Caitlin B helped me resolve my issue with payment. I was unable to pay my bill or access the app, but she assisted me in successfully paying the bill, reactivating the app, and resolving my login prob... See more
Company replied
Location
Switch locationUNIT 28a, St Stephens Centre, HU2 8LN Hull, GB
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See what reviewers are saying
I visited the Vodafone store to upgrade my mobile phone and transfer from PAYG to contract. I was assisted by Honya, Caitlin P and Jack who were all very helpful and patient. The contents of my old ph... See more
Company replied
Jack from the hill at Stephen's branch was absolutely brilliant , we came in looking for a new phone contract he was so patient and lovely with us very polite and continued to go over everything to... See more
Company replied
We entered the shop and often find it a very stressful experience buying and picking a new phone. Dylan made this a really calming and easy experience, listening to what we would like and how... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Hull
Written by the company
Contact info
UNIT 28a, St Stephens Centre, HU2 8LN, Hull, United Kingdom
4.9
Excellent
270 reviews
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Quick and easy
Jack was great. Easy process, no hard sell, gave me exactly what i wanted.
June 1, 2026
Unprompted review
Reply from Vodafone UK - Hull
Hey Stephen,
Thanks for the lovely review and fantastic support for Jack.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
fix my phone nichole
May 30, 2026
Unprompted review
Reply from Vodafone UK - Hull
Hey Maliakal,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Shane in store was very helpful
Shane in store was very helpful, he got my phone up and running in no time.
May 20, 2026
Unprompted review
Reply from Vodafone UK - Hull
Hey Jason,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Honya excellent service in Vodafone
Honya excellent service in Vodafone, very happy with my experience.
May 20, 2026
Unprompted review
Reply from Vodafone UK - Hull
Hey Maddie,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Excellent
Shane has been great helping exchange my phone because of storage. Excellent ambassador for Vodafone.
May 20, 2026
Unprompted review
Reply from Vodafone UK - Hull
Hey Alf,
Thanks for the lovely review and fantastic support for Shane.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Captain P gave Great Customer Services
Captain P gave Great Customer Services, very preferable and Great knowledge on phone planes and Broudband plans.
A Star
May 20, 2026
Unprompted review
Reply from Vodafone UK - Hull
Hey John,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Caitlin P was so helpful and friendly…
Caitlin P was so helpful and friendly from Start to finish
May 17, 2026
Unprompted review
Reply from Vodafone UK - Hull
Hey,
Thanks for the lovely review and fantastic support for Caitlin.
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Honya was brilliant
May 16, 2026
Unprompted review
Reply from Vodafone UK - Hull
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Thankyou to Caitlin B
Thankyou to Caitlin B, massive in getting me new phone and also for my wife
May 16, 2026
Unprompted review
Reply from Vodafone UK - Hull
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Excellent Experience with Caitlin B at Vodafone
Caitlin B helped me resolve my issue with payment. I was unable to pay my bill or access the app, but she assisted me in successfully paying the bill, reactivating the app, and resolving my login problem with Vodafone. She was also very friendly, understanding, and patient throughout the whole process. Honestly, they were the best person I’ve ever dealt with, hands down.
May 6, 2026
Unprompted review
Reply from Vodafone UK - Hull
Hey Layla,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Upgrade of mobile phone
I visited the Vodafone store to upgrade my mobile phone and transfer from PAYG to contract. I was assisted by Honya, Caitlin P and Jack who were all very helpful and patient. The contents of my old phone were transferred to my new phone for a £25 fee. The process went smoothly and I am a happy customer. It's great that Vodafone offer this service for people like me who are not confident to manage the transfer themselves. Thank you!
May 1, 2026
Unprompted review
Reply from Vodafone UK - Hull
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jack from the hill at Stephen's branch…
Jack from the hill at Stephen's branch was absolutely brilliant , we came in looking for a new phone contract he was so patient and lovely with us very polite and continued to go over everything to make sure we was happy
I couldn't recommend him enough
Thanks again Jack
April 25, 2026
Unprompted review
Reply from Vodafone UK - Hull
Hey Mollie,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Dylan helped me transer my pay as you…
Dylan helped me transer my pay as you go back to contract sim .
April 27, 2026
Unprompted review
Reply from Vodafone UK - Hull
Hi Jessica, thank you so much for your wonderful review and the amazing support you’ve shown for Dylan, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
Dylan is doing all he can to resolve…
Dylan is doing all he can to resolve the situation
April 27, 2026
Unprompted review
Reply from Vodafone UK - Hull
Hey Simon,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Nicol ordered my phone last week and I…
Nicol ordered my phone last week and I collected it today. She was friendly and helped swap my info across. Thanks, Jack.
April 27, 2026
Unprompted review
Reply from Vodafone UK - Hull
Hey Jim,
Thanks for the lovely review.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service and very welcoming.
Great service and very welcoming.
The lady who served me was called nicol very lovely
April 24, 2026
Unprompted review
Reply from Vodafone UK - Hull
Hey Rachel,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Broadband transfer - fab service
I popped back into the Hull store today to sort out transferring my Broadband. I was supported by Jack, who was fantastic, providing me with all the information I needed to transfer. Jack was polite, friendly and sorted it all out for me. Jack is a real asset to the store.
April 25, 2026
Unprompted review
Reply from Vodafone UK - Hull
Hey Nicholla,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
iPhone 17 from dylan
Dylan was very helpful with his assistance to help me make a decision on my new phone
April 25, 2026
Unprompted review
Reply from Vodafone UK - Hull
Hey Jordan,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great service
Jack was really helpful in sorting out an upgrade for my phone today. He even took into consideration my travel plans and which phone contract would be most suitable. He was patient and answered any questions we had. Thank you!
April 19, 2026
Unprompted review
Reply from Vodafone UK - Hull
Hey Lauren,
Thanks for the lovely review and fantastic support for Jack.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The staff were friwndly and helpful…
The staff were friwndly and helpful especially caitlin so a big thanks to her for helping me out with my queries and purchases. Will be coming back and will recommend to others
April 11, 2026
Unprompted review
Reply from Vodafone UK - Hull
Hey Oksana,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team.
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