Vodafone UK - London Wembley Reviews 

110
TrustScore 5 out of 5

4.8

Unit 2, High Road, Central Square, HA9 7AJ Wembley, England, GB


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Rated 5 out of 5 stars

Shanthos was very helpful stayed past store hours to make sure we Walked ouț of the store with what we wanted BEST SALES ADVISOR IN VODAFONE

Company replied

Rated 5 out of 5 stars

I went to Vodafone on the weekend in Wembley and was served by a lovely gentleman Reeyan, who was smiley and happy to help. I had a few pricing queries on a phone contract and he helped me out and exp... See more

Company replied

Rated 5 out of 5 stars

I dealt with Patryk today who was so kind and positive. Made the experience of buying a new phone very enjoyable!

Company replied

Rated 5 out of 5 stars

Great experience with Vodafone. Adelyna was really friendly, helpful and patient throughout. She explained everything clearly and made the whole process quick and easy. Great customer service!

Company replied


Company details


Contact info

  • Unit 2, High Road, Central Square, HA9 7AJ, Wembley, England, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

110 reviews

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4.8

All reviews

(110)

40,836 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Stef was such a big help to the new…

Stef was such a big help to the new store , really appreciate it

April 4, 2025
Unprompted review
Vodafone UK - London Wembley logo

Reply from Vodafone UK - London Wembley

Hey Ubyed,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jigisha is help full

Jigisha is help full. She helped me today very well.
I really appreciate how she explained everything I needed today.

Thanks Jigisha.

April 3, 2025
Unprompted review
Vodafone UK - London Wembley logo

Reply from Vodafone UK - London Wembley

Hey Afrah,

Thanks for the lovely review and fantastic support for Jigisha.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jigisha was very helpful

Jigisha was very helpful. Vodafone network and services are always great.

April 1, 2025
Unprompted review
Vodafone UK - London Wembley logo

Reply from Vodafone UK - London Wembley

Hey Paul,

Thanks for the lovely review and fantastic support for Jigisha.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very professional kid service i have…

Very professional kid service i have received happy with the service Farden and Vodafon team many thanks 🙏🙏

March 13, 2025
Unprompted review
Vodafone UK - London Wembley logo

Reply from Vodafone UK - London Wembley

Hi Rahele. Thank you for your review for Farden and the team. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I have visited Wembley store to get new…

I have visited Wembley store to get new phone and help with online account. Patryk was very helpfull to Assist with everything I needed.

March 1, 2025
Unprompted review
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Reply from Vodafone UK - London Wembley

Thanks for the feedback and support, we really appreciate it! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again, Vodafone Social Media Team

Rated 5 out of 5 stars

Jigisha helped me exchange my phone as…

Jigisha helped me exchange my phone as I had an issue with it. It was a month process.

March 1, 2025
Unprompted review
Vodafone UK - London Wembley logo

Reply from Vodafone UK - London Wembley

Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thank you,
Vodafone Social Media Team

Rated 5 out of 5 stars

Top store

Top store! Great customer service and very helpfull staff!

March 1, 2025
Unprompted review
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Reply from Vodafone UK - London Wembley

Thank you for your support and review. It's always lovely to read such nice feedback.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great help from the Wembley store

Great help from the Wembley store! Thank you for you service

March 1, 2025
Unprompted review
Vodafone UK - London Wembley logo

Reply from Vodafone UK - London Wembley

It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Farden was very helpful and helped me…

Farden was very helpful and helped me find the best deal. He listened to my needs and gave me the best suitable plan. Great asset to the company.

February 20, 2025
Unprompted review
Vodafone UK - London Wembley logo

Reply from Vodafone UK - London Wembley

Hi Mohan,

Thank you for reviewing.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Good service by jigisha

Good service by jigisha. She is very helpful

February 1, 2025
Unprompted review
Vodafone UK - London Wembley logo

Reply from Vodafone UK - London Wembley

Hi Anthony,

Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.

Thanks again, 
Vodafone Social Media Team

Rated 1 out of 5 stars

Ordered SIM card from Vodafone which…

Ordered SIM card from Vodafone which was supposed to arrive in 2 days and now 7 days later it still hasn't arrived yet!!!

Order number: SBL-1000000768064095
Order date: 23/Jan/2025 13:35:01

Had a chat with them and they posted the sim card via royal mail without any tracking so so both voda and royal mail are responsible for not delivering the card. I am 100% sure I haven't received it. They are going to send me another sim for which I will have to wait few days again.

January 30, 2025
Unprompted review
Vodafone UK - London Wembley logo

Reply from Vodafone UK - London Wembley

Hi Sam,

Thanks for your review. We know delays can be frustrating, sorry the SIM hasn't arrived yet. We'd b more than happy to look into this. Please drop us a message to get started and let the team know you've left a review:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

I had an amazing experience with this…

I had an amazing experience with this company. The customer service was top. I highly recommend to friends and family.

January 7, 2025
Unprompted review
Vodafone UK - London Wembley logo

Reply from Vodafone UK - London Wembley

Hi Abdullah. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Offers

They got very good discounts offers on sims and data plans and they also have 0% interest rate on new phones

December 15, 2024
Unprompted review
Vodafone UK - London Wembley logo

Reply from Vodafone UK - London Wembley

Hello, Ramesh,

Thank you for taking the time to review and share your feedback, we appreciate it!

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service

Excellent service
Jigisha was just perfect.
Solve my case in a flash.
Well done.
Thank you.

December 14, 2024
Unprompted review
Vodafone UK - London Wembley logo

Reply from Vodafone UK - London Wembley

Hello, Anonim,

It's always our aim to provide a helpful service, so it's great to hear that Jigisha delivered! We really appreciate you taking the time to leave feedback on your recent experience.

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good service

Good service

November 26, 2024
Unprompted review
Vodafone UK - London Wembley logo

Reply from Vodafone UK - London Wembley

Hello, Jinal,

Thanks for the feedback and support, we really appreciate it!

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good nature for jigisha....and so…

Good nature for jigisha....and so halpfull nat

November 26, 2024
Unprompted review
Vodafone UK - London Wembley logo

Reply from Vodafone UK - London Wembley

Hello,

That’s great to hear! Thanks for the review.

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jigishaben service very nice

Jigishaben service very nice. Her behavior was very friendly.

November 26, 2024
Unprompted review
Vodafone UK - London Wembley logo

Reply from Vodafone UK - London Wembley

Hello, Niral,

Thank you for taking the time to review and share your feedback, we appreciate it!

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Getting a new phone after my stolen one

Today my phone was stolen, I came to Vodafone to ask for a new phone, the staff that worked they were very good and helpful, we talked with a guy he helped me not only to get a new phone ans sim he also provided support for me to restore my previous data from the stolen mobile to the new one, he even stayed beyond his working hours time try give us the best possible help. I really appreciate his loyalty to his work.

November 22, 2024
Unprompted review
Vodafone UK - London Wembley logo

Reply from Vodafone UK - London Wembley

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Stef helped me Pick a phone as a gift…

Stef helped me Pick a phone as a gift for my wife, She offered me a good price, which i am very happy about. I highly recommend her.

November 21, 2024
Unprompted review
Vodafone UK - London Wembley logo

Reply from Vodafone UK - London Wembley

Hi Cornel,

Thank you for your review and great feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

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