't Fault her attention to detail.Great work Elina .I will now go to store for upgrades in future

July 17, 2024
Unprompted review
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Reply from Vodafone UK - Hemel Hempstead

Hi Ian, Thanks for letting us know about the awesome service you received from Alina today 😊
Thanks, The Vodafone Social Media team

Rated 5 out of 5 stars

William from the vodafone Hemel store…

William from the vodafone Hemel store was very nice and kind and helped and explain in details all about vodafone airtime contract. I highly recommend William to anyone.

July 12, 2024
Unprompted review
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Reply from Vodafone UK - Hemel Hempstead

Hi Cristina,

Thank you for reviewing, and sharing this feedback for William.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

William from the Hemel Hempstead store gave me first class service, patiently explaining the best options for me when choosing my new phone. Very impressive service!

July 7, 2024
Unprompted review
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Reply from Vodafone UK - Hemel Hempstead

Hello,

Thanks for taking the time to leave a review on your recent experience in store. It's lovely to hear that you received a great service from William, and you were able to get everything sorted. We hope you enjoy your new phone!

If you need help with anything in the future, please don't hesitate to reach out to our Social Media Team via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent- customer service

Excellent- customer service
Can't thank you enough.
Alani was amazing. 👍

June 15, 2024
Unprompted review
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Reply from Vodafone UK - Hemel Hempstead

Hi Ash,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Aline and Cameron amazing service going…

Aline and Cameron amazing service going above and beyond to assist with lots of queries and resolved our business account.

June 15, 2024
Unprompted review
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Reply from Vodafone UK - Hemel Hempstead

Hi there,

Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great chap at the Vodafone Hemel branch!

I came back to see William and had many technical issues with my phone. He was very patient and professional. He resolved all my problems with a smile. I would highly recommend his services to anyone looking for a new mobile phone or have any issues with their current phone. 10/10!

June 14, 2024
Unprompted review
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Reply from Vodafone UK - Hemel Hempstead

Hi Michel,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

recommend William

William was the one who dealt with our problems and I have no complaints. All of our problems were addressed and sorted right then and there. He was very co-operative, helpful and explained everything about the contract. I much appreciate his efforts and I would recommend him to anyone.

May 23, 2024
Unprompted review
Vodafone UK - Hemel Hempstead logo

Reply from Vodafone UK - Hemel Hempstead

Hi Laiba,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

William from the hemel store was a…

William from the hemel store was a great help! Super fast :)

May 18, 2024
Unprompted review
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Reply from Vodafone UK - Hemel Hempstead

Hi Jessica,

It's great to hear about your recent experience and feedback. Thanks for reviewing.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

William at Hemel Hempstead was amazing…

William at Hemel Hempstead was amazing help, he helped me and my friend to get the best deals whilst giving us the best service.

May 16, 2024
Unprompted review
Vodafone UK - Hemel Hempstead logo

Reply from Vodafone UK - Hemel Hempstead

Hey,

Thanks for this amazing feedback.

If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - vodafone.uk/3lCYUxW or X - vodafone.uk/3LXh2xl
Thanks,
The Vodafone Social Media Team

Rated 5 out of 5 stars

Had great discounts with William form…

Had great discounts with William form Hemel Hempstead Vodafone shop

May 16, 2024
Unprompted review
Vodafone UK - Hemel Hempstead logo

Reply from Vodafone UK - Hemel Hempstead

Hi Winny,

Thanks for the great feedback!

If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - vodafone.uk/3lCYUxW or X - vodafone.uk/3LXh2xl
Thanks,
The Vodafone Social Media Team

Rated 5 out of 5 stars

William & Cameron from Hemel store was very…

William & Cameron from the Hemel store were very helpful in reducing my monthly phone bill, I came to reduce the bill but ended up upgrading for an amazing deal with a new Google pixel 8a and very helpful.

May 13, 2024
Unprompted review
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Reply from Vodafone UK - Hemel Hempstead

Hi Jodie,

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

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