Liam was polite, patient, helpful and good-humoured throughout. He was knowledgeable about products and made the process of upgrading to a new phone while still be in contract easy and seamless. We ma... See more
Company replied
14 Bakers Lane, WS13 6NF Lichfield, GB
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Liam was polite, patient, helpful and good-humoured throughout. He was knowledgeable about products and made the process of upgrading to a new phone while still be in contract easy and seamless. We ma... See more
Company replied
Excellent service, very friendly staff. Spoke to Liam, the Manager who showed me various new phones & plans that suited my usage. Traded in my old phone which gave me an extra discount 👍 kept my exis... See more
Company replied
I visited Vodafone Lichfield to upgrade my daughter’s phone. The staff were really friendly, helpful and knowledgeable which helped when deciding which device and plan to choose.
Company replied
We went into upgrade our current plans. Willem was magnificent and worked out the best plans. An asset to this store and Vodafone
Company replied
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14 Bakers Lane, WS13 6NF, Lichfield, United Kingdom
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Great upgrade in the Lichfield branch with Will… made the process easy and great deal
Highly recommend!

Reply from Vodafone UK - Lichfield

Reply from Vodafone UK - Lichfield
Liam was really helpful, got a great deal and had great customer service!

Reply from Vodafone UK - Lichfield
Liam has been great in sorting out my payment problem which took quite a while. He has kept in touch to keep me updated - well beyond what I expected. I am very pleased to have such service locally

Reply from Vodafone UK - Lichfield
Very helpful and informative. Great service very helpful and informed, ran though everything and helped us upgrade to the latest iPhone

Reply from Vodafone UK - Lichfield
Excellent service from Will. Pleasure to do business with him.

Reply from Vodafone UK - Lichfield
Will explained every thing very easily to understand

Reply from Vodafone UK - Lichfield
Liam was very helpful and knowledgeable
Thank you for my new phone

Reply from Vodafone UK - Lichfield
Just called in to Vodaphone on the off chance they could help me and as usual the service was excellent.Liam was very friendly and helpful

Reply from Vodafone UK - Lichfield
Will was very helpful and explained everything to you

Reply from Vodafone UK - Lichfield

Reply from Vodafone UK - Lichfield
Liam was fantastic with doing my transfer, excellent service

Reply from Vodafone UK - Lichfield
Quick comprehensive, great information and customer service.
Clear throughout with what i wanted

Reply from Vodafone UK - Lichfield
Jayden was really helpful, he was able to solve all my problems and was a massive help

Reply from Vodafone UK - Lichfield

Reply from Vodafone UK - Lichfield
Liam was brilliant, excellent service for my upgrade and transfer

Reply from Vodafone UK - Lichfield
I visited Vodafone Lichfield to upgrade my daughter’s phone. The staff were really friendly, helpful and knowledgeable which helped when deciding which device and plan to choose.

Reply from Vodafone UK - Lichfield
Liam was very knowledgable on the Vodafone products. He showed an interest in what was best for our requirements and his overall customer care was second to none.

Reply from Vodafone UK - Lichfield
Amazing help from the team in Lichfield. Liam helped us out on the spot with moving our numbers over and setting us up with new plans and new broadband. Answered all of our questions as well. We couldn’t have been happier with the service we received today.

Reply from Vodafone UK - Lichfield
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