Saif was extremely helpful, he knows his stuff and sorted me out with what I needed. On top of the Internet contract I took out, I am now looking to take out an additional phone contract due to his ex... See more
Company replied
Location
Switch location101- 103 High Road,, Balham, SW12 9AP London, GB
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See what reviewers are saying
⭐⭐⭐⭐⭐ Alex Voda went above and beyond to help me. She was professional, patient, and incredibly supportive throughout the whole process. She took the time to answer all of my questions, explained eve... See more
Company replied
I went into Vodafone Balham today looking for a new phone. I sat down with Saif who was absolutely amazing!! He was so so helpful even sorted me out with new broadband:)
Company replied
Highly recommend this branch - came away with two better phone contracts and 5G broadband. Saif could not have been more helpful and thorough, he gave us plenty of options and wasn't pushy at all. Mov... See more
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Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - London Balham High Road
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
101- 103 High Road,, Balham, SW12 9AP, London, United Kingdom
4.6
Excellent
29 reviews
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Saif was extremely helpful!
Saif was extremely helpful, he knows his stuff and sorted me out with what I needed. On top of the Internet contract I took out, I am now looking to take out an additional phone contract due to his expertise. Thank you Saif, see you soon.
July 30, 2026
Unprompted review
Reply from Vodafone UK - London Balham High Road
Hey Christiaan,
Thanks for the lovely review and fantastic support for Saif.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I was very happy with my experience at…
I was very happy with my experience at Vodafone. Saif was very helpful and friendly.
July 28, 2026
Unprompted review
Reply from Vodafone UK - London Balham High Road
Hey Juno,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Saif.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I went into Vodafone Balham today…
I went into Vodafone Balham today looking for a new phone. I sat down with Saif who was absolutely amazing!! He was so so helpful even sorted me out with new broadband:)
July 19, 2026
Unprompted review
Reply from Vodafone UK - London Balham High Road
Hey Hannah,
Thanks for the lovely review and fantastic support for Saif.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I renewed my two contracts and I was…
I renewed my two contracts and I was happy with prices. Saif was extremely helpful, friendly and attentive. Thank you!
July 18, 2026
Unprompted review
Reply from Vodafone UK - London Balham High Road
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
Alex Voda went above and beyond to help me. She was professional, patient, and incredibly supportive throughout the whole process. She took the time to answer all of my questions, explained everything clearly, and genuinely cared about making sure I had the best outcome. Her dedication, attention to detail, and willingness to go the extra mile made a huge difference. I really appreciate all of her hard work and would highly recommend Alex to anyone looking for outstanding service. Thank you, Alex!
July 4, 2026
Unprompted review
Reply from Vodafone UK - London Balham High Road
Hey Beeni,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Highly recommend this branch
Highly recommend this branch - came away with two better phone contracts and 5G broadband. Saif could not have been more helpful and thorough, he gave us plenty of options and wasn't pushy at all. Moving home is so stressful and he really helped take the hassle out of getting WiFi set up.
June 13, 2026
Unprompted review
Reply from Vodafone UK - London Balham High Road
Hey Rachel,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Saif was absolutely brilliant and an…
Saif was absolutely brilliant and an amazing sales man. We left very satisfied and will surely come back. Thank you Saif, you made it so easy for us.
June 13, 2026
Unprompted review
Reply from Vodafone UK - London Balham High Road
Hey Nunna,
Thanks for the lovely review and fantastic support for Saif.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very pleased with service
Very pleased with service. Very helpful and thorough
June 3, 2026
Unprompted review
Reply from Vodafone UK - London Balham High Road
Hey Jennnifer,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Rianne from Balham was a friendly and…
Rianne from Balham was a friendly and supportive lady that really made a difference to my day. My phone was stolen and I was struggling with the E-sim. She made such a positive impact to my day, listened to me complain and was empathetic. A true star in the making and an asset to your business.
May 30, 2026
Unprompted review
Reply from Vodafone UK - London Balham High Road
Hey Michelle,
Thanks for the lovely review and fantastic support for Rianne.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Rude and unhelpful
Across three separate visits to the store I was “helped” by the same two rude and unhelpful men. I needed a phone upgrade and they were unable to complete the request due to an “unknown error” on the computer system on two separate occasions. They made me feel like I was an inconvenience for even being in the store and when I finally came to collect my phone in store after having to complete the whole process myself at home on a broken phone, I was met with rudeness again. I will not be using this store ever again.
May 14, 2026
Unprompted review
Reply from Vodafone UK - London Balham High Road
Hey Anna, t’s especially disappointing to hear that you felt like an inconvenience and were met with rudeness throughout the process, even at the point of collection. That’s not acceptable, and we take feedback like this very seriously.
While we can’t access store systems here, we’d really like to have this looked into and ensure your feedback is passed on for review. If you’re open to it, please send us a private message with the store location and any further details, and we’ll make sure this is raised with the relevant team.
Please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Josh and Albert were very friendly and…
Josh and Albert were very friendly and helpful would recommend when someone needs advice
April 8, 2026
Unprompted review
Reply from Vodafone UK - London Balham High Road
Hey Thomas,
Thanks for the lovely review and fantastic support for Josh.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Absolutely amazing experience
Absolutely amazing experience, the staff were extremely helpful and kind. Especially Josh and Albert. Couldn’t ask for better customer service.
April 7, 2026
Unprompted review
Reply from Vodafone UK - London Balham High Road
Hey Dardan,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Saw the reviews about Albert and Josh…
Saw the reviews about Albert and Josh and thought, this sounds too good.
Still drove past my local Vodafone to the Balham store to test it myself.
Now I get it.
Walked in for a new phone and contract.
Walked out wondering why every shop is not run like this.
Josh broke down the contract step by step. No confusion. No hidden bits.
Albert kept the energy up and made sure I did not feel rushed or pushed.
At one point:
• I forgot there was a store closer to me
• I stopped checking prices online
• I trusted two strangers with my monthly payments
What you get:
• Clear explanation of every cost
• A deal based on your actual usage
• No pressure, no awkward upsell
Went out of my way to come here.
Got my contract sorted.
Got a new phone.
Left knowing I made the right choice.
Worth the extra drive.
Ask for Albert and Josh.
April 3, 2026
Unprompted review
Reply from Vodafone UK - London Balham High Road
Hey Sabih,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Albert and Josh.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Josh and Albert didn’t just serve me..
Josh and Albert didn’t just serve me, they changed my perception on service.
I came in thinking, yeah, just need a new phone… next thing I know, Josh’s explaining deals like he’s revealing the meaning of life, and Albert’s nodding like some wise monk who’s seen things. At one point I genuinely forgot I even owned a phone. Who am I? What is Vodaphone? Why do I suddenly feel… like I can bench 120KG for 3 reps at the gym.
This isn’t a shop. It’s a journey. A place where SIM cards are secondary and customer service is built into their blood.
I didn’t leave with just a phone.
I left with clarity.
I left with purpose.
I left with a contract AND emotional growth as a human being.
100% would recommend if you’re ready to upgrade not just your phone… but you’re whole life in general
April 7, 2026
Unprompted review
Reply from Vodafone UK - London Balham High Road
Hey Maciej,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great experience with Rianne and very…
Great experience with Rianne and very easy
March 14, 2026
Unprompted review
Reply from Vodafone UK - London Balham High Road
Hey Ella,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Friendly staff
Friendly staff, great experience.
Happy with the help I got from Edwin today!
March 7, 2026
Unprompted review
Reply from Vodafone UK - London Balham High Road
Hey Claudiu,
Thanks for the lovely review and fantastic support for Edwin.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Visited the Balham store today to add…
Visited the Balham store today to add an eSIM to my new phone. Had an excellent experience with specialist Rianne. She processed the change and guided me through the E2E process for activation and use. Rianne was extremely professional, patient. Highly recommend. Thank you!!!
February 28, 2026
Unprompted review
Reply from Vodafone UK - London Balham High Road
Hey there,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Amazing service
I had a really positive experience with the customer service team. Albert and Arouge were both extremely professional, friendly, and efficient in handling my query. They listened carefully, explained everything clearly, and ensured the issue was fully resolved without any hassle. It’s refreshing to receive such attentive and supportive service. Thank you both for making the process smooth and stress-free. Highly recommended!
February 24, 2026
Unprompted review
Reply from Vodafone UK - London Balham High Road
Hey Flavia ,
Thanks for the lovely review and fantastic support for Albert and Arouge.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Lovely staff
January 19, 2026
Unprompted review
Reply from Vodafone UK - London Balham High Road
Hey Valencia,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - London Balham High Road
Hey George,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
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