Excellent help on renewing contract with NIKKI - Exceptional service and assistance by Nikki. Very happy to stay with Vodafone for another 2v years after visitb to the Muswell Hill Branch
Location
Switch location211 Muswell Hill Broadway, N10 3RS London, GB
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Outstanding customer service. On both occasions I have needed help recently, Nikki has been not only tuned in and well informed but also a ray of sunshine. She totally eased my concerns and solved my... See more
Company replied
Ricky and Lyba went way beyond what they needed to resolve the problem. Vodafone reputation rests on these staff members do not lose them. Stop using AI the older generation need these young people to... See more
Company replied
I was absolutely surprise by Nikki's professionalism how swiftly she sorted everything. And what is the most important, she entirely acted in thr best interest of the client. I highly appreciate her... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - London Muswell Hill
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
211 Muswell Hill Broadway, N10 3RS, London, United Kingdom
4.7
Excellent
186 reviews
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Excellent help on renewing contract…
Excellent help on renewing contract with NIKKI -
Exceptional service and assistance by Nikki.
Very happy to stay with Vodafone for another 2v years after visitb to the Muswell Hill Branch
September 7, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I was absolutely surprise by Nikki's…
I was absolutely surprise by Nikki's professionalism how swiftly she sorted everything. And what is the most important, she entirely acted in thr best interest of the client. I highly appreciate her assistance.
September 4, 2026
Unprompted review
Reply from Vodafone UK - London Muswell Hill
Hey Karina,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
The service in store from Ricky Nikki…
The service in store from Ricky Nikki was excellent
August 18, 2026
Unprompted review
Reply from Vodafone UK - London Muswell Hill
Hey Stephen,
Thanks for the lovely review and fantastic support for Ricky Nikki.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ricky and Lyba went way beyond what…
Ricky and Lyba went way beyond what they needed to resolve the problem. Vodafone reputation rests on these staff members do not lose them. Stop using AI the older generation need these young people to help us
August 18, 2026
Unprompted review
Reply from Vodafone UK - London Muswell Hill
Hey there,
Thanks for the lovely review and fantastic support for Ricky and Lyba.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Outstanding customer service
Outstanding customer service. On both occasions I have needed help recently, Nikki has been not only tuned in and well informed but also a ray of sunshine. She totally eased my concerns and solved my issues. I left a happier person twice! High praise for a lovely woman :) xx
August 13, 2026
Unprompted review
Reply from Vodafone UK - London Muswell Hill
Hey
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
More verification
I’m on my 3rd email and second call from the Vodafone complaints department who continue to refuse to talk to me as I fail their
“verification “ As I have never been able to complete “verification” all the problems I had with my contract have never been resolved.
I believe Vodafone have used this verification process to hide a dreadful service. As far as I can see they have nothing in place to help customers outside of their verification policy.
A classic “catch 22”
August 5, 2026
Unprompted review
Reply from Vodafone UK - London Muswell Hill
Hey Peter,
I apologize for the issues you've been experiencing with the verification check. I am truly sorry for the unpleasant experience you've had to endure. Please know that this is not the kind of service we want our customers to have. I recommend reaching out to us by calling 0333 304 0191 or speaking to them via LiveChat here: vodafone.uk/2LCJiTm.
If there's anything at all you still need help with, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Amazing service!!
I was updating 5 monthly SIM deals for the whole family, which I thought would take ages, yet Nikki was incredible at multitasking, using 3 computers simultaneously to get them done. She was also super nice and very clear at explaining things. Amazing service!
July 18, 2026
Unprompted review
Reply from Vodafone UK - London Muswell Hill
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Nikki was super helpful
Nikki was super helpful, talked me through all my options and understood what I needed with cost ajd plan very well. I didnt feel pressured and she got me the best deal and phone colour. Great experience all round
July 15, 2026
Unprompted review
Reply from Vodafone UK - London Muswell Hill
Hey Angela,
Thanks for the lovely review and fantastic support for Nikki.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Super helpful
Super helpful. Able to sort out complex and misleading advice from an online agent
July 13, 2026
Unprompted review
Reply from Vodafone UK - London Muswell Hill
Hi Jane, Your kind words mean so much—thank you for sharing this wonderful review!
If there’s ever anything you need, our Social Media team is just a message away. Feel free to reach out to us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl
We’re always here to help!
Thanks again,
Vodafone Social Media Team
Can not express enough how happy I am…
Can not express enough how happy I am with Nikki. Absolutely fantastic. I normally go to the Brent Cross but from now on they’ll be seeing me more often here. She deserves a raise. I came in to discuss a billing query and being a pensioner she’s not helped me save money but also given me a plan with meets my needs.
July 9, 2026
Unprompted review
Reply from Vodafone UK - London Muswell Hill
Hey John,
Thanks for the lovely review and fantastic support for Nikki.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I was very happy with the way I was…
I was very happy with the way I was served by Lyba. I am happy with the deal Lyba and rafida gave and for the future I am going to come to the vodafone muswell hill store. The sellers were very very polite and nice.
July 5, 2026
Unprompted review
Reply from Vodafone UK - London Muswell Hill
Hey Sebastian,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Fantastic service
Fantastic service, would highly recommend the muswell hill store, all the staff is quick and very knowledgeable-
I was in at the same time as another customer who was rather aggressive with the girls in-store and they handled it professionally and efficiently inorder to keep the other customers comfortable- VODAFONE!!!! More should things should be put in place for your staff when it comes to aggressive or angry customers to protect your staff
June 18, 2026
Unprompted review
Reply from Vodafone UK - London Muswell Hill
Hey Eric,
I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for staff.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Maria was very good natured helpful and…
Maria was very good natured helpful and knowledgeable. Thank you!
June 16, 2026
Unprompted review
Reply from Vodafone UK - London Muswell Hill
Hey Raza,
Thanks for the lovely review and fantastic support for Maria.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Nikki was excellent in every way
Nikki was excellent in every way. She ordered a new phone for me and spent a lot of time setting it up for me. Then she offered to see if she could reduce by direct debit - which she did but cutting it almost in half. Throughout she was very sensitive to my IT limitations and kind and quietly helpful over every aspect of this situation which would otherwise have been a nightmare for me. Thank you Nikki! Thank you Vodaphone!
June 16, 2026
Unprompted review
Reply from Vodafone UK - London Muswell Hill
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Today I went to Vodafone again
Today I went to Vodafone again, this employee Maria is a professional, she knows how to treat customers, she smiles and pays attention to customers besides me, today I saw how she treats other customers who were professional in their work.
June 13, 2026
Unprompted review
Reply from Vodafone UK - London Muswell Hill
Hey Stefan,
Thanks for the lovely review and fantastic support for Maria.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Worst store I’ve ever been to
Worst store I’ve ever been to, after selling me 2x phones/contract when back to get assistance for the extra that came with one of the phones and was treated poorly and rudely by one of the staff in store have complained to the complaints department have had a reply which is unbelievable so will be taking it further avoid this store, no wonder the doors a locked
May 24, 2026
Unprompted review
Reply from Vodafone UK - London Muswell Hill
Hello Paula,
I'm really sorry to hear that your experience with our customer service hasn't met your expectations. We aim to provide helpful and respectful support at all times.
Please reach out to us with more details, so we can understand what happened and make things right. You can speak with our LiveChat Advisors - vodafone.uk/2LCJiTm or give us a call on 191 from your Vodafone mobile or 0333 304 0191 from your landline or any other network provider. You can also chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
I would like to express my sincere thanks to Maria and Rafida at Vodafone for their outstanding customer service. Both were incredibly helpful, professional, and patient throughout the entire process. They took the time to explained everything clearly, and went above and beyond to ensure that all my questions were answered.
Their friendly attitude and dedication to providing excellent service made the experience smooth and stress-free. It is rare to receive such high-quality customer care, and both Maria and Rafida are a credit to Vodafone.
Thank you for your exceptional support. Well deserved 5 star!
June 6, 2026
Unprompted review
Reply from Vodafone UK - London Muswell Hill
Hey Nora,
Thanks for the lovely review and fantastic support for Maria and Rafida.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
After 4 months of trying to solve my…
After 4 months of trying to solve my mobile data issue, an amazing person Ibtihal in the Muswell Hill Vodafone store solved my problem in literally one minute! Thank you so much.
May 21, 2026
Unprompted review
Reply from Vodafone UK - London Muswell Hill
Hey Joanna,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Iby at the Muswell Hill shop is a STAR!
I went into the Muswell Hill shop and Iby helped me. She was so efficient and helpful, I was blown away. I went into the shop because the online help was horrible and so slow but Iby saved me from looking for another carrier. I'll definitely seek her out when I need new phones.
May 15, 2026
Unprompted review
Reply from Vodafone UK - London Muswell Hill
Hey,
Thanks for letting us know what an amazing job Iby did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Nikki was very efficient snd very…
Nikki was very efficient snd very proffessional
May 11, 2026
Unprompted review
Reply from Vodafone UK - London Muswell Hill
Hey Josh,
Thanks for the lovely review and fantastic support for Nikki.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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