Liam was polite, patient, helpful and good-humoured throughout. He was knowledgeable about products and made the process of upgrading to a new phone while still be in contract easy and seamless. We ma... See more
Company replied
14 Bakers Lane, WS13 6NF Lichfield, GB
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Liam was polite, patient, helpful and good-humoured throughout. He was knowledgeable about products and made the process of upgrading to a new phone while still be in contract easy and seamless. We ma... See more
Company replied
Excellent service, very friendly staff. Spoke to Liam, the Manager who showed me various new phones & plans that suited my usage. Traded in my old phone which gave me an extra discount 👍 kept my exis... See more
Company replied
I visited Vodafone Lichfield to upgrade my daughter’s phone. The staff were really friendly, helpful and knowledgeable which helped when deciding which device and plan to choose.
Company replied
We went into upgrade our current plans. Willem was magnificent and worked out the best plans. An asset to this store and Vodafone
Company replied
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14 Bakers Lane, WS13 6NF, Lichfield, United Kingdom
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Liam was really helpful and accommodating. He went above and beyond to make me feel comfortable.
He was very knowledgeable and helped me to get the best deal for my phone needs.

Reply from Vodafone UK - Lichfield
Team were extremely helpful in assisting me with my phone upgrade.

Reply from Vodafone UK - Lichfield
Liam answered every question I asked with clarity. I feel totally confident with the wonderful service and patience he gave

Reply from Vodafone UK - Lichfield

Reply from Vodafone UK - Lichfield

Reply from Vodafone UK - Lichfield
Liam was very knowledgeable and helpful to find us the best deals to suit us. Great customer service

Reply from Vodafone UK - Lichfield
Liam was very helpful & friendly helping pick out my new phone and the best deal that works well for me! Definitely recommend & very happy with my new phone!

Reply from Vodafone UK - Lichfield
Great experience very professional Jayden was very good customer service would highly recommend

Reply from Vodafone UK - Lichfield
Liam was fantastic, ordered phone to store and completed transfer of all my data seamlessly. Thank you Liam

Reply from Vodafone UK - Lichfield
Service was excellent way better than sky who we have just left

Reply from Vodafone UK - Lichfield
Emma was great and saved me time and money

Reply from Vodafone UK - Lichfield
Advisor was very helpful & knowledgable, will definitely visit again in the future

Reply from Vodafone UK - Lichfield
Great service by William And Jayden, help us out and did a great package for me and my mum.

Reply from Vodafone UK - Lichfield
Quickly dealt with

Reply from Vodafone UK - Lichfield
Jayden was very helpful, he was able to transfer the data across efficiently. Would definitely come back and will 100% recommend

Reply from Vodafone UK - Lichfield
Liam very helpful and professional

Reply from Vodafone UK - Lichfield
Very helpful and informative with my questions

Reply from Vodafone UK - Lichfield
Very pleasant young man Will served us, saved us some money and did not talk down to us as elderly customers. We therefore chose to renew with Vodaphone rather than look elsewhere.

Reply from Vodafone UK - Lichfield
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