I recently went into store to upgrade my phone and get a reduced monthly cost as the online offers were not great. My first visit took 1.5hrs and the staff were really helpful and got my a new phone a... See more
Company replied
Location
Switch location9d Castle Street, LE10 1DA Hinckley, GB
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Staff were very friendly from the start and informative with what purchase was appropiate for me. The made this experience so much easier! Thanks to Aadam and Ricardo for all the help, we will be back... See more
Company replied
My phone signal went down and i couldnt recieve any calls or messages. Came into store and the store manager Ricardo who was brilliant. Updated my phone and got me back up and running within minutes.... See more
Company replied
Just got broadband installed at home came into to get my logins sorted because I was struggling with storing them safely. Met ricardo in store he was great helped me get my account up and running. Tha... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Hinckley
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
9d Castle Street, LE10 1DA, Hinckley, United Kingdom
4.9
Excellent
466 reviews
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This company invites their customers to review, whether positive or negative
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Ray served me at the shop today and the…
Ray served me at the shop today and the customer service was extremely helpful would highly recommend the staff in Vodafone , great gents
December 4, 2025
Unprompted review
Reply from Vodafone UK - Hinckley
Hey Csilla,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Not sure how they have managed such a…
Not sure how they have managed such a high rating. I found the staff quite unprofessional and inadequate. A severe lack of training in this store with a manager who hides out the back. Giving conflicting advice from customer services without listening to me properly or looking at the notes that customer services has written on the account. A wasted trip - luckily a phone call to customer services and they have arranged collection of the device due to the lack of decent service in store.
December 3, 2025
Unprompted review
Reply from Vodafone UK - Hinckley
Hey Emma,
We’re really sorry to hear about your experience in-store. This isn’t the level of service we aim to provide. Thank you for sharing these details — we’ll make sure your feedback reaches the right team for review and improvement.
If you still need any help with this or would like us to look into anything further, please come and chat to us over on Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
Excellent service explained everything…
Excellent service explained everything well Ray was great and sorted us out with a great price
December 2, 2025
Unprompted review
Reply from Vodafone UK - Hinckley
Hey Robbins,
Thanks for the lovely review and fantastic support for Ray.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Hinckley
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
New contract sorted with Cole's…
New contract sorted with Cole's assistance
December 1, 2025
Unprompted review
Reply from Vodafone UK - Hinckley
Hey,
Thanks for the lovely review and fantastic support for Cole's.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Cole was a great help at the Vodafone…
Cole was a great help at the Vodafone store today
December 1, 2025
Unprompted review
Reply from Vodafone UK - Hinckley
Hey there,
Thanks for the lovely review and fantastic support for Cole.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ray and cole were fantastic full of…
Ray and cole were fantastic full of energy and helped out so much great young lads best around
November 28, 2025
Unprompted review
Reply from Vodafone UK - Hinckley
Hey Cynthia,
Thanks for the lovely review and fantastic support for Ray and Cole. It's always a pleasure to read such kind words.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Cole was a great help for me brilliant…
Cole was a great help for me brilliant custoemr service
November 20, 2025
Unprompted review
Reply from Vodafone UK - Hinckley
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Cole and Ray made my experience at…
Cole and Ray made my experience at Vodafone easy and fun: great conversation, great people, would highly recommend a visit to Vodafone in Hinckley
November 19, 2025
Unprompted review
Reply from Vodafone UK - Hinckley
Hi, Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
The service at Vodafone was excellent…
The service at Vodafone was excellent and the young gentleman who served me was very knowledgeable and helpful
Would recommend
November 14, 2025
Unprompted review
Reply from Vodafone UK - Hinckley
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Great service from Ray was quick to…
Great service from Ray was quick to help out
November 11, 2025
Unprompted review
Reply from Vodafone UK - Hinckley
Hi. We're happy to hear that Ray provided you with great and quick service! We appreciate your positive feedback and thank you. If you need any help, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Vodafone Social Media Team
Emma really helpful and patience
Emma really helpful and patience. Very good device in store
November 6, 2025
Unprompted review
Reply from Vodafone UK - Hinckley
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Great service by ray was quick and…
Great service by ray was quick and helpful loved it
November 5, 2025
Unprompted review
Reply from Vodafone UK - Hinckley
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Zeyneb was very helpful.
November 4, 2025
Unprompted review
Reply from Vodafone UK - Hinckley
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Hinckley
Hi. We're happy to hear that you received such great support and appreciate you sharing your fantastic feedback with us. Thanks for the lovely review! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great sevice
November 1, 2025
Unprompted review
Reply from Vodafone UK - Hinckley
Hi. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service from Cole and ray
October 24, 2025
Unprompted review
Reply from Vodafone UK - Hinckley
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
The young gentleman who served me was…
The young gentleman who served me was very polite and helpful and charming
October 23, 2025
Unprompted review
Reply from Vodafone UK - Hinckley
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Hinckley
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Hinckley
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
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