Liam was polite, patient, helpful and good-humoured throughout. He was knowledgeable about products and made the process of upgrading to a new phone while still be in contract easy and seamless. We ma... See more
Company replied
14 Bakers Lane, WS13 6NF Lichfield, GB
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Liam was polite, patient, helpful and good-humoured throughout. He was knowledgeable about products and made the process of upgrading to a new phone while still be in contract easy and seamless. We ma... See more
Company replied
Excellent service, very friendly staff. Spoke to Liam, the Manager who showed me various new phones & plans that suited my usage. Traded in my old phone which gave me an extra discount 👍 kept my exis... See more
Company replied
I visited Vodafone Lichfield to upgrade my daughter’s phone. The staff were really friendly, helpful and knowledgeable which helped when deciding which device and plan to choose.
Company replied
We went into upgrade our current plans. Willem was magnificent and worked out the best plans. An asset to this store and Vodafone
Company replied
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14 Bakers Lane, WS13 6NF, Lichfield, United Kingdom
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Reply from Vodafone UK - Lichfield
Liam was great. Really helpful and spoke through everything to ensure we were getting the best deal

Reply from Vodafone UK - Lichfield
Jayden provided me with great service. Very helpful and efficient.

Reply from Vodafone UK - Lichfield
Jayden was a tremendous help and his customer service was great. In lichfield store

Reply from Vodafone UK - Lichfield

Reply from Vodafone UK - Lichfield
Liam helped guide me through the whole process of upgrading my phone and how the trade in process works and price cuts. Brought my new phone and plan there and then. Great service!

Reply from Vodafone UK - Lichfield

Reply from Vodafone UK - Lichfield
Liam was kind, courteous and made myself feel at ease.
Broadband has been ordered
Excellent service thankyou Liam.

Reply from Vodafone UK - Lichfield
Explained everything that I needed to know

Reply from Vodafone UK - Lichfield
Jayden was very helpful and friendly. Best service in Lichfield

Reply from Vodafone UK - Lichfield
Upgrading phone was easy straightforward nice and friendly staff

Reply from Vodafone UK - Lichfield
Came in for information on going abroad ,explained all my options and sort my spend limit out, felt very happy at end of visit

Reply from Vodafone UK - Lichfield
Will was so helpful in store today and provided me many great options to suit my preferences of updating my phone. He was very patient and explained everything carefully so that I understood. Thank you!

Reply from Vodafone UK - Lichfield
Will who served us was very friendly, patient and knowledgeable.

Reply from Vodafone UK - Lichfield
Absolutely wonderful service by Emma who helped me choose my upgraded phone and explained everything clearly

Reply from Vodafone UK - Lichfield
Jayden provided great service, and the manager amrik was very polite and helpful

Reply from Vodafone UK - Lichfield

Reply from Vodafone UK - Lichfield
Emma was amazing. Lost my phone and was worried what I had to do. Made simple, walked out with replacement sim. Thanks Emma

Reply from Vodafone UK - Lichfield
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