Drew at the Vodafone store in Kettering was an absolute God send. We were turned away from 02 on Bank Holiday Monday because “it was too close to closing time” and I desperately needed a new phone a... See more
Company replied
19/21 Gold Street, NN16 8JA Kettering, GB
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Drew at the Vodafone store in Kettering was an absolute God send. We were turned away from 02 on Bank Holiday Monday because “it was too close to closing time” and I desperately needed a new phone a... See more
Company replied
Drew is always proactive in his approach to all customers, friendly and ALWAYS polite with his smile and can do attitude. Approachable and will go to any lengths to allow customers to leave with a br... See more
Company replied
Most remarkable each and every time. Mr. Drew has been exceptionally professional, friendly, utterly polite and friendly each time we meet. I cant be thankful enough each and every time He is sortin... See more
Company replied
Drew has been very helpful today getting a new device sorted for me. He always treats us like we are his best friends and it makes us feel very comfortable and able to express concerns we might have
Company replied
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19/21 Gold Street, NN16 8JA, Kettering, United Kingdom
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Saniya was processional, though and nice. Helped me saved money on contracts

Reply from Vodafone UK - Kettering

Reply from Vodafone UK - Kettering
Drew at the Vodafone store in Kettering was an absolute God send. We were turned away from 02 on Bank Holiday Monday because “it was too close to closing time” and I desperately needed a new phone after water damage on my old one. I had been with 02 for 3 years so was shocked.
Drew welcomed us in straight away citing the longer opening hours and got to work immediately matching me with my needs. He explained everything thoroughly and was so friendly and funny. I live in Corby but came back to the Kettering office just to deal with Drew again to sort the PAC number change a few days later. It’s clear he knows his stuff - he is very fast, efficient and confident.
Thank you for everything and easing my mind. If all mobile sales agents were as good I’d upgrade more often instead of dreading the day!

Reply from Vodafone UK - Kettering
Saniya was really helpful explaining everything in detail.She was smiling and very cheerful

Reply from Vodafone UK - Kettering
Drew was absolutely amazing. Talked me through what I needed to know and advised me well.
Will certainly be returning to him in future for my upgrades as opposed to years of doing it over the phone.

Reply from Vodafone UK - Kettering
Cheers drew, needed to sort my account out and he did wonders! 10/10

Reply from Vodafone UK - Kettering
Drew really helped me with my upgrade

Reply from Vodafone UK - Kettering
Always deal with Drew if possible. 5 star service as always

Reply from Vodafone UK - Kettering
Drew is the best member of staff in this branch!! Exceptional knowledge and customer service

Reply from Vodafone UK - Kettering
Drew has been very helpful today getting a new device sorted for me. He always treats us like we are his best friends and it makes us feel very comfortable and able to express concerns we might have

Reply from Vodafone UK - Kettering
Drew helped me when nobody else could. He gave me a solution to a big problem and I appreciate that. Thanks Drew!

Reply from Vodafone UK - Kettering
Drew’s the best and has saved me money on my new contract

Reply from Vodafone UK - Kettering
Drew has helped me out so much his the best, never let him go he knows his jog well

Reply from Vodafone UK - Kettering
We experienced excellent customer service by Rupali. She is friendly and approachable and have always been helpful to find the exact product that we were looking for.

Reply from Vodafone UK - Kettering
Saniya this lady was very helpful and great help thank you

Reply from Vodafone UK - Kettering
Saniya is the best and m asset to the company. Brilliant

Reply from Vodafone UK - Kettering
Drew has been amazing and has managed to get me and my mum into Vodafone’s network, his a massive credit to this store he needs a pay rise

Reply from Vodafone UK - Kettering
Very helpful gentleman when bysy

Reply from Vodafone UK - Kettering
Drew has been amazing today and got me a great saving on my new sim

Reply from Vodafone UK - Kettering
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