Vodafone UK - Hemel Hempstead Reviews 

323
TrustScore 5 out of 5

4.9

220 Marlowes, HP1 1BJ Hemel Hempstead, GB


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Rated 5 out of 5 stars

Hayden was very helpful and communicated clearly. It's a shame he wasn't able to give me an even better discount.

Company replied

Rated 5 out of 5 stars

William from the Hemel Hempstead branch was exceptionally helpful with assisting with my upgrade. The first thing he did was save me money on my plan. His customer service skills were great! Thank you... See more

Company replied

Rated 5 out of 5 stars

Alexander at the Hemel store was friendly, knowledgeable,helpful and endlessly helpful. We have been Three customers for many years and now have another reason to remain with Three/Vodafone Frank O '... See more

Company replied

Rated 4 out of 5 stars

Excellent service from Hayden. Slightly disappointed that very few phones in stock but Hayden was very helpful and organised delivery

Company replied


Company details


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  • 220 Marlowes, HP1 1BJ, Hemel Hempstead, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

323 reviews

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4.9

All reviews

(323)

42,359 reviews in the last 12 months

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Rated 5 out of 5 stars

Hayden was very helpful and informative

Hayden was very helpful and informative

March 2, 2026
Unprompted review
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Reply from Vodafone UK - Hemel Hempstead

Hey Vicki,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Haden was very nice and really helpful…

Haden was very nice and really helpful explained everything thoroughly

March 2, 2026
Unprompted review
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Reply from Vodafone UK - Hemel Hempstead

Hey Lisa,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

William form the Hemel store has…

William form the Hemel store has mystical powers hes been extremely helpful and very kind to us would recommend going to him if in the store!

February 20, 2026
Unprompted review
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Reply from Vodafone UK - Hemel Hempstead

Hey Jordan,

Thanks for the lovely review and fantastic support for William.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I'm truly delighted with the customer…

I'm truly delighted with the customer service at the store; Hayden was fantastic, taking the time to explain everything in great detail. Thanks to him, I saved money, and now I always visit the store to chat with Hayden. I really appreciate his help—he's a wonderful asset to your team!

February 18, 2026
Unprompted review
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Reply from Vodafone UK - Hemel Hempstead

Hey Monica,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

William from the Hemel store was great…

William from the Hemel store was great at helping me with my phone upgrade and WiFi. He explained everything, looked at lots of different options and got me the best deal. Thank you so much

February 15, 2026
Unprompted review
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Reply from Vodafone UK - Hemel Hempstead

Hey Hannah,

Thanks for the lovely review and fantastic support for William.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Hayden was fantastic sorted everything…

Hayden was fantastic sorted everything out quickly and made it very easy to understand.

February 11, 2026
Unprompted review
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Reply from Vodafone UK - Hemel Hempstead

Hey Nicola,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Hayden.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Hayden was absolutely brilliant

Hayden was absolutely brilliant. Explained everything to me in detail.

February 6, 2026
Unprompted review
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Reply from Vodafone UK - Hemel Hempstead

Hey,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

William is fantastic

William is fantastic! Saved the day and thoroughly explained the process through! Came in with loss of hope but William saved the day!

February 2, 2026
Unprompted review
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Reply from Vodafone UK - Hemel Hempstead

Hey Basharat,

Thanks for the lovely review and fantastic support for William.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The advisor Hayden was very helpful and…

The advisor Hayden was very helpful and explained everything brilliantly - highly recommend

January 30, 2026
Unprompted review
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Reply from Vodafone UK - Hemel Hempstead

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Hayden was very helpful with our…

Hayden was very helpful with our billing issue.

January 26, 2026
Unprompted review
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Reply from Vodafone UK - Hemel Hempstead

Hey Christine,

Thanks for the lovely review and fantastic support for Hayden.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

William (Hemel Hempstead store) was…

William (Hemel Hempstead store) was extremely helpful in sorting out three upgrades for me. He was very patient and ensured that I got the best deal. A very good service

January 23, 2026
Unprompted review
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Reply from Vodafone UK - Hemel Hempstead

Hey there,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great experience at Vodafone Hemel with…

Great experience at Vodafone Hemel with Hayden

January 21, 2026
Unprompted review
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Reply from Vodafone UK - Hemel Hempstead

Hey Patrick,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Harden was very helpful with my upgrade…

Harden was very helpful with my upgrade in store

January 18, 2026
Unprompted review
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Reply from Vodafone UK - Hemel Hempstead

Hey Iosif,

Thanks for the lovely review and fantastic support for Harden.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent customer service in Hemel…

Excellent customer service in Hemel Hempstead store
Very, impressed by the management and the whole teamwork. Specifically, a lady call Alina. I'm not sure but I think she's the manager. I have seen her at the store for long time I would like to pass my compliments for the professionalism and the way myself and my family being served very accurate and specific to my need, very busy she supported me in a very efficient manner

January 18, 2026
Unprompted review
Vodafone UK - Hemel Hempstead logo

Reply from Vodafone UK - Hemel Hempstead

Hey loredana,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Alina.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Hayden at Hemel was a super star

Hayden at Hemel was a super star

January 17, 2026
Unprompted review
Vodafone UK - Hemel Hempstead logo

Reply from Vodafone UK - Hemel Hempstead

Hey Andrew,

Thanks for the lovely review and fantastic support for Hayden.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Alina at the Hemel Hempsteadshop war…

Alina at the Hemel Hempsteadshop war excellent

January 15, 2026
Unprompted review
Vodafone UK - Hemel Hempstead logo

Reply from Vodafone UK - Hemel Hempstead

Hey Maura,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mr Hayden and William helped me with…

Mr Hayden and William helped me with very professional warm service. Amazing patients. They guided me and helped me to set up what was important to me on my phone. Thx once again.

January 14, 2026
Unprompted review
Vodafone UK - Hemel Hempstead logo

Reply from Vodafone UK - Hemel Hempstead

Hey Shama,

Thanks for the lovely review and fantastic support for Hayden and William.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

So very helpful and friendly

Hayden So very helpful and friendly.

January 14, 2026
Unprompted review
Vodafone UK - Hemel Hempstead logo

Reply from Vodafone UK - Hemel Hempstead

Hey Ann,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

William from the hemel store helped us…

William from the hemel store helped us greatly and gave us a thorough understanding, he is excellent at his work!!!

January 10, 2026
Unprompted review
Vodafone UK - Hemel Hempstead logo

Reply from Vodafone UK - Hemel Hempstead

Hey,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Hayden Thank you for helping us get sorted

Thanks to Hayden for help sorting out an issue with my VF plan.

January 4, 2026
Unprompted review
Vodafone UK - Hemel Hempstead logo

Reply from Vodafone UK - Hemel Hempstead

Hey,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

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