Vodafone UK - London Putney Reviews 

220
TrustScore 5 out of 5

4.9

94a High Street, Putney, SW15 1RB London, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Zee was a fantastic help, reducing my monthly bill by a lot and adding free roaming, as well as sorting out a new number and sim for my son. He was amazing and really kind and we will definitely back... See more

Company replied

Rated 5 out of 5 stars

I never write reviews but Aida at Vodafone Putney restored my faith in customer service today. I came in needing a bit of extra data this month, and she managed to set me up an entirely new plan with... See more

Company replied

Rated 5 out of 5 stars

Saif unbelievably helpful and expert. My 101 year old mother needed a ton of things done to keep her WhatsApp active. Because of Saif we switched from EE to Vodafone and, of critical importanc... See more

Company replied

Rated 5 out of 5 stars

Reshma! She was amazing! Dedicated so much time to me on a busy day and sorted out my mobile, my broadband and a temporary internet solution that I needed urgently. She was so thorough and saved me l... See more

Company replied


Company details


Contact info

  • 94a High Street, Putney, SW15 1RB, London, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

220 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(220)

40,120 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

David and the Vodafone were absolutely…

David and the Vodafone were absolutely fantastic in helping me find the source of a virus that had somehow got into my phone and taken it over!!! David was patience personified. He found the virus, deleted it, set me up with protective mallard abd even put me on a much better plan. I could nir recommend David and his Putney team more highly.

October 2, 2025
Unprompted review
Vodafone UK - London Putney logo

Reply from Vodafone UK - London Putney

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

David was excellent very happy with the…

David was excellent very happy with the service. He was able to supply me with a plan that was suitable for my needs.

September 30, 2025
Unprompted review
Vodafone UK - London Putney logo

Reply from Vodafone UK - London Putney

Hey Caroline,

Thanks for the lovely review and fantastic support for David.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Zee was amazing gave me new HBB for my…

Zee was amazing gave me new HBB for my new home

September 29, 2025
Unprompted review
Vodafone UK - London Putney logo

Reply from Vodafone UK - London Putney

Hey Ebenezer,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service David

September 29, 2025
Unprompted review
Vodafone UK - London Putney logo

Reply from Vodafone UK - London Putney

Hey Karol,
Thanks for the lovely review and fantastic support for David.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

Great service

September 24, 2025
Unprompted review
Vodafone UK - London Putney logo

Reply from Vodafone UK - London Putney

Hey Paul, ​

Thanks for the lovely review and fantastic support for . ​

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 ​

Thanks again, ​

Vodafone Social Media Team

Rated 1 out of 5 stars

Can't even login to my account my user…

Can't even login to my account my user name and password work but the code doesn't get sent to my phone. Spoke to the bot who eventually put an agent on the chat which timed out after I had given details with no response after 12 minutes. Tried email they couldn't help. Poor service I wish to close my account but can't even login to do so.

September 13, 2025
Unprompted review
Vodafone UK - London Putney logo

Reply from Vodafone UK - London Putney

I sincerely apologize for the difficulties you have encountered with our service, and I truly regret the inconvenience caused.
If you still need any support please contact our dedicated team that can be reached by calling 0333 304 0191 or via live chat here - https://vodafone.uk/2aDQ1gh. If there's anything at all you still need help with, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

My yearly plan expired and went to the…

My yearly plan expired and went to the shop the get a new one. I had one my mind but at the and Zek recommended me a better one.

If you need help, I highly recommend Zek, he will 100% solve your problem.

Tamas

August 11, 2025
Unprompted review
Vodafone UK - London Putney logo

Reply from Vodafone UK - London Putney

Hi Tamas,

Thank you so much for your wonderful review and the amazing support you’ve shown for Zek —it truly means a lot to us!

If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.. We're always here for you!

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Putney Vodafone 10/10 service!

If I could rate David’s service 10/10 I would! He was super helpful in helping me troubleshoot a really complicated issue until he found a solution. Other vodafone stores just immediately told me they couldn’t help! He is great! Thanks David!!

August 6, 2025
Unprompted review
Vodafone UK - London Putney logo

Reply from Vodafone UK - London Putney

Hey Anika,

Thanks for the lovely review and fantastic support for Putney.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Zee very kind and professional

Zee very kind and professional. Excellent service

August 5, 2025
Unprompted review
Vodafone UK - London Putney logo

Reply from Vodafone UK - London Putney

Hi Pier,

Thank you so much for your wonderful review and the amazing support you’ve shown for Zee —it truly means a lot to us!

If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.. We're always here for you!

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

David was very helpful as always.

August 4, 2025
Unprompted review
Vodafone UK - London Putney logo

Reply from Vodafone UK - London Putney

Hey Sally,
Thanks for the lovely review and fantastic support for David.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service would recommend Zee…

Excellent service would recommend Zee to all amazing.!!!

July 31, 2025
Unprompted review
Vodafone UK - London Putney logo

Reply from Vodafone UK - London Putney

Hey Tony,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I had good experience with service with…

I had good experience with service with Happy customer

July 31, 2025
Unprompted review
Vodafone UK - London Putney logo

Reply from Vodafone UK - London Putney

Hey Pinky,

Thanks for the lovely review and fantastic support.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

5*+ Service

5*+ Service.
David in the Putney branch, has looked after me 100% and has sorted and answered my contract questions.
His diligence, explanations has made the whole experience great for me as a customer.
Thank you, you have been the best customer service to help me.

July 14, 2025
Unprompted review
Vodafone UK - London Putney logo

Reply from Vodafone UK - London Putney

Hey Nicki,

Thanks for the lovely review and fantastic support for David.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good customer service could recommend…

Good customer service could recommend Zee

June 23, 2025
Unprompted review
Vodafone UK - London Putney logo

Reply from Vodafone UK - London Putney

Hi Ellie. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service

June 23, 2025
Unprompted review
Vodafone UK - London Putney logo

Reply from Vodafone UK - London Putney

Hi Finn. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent upgrade

David was excellent, he sorted out my upgrade same day. Brilliant service.

June 6, 2025
Unprompted review
Vodafone UK - London Putney logo

Reply from Vodafone UK - London Putney

Hi James, we are ecstatic to hear about your fantastic recent experience. It's great to hear David was so helpful. We hope you enjoy your upgrade. Thank you for your 5 star feedback.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

David made the whole experience both…

David made the whole experience both pleasant and saved me a considerable amount of trouble.

June 2, 2025
Unprompted review
Vodafone UK - London Putney logo

Reply from Vodafone UK - London Putney

Hey Andy,

Thanks for the lovely review and fantastic support for David.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fareed was excellent

Fareed was excellent, extremely patient, he spent a lot of time with me, literally hours. I left with a new phone and ready to go, he did everything for me.

May 17, 2025
Unprompted review
Vodafone UK - London Putney logo

Reply from Vodafone UK - London Putney

Hey Marilyn,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Saif was very helpful

Saif was very helpful

May 5, 2025
Unprompted review
Vodafone UK - London Putney logo

Reply from Vodafone UK - London Putney

Hey there,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service

We had a fairly complex problem to resolve (transferring numbers between accounts) and David was very helpful in getting it resolved in the most convenient way possible for us (plus gave us a discount), while also being v friendly to talk to

May 3, 2025
Unprompted review
Vodafone UK - London Putney logo

Reply from Vodafone UK - London Putney

Hey there,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look