Vodafone UK - London Wembley Reviews 

110
TrustScore 5 out of 5

4.8

Unit 2, High Road, Central Square, HA9 7AJ Wembley, England, GB


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Rated 5 out of 5 stars

Shanthos was very helpful stayed past store hours to make sure we Walked ouț of the store with what we wanted BEST SALES ADVISOR IN VODAFONE

Company replied

Rated 5 out of 5 stars

I went to Vodafone on the weekend in Wembley and was served by a lovely gentleman Reeyan, who was smiley and happy to help. I had a few pricing queries on a phone contract and he helped me out and exp... See more

Company replied

Rated 5 out of 5 stars

I dealt with Patryk today who was so kind and positive. Made the experience of buying a new phone very enjoyable!

Company replied

Rated 5 out of 5 stars

Great experience with Vodafone. Adelyna was really friendly, helpful and patient throughout. She explained everything clearly and made the whole process quick and easy. Great customer service!

Company replied


Company details


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  • Unit 2, High Road, Central Square, HA9 7AJ, Wembley, England, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

110 reviews

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4.8

All reviews

(110)

40,694 reviews in the last 12 months

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Rated 5 out of 5 stars

I had a great experience with Stefania…

I had a great experience with Stefania at Vodafone. She was incredibly helpful, patient, and professional throughout the whole process. Stefania took the time to clearly explain all my options and made sure I understood everything before making any decisions, which I really appreciated.

April 9, 2026
Unprompted review
Vodafone UK - London Wembley logo

Reply from Vodafone UK - London Wembley

Hey Alexandra,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jigisha was very helpful

Jigisha was very helpful

April 9, 2026
Unprompted review
Vodafone UK - London Wembley logo

Reply from Vodafone UK - London Wembley

Hey Sriraam,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I had a great experience with Ștefania…

I had a great experience with Ștefania from Wembley store.
She was very professional, knowledgeable and helpful.
She is a grea asset for the team and for Vodafone, as so far she provided best customer services I have ever received from Vodafone.

April 9, 2026
Unprompted review
Vodafone UK - London Wembley logo

Reply from Vodafone UK - London Wembley

Hey Natalia,

Thanks for the lovely review and fantastic support for Ștefania.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I had a fantastic experience at…

I had a fantastic experience at Vodafone thanks to Jigisha.
She was extremely helpful, patient, and professional. She answered all my questions clearly, guided me through the process, and made everything so easy and stress-free. It’s rare to find such friendly and efficient service. Truly 5-star experience!

March 24, 2026
Unprompted review
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Reply from Vodafone UK - London Wembley

Hey there,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Jigisha.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Stefania helped me get a new iPhone and…

Stefania helped me get a new iPhone and was very polite and informed me very well of the new offers.

March 22, 2026
Unprompted review
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Reply from Vodafone UK - London Wembley

Hey Mugurel,

Thanks for the lovely review and fantastic support for Stefania,
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I had a great experience with Ștefania…

I had a great experience with Ștefania at Vodafone. She was incredibly helpful, professional, and patient throughout the entire process. She took the time to clearly explain all my options and made sure I understood everything before making any decisions.

What stood out most was her friendly attitude and genuine willingness to help. She went above and beyond to resolve my issue quickly and efficiently, making the whole experience smooth and stress-free.

It’s rare to come across such excellent customer service these days, and Ștefania truly made a positive impression. I would highly recommend her to anyone needing assistance—she’s a real asset to the team!

March 19, 2026
Unprompted review
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Reply from Vodafone UK - London Wembley

Hey Andra,

Thanks for the lovely review and fantastic support for Ștefania.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thank you farden for your help i…

Thank you farden for your help i appreciate it

March 19, 2026
Unprompted review
Vodafone UK - London Wembley logo

Reply from Vodafone UK - London Wembley

Hi Jay,

Thank you so much for your wonderful review and the amazing support you’ve shown for Farden—it truly means a lot to us!

If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I came to Vodafone at Wembley Central…

I came to Vodafone at Wembley Central after struggling to get my new phone going. I was having difficulty. I met a fantastic gentleman Patryk who was amazing. Very professional, knowledgeable in his job, multitasking and kind. He gave me world class customer service. I then decided to renew my plan/tarrif with Vodafone and another gentleman Mr Farden took me through the available tariffs and ensured that I got the best suitable for my needs. His professional skills were perfect. Mr Patryk and Mr Farden are real assets to Vodafone. Thank you so much. I really appreciate 🙏 💛

March 8, 2026
Unprompted review
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Reply from Vodafone UK - London Wembley

Hey Achifuo,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

New Device!

Visited today to get a device for my mother. Was greeted by Abubakar who took his time with me, provided honest advice and was wholly kind throughout. Abubakar gives the highest quality of customer service and it was a pleasure speaking to him. Would definitely recommend to visit the store and if you can, deal with Abubakar!

February 17, 2026
Unprompted review
Vodafone UK - London Wembley logo

Reply from Vodafone UK - London Wembley

Hey Viks
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I cant have a best 100% excellent

I cant have la best 100% excellent

February 17, 2026
Unprompted review
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Reply from Vodafone UK - London Wembley

Hey Dalva,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Spoke to AbuBakar while visiting the…

Spoke to AbuBakar while visiting the store he was nice friendly and got the job done!

February 15, 2026
Unprompted review
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Reply from Vodafone UK - London Wembley

Hey amiin,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Spoken to abubakar while purchasing my…

Spoken to abubakar while purchasing my SIM card he provided great customer service!

February 15, 2026
Unprompted review
Vodafone UK - London Wembley logo

Reply from Vodafone UK - London Wembley

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Stefania was very polite

Stefania was very polite , understanding and amazing lady

February 7, 2026
Unprompted review
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Reply from Vodafone UK - London Wembley

Hey Oshane,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

to be honest i am vodafone customer…

to be honest i am vodafone customer from 1.7 years ago, i like the service very great . i would like to thanks Mrs stefania for guiding me nicely to upgrade. i am very happy for your service. thanks

February 6, 2026
Unprompted review
Vodafone UK - London Wembley logo

Reply from Vodafone UK - London Wembley

Hey Mohammad,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Stefania helped me get an additional…

Stefania helped me get an additional sim for my phone that helps with my business. She was very helpful and kind. Highly recommend her.

February 4, 2026
Unprompted review
Vodafone UK - London Wembley logo

Reply from Vodafone UK - London Wembley

Hey Rajan,

Thanks for the lovely review and fantastic support for Stefania.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service by Farden in wembley…

Great service by Farden in wembley store. I was topping up alot of money until I came across Farden in vodafone wembley and he managed to put me on a pay monthly plan which is saving me alot of money every month.

January 12, 2026
Unprompted review
Vodafone UK - London Wembley logo

Reply from Vodafone UK - London Wembley

Hey there,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Farden.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 1 out of 5 stars

The worst network ever

The worst network ever, they haven’t been able to fix my internet connection and every time I’m trying to get in touch with them they are transferring the call from one to another without doing anything actually. Also when I asked the to cancel my contract so I can move on, the asked me to pe a ridiculous amount of money, the cancellation fee
AVOID!! AVOID!

December 20, 2025
Unprompted review
Vodafone UK - London Wembley logo

Reply from Vodafone UK - London Wembley

Hi Chira,

I’m really sorry to hear about the experience you’ve had with your internet service and the frustration caused by repeated transfers and the cancellation fee. That’s not the standard of service we aim to provide, and I completely understand why you’re upset.

We apologies for the service you experienced and for not meeting your expectations in terms of support. Thank you for your valuable feedback; please be assured that it is not our intention to deliver anything less than excellent service.

If you still need any help with this or would like us to look into anything further, please chat with us on Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fred has helped me with My sim issue

Fred has helped me with My sim issue. He was very patient and helpful. I highly recommend Fred.

December 5, 2025
Unprompted review
Vodafone UK - London Wembley logo

Reply from Vodafone UK - London Wembley

Hi Freweni,

Thank you so much for your wonderful review and the amazing support you’ve shown for Fred—it truly means a lot to us!

If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Stefania was wonderful friendly and…

Stefania was wonderful friendly and very professional she explained the whole process in an easy way and with a big smile through the whole process thanks stefania

December 3, 2025
Unprompted review
Vodafone UK - London Wembley logo

Reply from Vodafone UK - London Wembley

Hey Brahim,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jigisha was very helpful

Jigisha was very helpful

November 22, 2025
Unprompted review
Vodafone UK - London Wembley logo

Reply from Vodafone UK - London Wembley

Hey Shanti,

Thanks for the lovely review and fantastic support for Jigisha.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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