Jahid was extremely helpful and addressed everything to me and helped me understand everything about my new contract for iPhone 17 pro and my brand new iPad Air to which I am over the moon with... See more
Company replied
423 Brixton Road, SW9 8HE Brixton, GB
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Jahid was extremely helpful and addressed everything to me and helped me understand everything about my new contract for iPhone 17 pro and my brand new iPad Air to which I am over the moon with... See more
Company replied
Christina & Hana, we're very helpful and they even stayed later to ensure our issue was sorted. I will definitely recommend this store to my family and friends.
Company replied
Mikela was very very helpful getting my samsung galaxy S26 ultra, she went above and beyond to get the best deal, she is a credit to Vodafone. I caused her plenty of work to sort out a new contract an... See more
Company replied
My experience form staff weas excellent. She was patient kind a d understanding.. as a pensioner. She explained and simplify information so that I understood clearly. I'm felt sure she sold me the... See more
Company replied
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423 Brixton Road, SW9 8HE, Brixton, United Kingdom
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Thanks to KARINA, very helpful, quickly sorted out the update for my two accounts contract in no time . Thanks for the advice to check out the voda broadband deal.

Reply from Vodafone UK - London Brixton
Great service today from the team in today. I had the opportunity to be served by Ruben and Gui who both were professional and very accommodating. My needs were listened to and met and the vibe in store is very refreshing.

Reply from Vodafone UK - London Brixton
Great service by Ismail thank you

Reply from Vodafone UK - London Brixton
Great attention, make me confident to apply for a plan, ease explanation and care about customer

Reply from Vodafone UK - London Brixton
Good attitude of employees and superior quality. Was attended by Joseph

Reply from Vodafone UK - London Brixton
I needed a new phone so went into Vodafone in Brixton, usually I find phone upgrades/ contracts etc a bit of a faf but this was such a brilliant experience due to Joseph. Thank you so much!!!!!

Reply from Vodafone UK - London Brixton
The customer service was excellent by selby.

Reply from Vodafone UK - London Brixton
My English is very basic Selby made an efford to explain everything in english and portuguese

Reply from Vodafone UK - London Brixton
Selby had great customer service, very confident and offered great deals

Reply from Vodafone UK - London Brixton
The lady ,Mikela is very patient,helpful and kind.She made everything done easily and professionally.I really appreciate her devotion,dedication and hard work.Thank you for your great job.

Reply from Vodafone UK - London Brixton
Absolutely abysmal customer service. Came to the store to transfer account ownership, took 20 minutes to sort, was told it was done. 2 weeks later, wifi goes down, I call Vodafone only to find out I’m still not the account holder and they can’t do anything to sort the wifi issue, was advised to go to the store. 3 customers waiting, 2 members of staff dragging their feet with customers they’re “serving”. Was asked “is this a quick question?” Explained my issue, was told someone would be with me when they’re done with the customers they have. One advisor is talking to 2 men, talking about their jobs in McDonalds and the advisor is asking them whether they serve food after it’s been dropped on the floor?? Talking about tuna, which is better between KFC and McDonald’s and crap along those lines. It’s 6.40pm as I’m trying this, I came in here at 6.15, still not have been seen. No urgency, no acknowledgement, no real customer service. The other advisor has not spoken to his customer since I’ve been here. What is going on here??? If you are thinking of switching to Vodafone for anything - don’t. They didn’t even apologise for the mess up on their end. Throw the company and advisors in the bin.

Reply from Vodafone UK - London Brixton
Gui was excellent today and helped me get a good price for WiFi.

Reply from Vodafone UK - London Brixton
Selby was absolutely amazing! He was very patient and very helpful. Amazing guy!!

Reply from Vodafone UK - London Brixton
Lovely and efficient member of staff helped us today.

Reply from Vodafone UK - London Brixton
Joseph is a fantastic guy made my experience so pleasant

Reply from Vodafone UK - London Brixton
I’ve been with Vodafone for over 25 years and today I had an amazing experience with Mikela today. She helped me with my phones and I really appreciate her professionalism and kindness. I really recommend her

Reply from Vodafone UK - London Brixton
Ismail help me a lot to find right contact and explain everything I ask I will recommend Brixton store

Reply from Vodafone UK - London Brixton
My experience in the shop was great. I got a broadband contract. Ali was super at his work and very helpful, he really is a legend.

Reply from Vodafone UK - London Brixton
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