Vodafone UK - Lichfield Reviews 

541
TrustScore 5 out of 5

5.0

14 Bakers Lane, WS13 6NF Lichfield, GB


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Rated 5 out of 5 stars

Liam was polite, patient, helpful and good-humoured throughout. He was knowledgeable about products and made the process of upgrading to a new phone while still be in contract easy and seamless. We ma... See more

Company replied

Rated 5 out of 5 stars

Excellent service, very friendly staff. Spoke to Liam, the Manager who showed me various new phones & plans that suited my usage. Traded in my old phone which gave me an extra discount 👍 kept my exis... See more

Company replied

Rated 4 out of 5 stars

I visited Vodafone Lichfield to upgrade my daughter’s phone. The staff were really friendly, helpful and knowledgeable which helped when deciding which device and plan to choose.

Company replied

Rated 5 out of 5 stars

Thank you to jayden for all his help yesterday in sorting my new phone contracts and broadband. I have been putting it off for so long but his assistance and professionalism made it seem so effortless... See more

Company replied


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  • 14 Bakers Lane, WS13 6NF, Lichfield, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

541 reviews

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5.0

All reviews

(541)

41,513 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy going

Easy going
Got my bill reduced
Very friendly

December 22, 2025
Unprompted review
Vodafone UK - Lichfield logo

Reply from Vodafone UK - Lichfield

Hey Toni,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

We got served by Will and he was very…

We got served by Will and he was very friendly and welcoming. He helped us to get the best deals we were able to and explained everything very simply. Made the process very simple

December 20, 2025
Unprompted review
Vodafone UK - Lichfield logo

Reply from Vodafone UK - Lichfield

Hey Luke,

Thanks for the lovely review and fantastic support for Will.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very good service

Very helpful retail assistant Will did me a great deal very polite would highly recommend

December 20, 2025
Unprompted review
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Reply from Vodafone UK - Lichfield

Hey Tammy,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jayden always provides great service…

Jayden always provides great service for me, I always come back to the shop just for him.

December 19, 2025
Unprompted review
Vodafone UK - Lichfield logo

Reply from Vodafone UK - Lichfield

Hey there,

Thanks for the lovely review and fantastic support for Jayden.
 
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Service was amazing

Service was amazing, Jayden helped me out massively. He also helped when it came to speaking to customer service.

December 19, 2025
Unprompted review
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Reply from Vodafone UK - Lichfield

Hey Maria,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great friendly staff

Great friendly staff. Very helpful and thorough. Needed an upgrade for my son. Liam helped me find the best deal and explored every possible option. Also he checked to see if he could save me money on my phone. Great service.

December 17, 2025
Unprompted review
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Reply from Vodafone UK - Lichfield

Hey Chris,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Liam was so helpful and patient

Liam was so helpful and patient. 5 stars for this gentleman.

December 17, 2025
Unprompted review
Vodafone UK - Lichfield logo

Reply from Vodafone UK - Lichfield

Hey there,

Thanks for the lovely review and fantastic support for Liam.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amrik was absolutely amazing

Amrik was absolutely amazing, service was really good and helped me out massively.

December 15, 2025
Unprompted review
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Reply from Vodafone UK - Lichfield

Hey Lesley,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Will was very helpful gave me a great…

Will was very helpful gave me a great deal.

December 13, 2025
Unprompted review
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Reply from Vodafone UK - Lichfield

Hey Gareth,
 
Thanks for the lovely review and fantastic support for Will.
 
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good service from Will

December 13, 2025
Unprompted review
Vodafone UK - Lichfield logo

Reply from Vodafone UK - Lichfield

Hey Kim,
 
Thanks for the lovely review and fantastic support for Will.
 
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

Great service, knowledgable and helpful team member. Keen to ensure we were on the best deal - saved us a fiver a month! Thanks Will!

December 12, 2025
Unprompted review
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Reply from Vodafone UK - Lichfield

Hey Roche,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Liam was really helpful and made it all…

Liam was really helpful and made it all easy and understandable. Wouldn't go anywhere else

December 11, 2025
Unprompted review
Vodafone UK - Lichfield logo

Reply from Vodafone UK - Lichfield

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Liam was my retail advisor today he was…

Liam was my retail advisor today he was really helpful and explained all the changes on my account and made my account work for me made changing from another provider easy !
Highly recommended !!!!!!

December 11, 2025
Unprompted review
Vodafone UK - Lichfield logo

Reply from Vodafone UK - Lichfield

Hey Emma,

Thanks for the lovely review and fantastic support for Liam.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service from Jayden…

Great customer service from Jayden Amrik and Emma no pressure selling
understood my needs and requirements will defo go back and recommend friends and family to shop at Lichfield Vodafone

December 10, 2025
Unprompted review
Vodafone UK - Lichfield logo

Reply from Vodafone UK - Lichfield

Hey Joy,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jayden was Very helpful and gave great advice

Very helpful

December 10, 2025
Unprompted review
Vodafone UK - Lichfield logo

Reply from Vodafone UK - Lichfield

Hey Philip,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Jayden.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jayden was a great help

Jayden was a great help, good service and gave great advice. Amrik the Manager was very helpful also.

December 10, 2025
Unprompted review
Vodafone UK - Lichfield logo

Reply from Vodafone UK - Lichfield

Hey Dorothee,

Thanks for the lovely review and fantastic support for Jayden.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jayden was very helpful

Jayden was very helpful, great service and good advice. Will definitely come back in.

December 9, 2025
Unprompted review
Vodafone UK - Lichfield logo

Reply from Vodafone UK - Lichfield

Hey Dianne,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Jayden.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful

Very helpful, give Will a payrise he was wonderful.

I've travelled specifically to this shop over the years from Walsall and couldn't fault the service! 10/10

December 8, 2025
Unprompted review
Vodafone UK - Lichfield logo

Reply from Vodafone UK - Lichfield

Hey Kirstie,

I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for Will.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very friendly knowledgeable and…

Very friendly knowledgeable and helpful. Very accommodating. Great service.

December 8, 2025
Unprompted review
Vodafone UK - Lichfield logo

Reply from Vodafone UK - Lichfield

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Actually managed to get me an upgrade…

Actually managed to get me an upgrade deal sorted as well as being able to change the air time plan on my current phone

December 6, 2025
Unprompted review
Vodafone UK - Lichfield logo

Reply from Vodafone UK - Lichfield

Hey Jason,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

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