Absolutely exceptional service. I'm not very tech savvy and needed a dual SIM setting up and a data bundle. Caitlin P served me. She has a wonderful manner, explained everything clearly and knows the... See more
Company replied
Location
Switch locationUNIT 28a, St Stephens Centre, HU2 8LN Hull, GB
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See what reviewers are saying
Came in to the store in st Stephens with what I suspected to be a faulty battery due to it not charging, I spoke to a young man called Dylan who was an absolute delight.I was made to feel very welco... See more
Company replied
Went in to get a new contract and spoke to a gentleman called Shane. I got a good price but decided to get quotes elsewhere first. After visiting some competitors I soon ended up back in Vodafone, not... See more
Company replied
I was lucky enough to have Francesco, from the Hull call centre, pick up my call, he went above and beyond and gave the whole call a personal experience. His attention to detail was second to... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Hull
Written by the company
Contact info
UNIT 28a, St Stephens Centre, HU2 8LN, Hull, United Kingdom
4.9
Excellent
313 reviews
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Kind and responsive service
On a Saturday we walked in and were immediately greeted by Caitlin P.
She was kind and responsive, and clearly knowledgeable. She helped us problem solve our situation and made sure we left the store with a clear solution and plan. She offered us various options and we chose the one that works best for us. She worked fast and we were finished much faster than expected. Thank you.
July 4, 2026
Unprompted review
Reply from Vodafone UK - Hull
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Caitlin B has been very help and…
Caitlin B has been very help and explained every thing very well very pleasant .
July 2, 2026
Unprompted review
Reply from Vodafone UK - Hull
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Vodafone Hull
Vodafone Hull, St Stephen’s shopping centre.
Caitlin P was brilliant great customer service was seen to straight away listened to exactly what I wanted and was really professional very kind and understanding of my babies I had with me. Got the iPhone 17 pro max and very happy. Thank you so much she is a credit to your company.
July 1, 2026
Unprompted review
Reply from Vodafone UK - Hull
Hey Paige,
Thanks for the lovely review and fantastic support for Caitlin.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Thanks Caitlin
Caitlin P was really approachable and friendly and helped with upgrading my phone. She explained every part of the process and the next steps. I always try to do it in person instead of online and it really helps when you have staff in the store who genuinely want to help. Thanks Caitlin.
July 1, 2026
Unprompted review
Reply from Vodafone UK - Hull
"Hey Craig,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
Was very kind and very helpful with everything
Was very kind and very helpful with everything that was needed
July 1, 2026
Unprompted review
Reply from Vodafone UK - Hull
Hey Ben,
Thanks for the lovely review.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Hull
Hey Amy,
Thanks for the lovely review and fantastic support for Jack.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Hull
Hey Gerald,
Thanks for the lovely review and fantastic support for Honya. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Honya was very helpful sorting me a…
Honya was very helpful sorting me a good deal with a phone and tablet
June 30, 2026
Unprompted review
Reply from Vodafone UK - Hull
Hey Robert,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Honya was helpful transferring all my…
Honya was helpful transferring all my data
June 29, 2026
Unprompted review
Reply from Vodafone UK - Hull
Hey Paul,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Was having serious problems with my…
Was having serious problems with my phone. Shane had it sorted in just a couple of minutes. Should have come in sooner!
June 29, 2026
Unprompted review
Reply from Vodafone UK - Hull
Hey Connor,
Thanks for the lovely review and fantastic support for Shane.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Shane was very helpful with new phone
Shane was very helpful with new phone. Thank you
June 26, 2026
Unprompted review
Reply from Vodafone UK - Hull
Hey Loana,
Thanks for the lovely review and fantastic support for Shane. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Dylan was good a communicating and…
Dylan was good at communicating and found me the best deal available, saving me money.
June 28, 2026
Unprompted review
Reply from Vodafone UK - Hull
Hey Adrian,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service from Dylan
Great service from Dylan, Thanks for sorting my sons phone out
June 28, 2026
Unprompted review
Reply from Vodafone UK - Hull
Hey Lisa,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jack was extremely helpful today
Jack was extremely helpful today. Advised me of my options.
Excellent service
June 26, 2026
Unprompted review
Reply from Vodafone UK - Hull
Hey Rachel,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Jack.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Caitlin B was very knowledgeable and…
Caitlin B was very knowledgeable and patient with us very friendly helpful made it a stress free experience
June 25, 2026
Unprompted review
Reply from Vodafone UK - Hull
Hey Andy,
Thanks for the lovely review and fantastic support for Caitlin.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
I visited the store to get a new…
I visited the store to get a new contract, Nicole was very welcoming and assisted to all my questions and I was very happy with the service will be recommending to friends and family.
June 21, 2026
Unprompted review
Reply from Vodafone UK - Hull
Hey Shaunie,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Nicole.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service at Vodafone
I was served by Caitlin B at the Vodafone store in St Stephen's in Hull.
The whole experience was great! Very smooth process, even though I was doing a return and upgrade. She was very friendly and professional, and clear with what I had to pay. First class service!
June 24, 2026
Unprompted review
Reply from Vodafone UK - Hull
Hey David,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
I was lucky enough to have Francesco
I was lucky enough to have Francesco, from the Hull call centre, pick up my call, he went above and beyond and gave the whole call a personal experience.
His attention to detail was second to none and he went the extra mile to provide the ultimate customer satisfaction experience!
Francesco has restored my faith in multi million pound companies such as Vodafone and I only wish I could speak to him every time I needed to speak to anyone:
5 stars from me
June 22, 2026
Unprompted review
Reply from Vodafone UK - Hull
Hey Phil,
Thanks for the lovely review and fantastic support for Francesco.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Shane and Benice from Vodafone was…
Shane and Benice from Vodafone was amazing, very welcoming and great customer service
. Helped with getting new contract sorted
Very good experience . Definately would recommend
June 17, 2026
Unprompted review
Reply from Vodafone UK - Hull
Hey Ann,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Caitlin P looked after us so well at…
Caitlin P looked after us so well at Hull St Stephens on Sunday 7th June. She was very knowledgeable, friendly and so helpful.
Could not fault the experience we had. We have been using Vodafone for many many years and will continue to do so.
June 7, 2026
Unprompted review
Reply from Vodafone UK - Hull
Hey Marie,
Thanks for the lovely review and fantastic support for Caitlin.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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