Liam was polite, patient, helpful and good-humoured throughout. He was knowledgeable about products and made the process of upgrading to a new phone while still be in contract easy and seamless. We ma... See more
Company replied
14 Bakers Lane, WS13 6NF Lichfield, GB
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Liam was polite, patient, helpful and good-humoured throughout. He was knowledgeable about products and made the process of upgrading to a new phone while still be in contract easy and seamless. We ma... See more
Company replied
Excellent service, very friendly staff. Spoke to Liam, the Manager who showed me various new phones & plans that suited my usage. Traded in my old phone which gave me an extra discount 👍 kept my exis... See more
Company replied
I visited Vodafone Lichfield to upgrade my daughter’s phone. The staff were really friendly, helpful and knowledgeable which helped when deciding which device and plan to choose.
Company replied
We went into upgrade our current plans. Willem was magnificent and worked out the best plans. An asset to this store and Vodafone
Company replied
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14 Bakers Lane, WS13 6NF, Lichfield, United Kingdom
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Will was very helpful and explained everything to me. Very pleased thank you

Reply from Vodafone UK - Lichfield
Great service and efficient staff member
Thank you

Reply from Vodafone UK - Lichfield
Will excellent service 10/10 very helpful 👍

Reply from Vodafone UK - Lichfield
Very helpful and knowledgeable, easy and quick service. Most helpful staff!!

Reply from Vodafone UK - Lichfield
Excellent thank you for your service jayden

Reply from Vodafone UK - Lichfield
Liam was brilliant, helped me get my bill down and saved on my internet!

Reply from Vodafone UK - Lichfield
Will was excellent and solved my issue. Very pleased, 10/10

Reply from Vodafone UK - Lichfield
My experience was excellent, Jayden was a massive help.

Reply from Vodafone UK - Lichfield
I have been in the Vodofone in Lichfield.I needed help to stop loads of ads popping up.Amrik and Jayden couldn't have been more helpful.They both kept trying and were very patient.Eventually they sorted it for.I have to say I give a 10/10 for customer service.

Reply from Vodafone UK - Lichfield

Reply from Vodafone UK - Lichfield
jayden was very helpfull and very patient very good service

Reply from Vodafone UK - Lichfield
Liam was very friendly and quick service
Excellent customer service

Reply from Vodafone UK - Lichfield

Reply from Vodafone UK - Lichfield
Will has very helpfulwith my account query and providing help on sorting a new phone.

Reply from Vodafone UK - Lichfield
Liam was such a help to us today. We were confused about our options but he was extremely informative and understood vodafone products and deals inside out, for that reason we have renewed our contracts with unwavering confidence. Many Thanks Liam.

Reply from Vodafone UK - Lichfield
Jayden was very helpful, polite and professional

Reply from Vodafone UK - Lichfield

Reply from Vodafone UK - Lichfield
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