Liam was polite, patient, helpful and good-humoured throughout. He was knowledgeable about products and made the process of upgrading to a new phone while still be in contract easy and seamless. We ma... See more
Company replied
14 Bakers Lane, WS13 6NF Lichfield, GB
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Liam was polite, patient, helpful and good-humoured throughout. He was knowledgeable about products and made the process of upgrading to a new phone while still be in contract easy and seamless. We ma... See more
Company replied
Excellent service, very friendly staff. Spoke to Liam, the Manager who showed me various new phones & plans that suited my usage. Traded in my old phone which gave me an extra discount 👍 kept my exis... See more
Company replied
We went into upgrade our current plans. Willem was magnificent and worked out the best plans. An asset to this store and Vodafone
Company replied
I visited Vodafone Lichfield to upgrade my daughter’s phone. The staff were really friendly, helpful and knowledgeable which helped when deciding which device and plan to choose.
Company replied
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14 Bakers Lane, WS13 6NF, Lichfield, United Kingdom
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Liam was brilliant. Did my transfer in quick time. Great service

Reply from Vodafone UK - Lichfield
Will at Lichfield shop was super helpful and sorted my new phone for me and also helped reduce the cost of my mum’s plan :)

Reply from Vodafone UK - Lichfield
Will in Lichfield store was amazing. Great service and super friendly. Got us the best deals possible and was super patient with us and answered all our questions. Thank you so much Will, it was also nice to have a fellow Yorkshire person to speak to

Reply from Vodafone UK - Lichfield
Very competent and pleasant young man, Will

Reply from Vodafone UK - Lichfield
We were attended to by Willem.. very pleasant and efficient. Very knowledgeable too.
He went the extra mile to save us money.
He deserves a pay rise... lol.

Reply from Vodafone UK - Lichfield
Amazing service. Came into the branch and was welcomed straight away. Will managed to give me loads of information about my account and I left the branch saving over £40 on my account. Thank you so much. Totally recommend.

Reply from Vodafone UK - Lichfield
Excellent service from will
Understanding of my limited knowledge and very helpful
Also saved me some money

Reply from Vodafone UK - Lichfield
Great help in the store like always with information we wanted. Thanks will

Reply from Vodafone UK - Lichfield
Will was extremely helpful and knowledgeable and sorted out our request.

Reply from Vodafone UK - Lichfield
Liam was outstanding. Carefully assessing my needs with a very clear and comprehensive solution. You should be immensely proud to have him representing you.

Reply from Vodafone UK - Lichfield
Will was extremely helpful and very patient, thank you 🤩

Reply from Vodafone UK - Lichfield
Will looked through deals and made it all fit what I wanted in terms of length of contract and such. Also made it cost -0.33p which tipped the balance.

Reply from Vodafone UK - Lichfield
Liam was very helpful and knowledgeable and quickly dealt with my request in a professional manner.

Reply from Vodafone UK - Lichfield
Excellent service from Liam, no issues at all, would highly recommend

Reply from Vodafone UK - Lichfield
Emma was friendly and knowledgeable about the ins and outs of the various plans on offer. I found just what I was looking for and I am happy with the deal I received.

Reply from Vodafone UK - Lichfield

Reply from Vodafone UK - Lichfield
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