Vodafone UK - Loughborough Reviews 

528
TrustScore 5 out of 5

5.0

1 Market Street, LE11 3EP Loughborough, GB


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Rated 5 out of 5 stars

Thank you so much to William at Vodafone Loughborough. So knowledgeable and very patient! New phone for me, first ever phone for my son (who will be ecstatic) and improved my broadband price. I am... See more

Company replied

Rated 5 out of 5 stars

Big shout to Max at Vodafone Loughborough — honestly, top bloke. He’s sorted everything for me without any hassle, kept me right, and actually took the time to make sure everything was done proper... See more

Company replied

Rated 5 out of 5 stars

Tom, very friendly and helpful, as are other staff members. The transfer process straight forward and no hassle. Thank you

Company replied


Company details


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  • 1 Market Street, LE11 3EP, Loughborough, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

528 reviews

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5.0

All reviews

(528)

39,923 reviews in the last 12 months

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Rated 5 out of 5 stars

Great deal and customer service

Tom and Shannon were so lovely and very patient. They gave us a great deal and even got us a greater deal with the pro 3 broadband.

July 30, 2026
Unprompted review
Vodafone UK - Loughborough logo

Reply from Vodafone UK - Loughborough

Hey,

Thanks for the lovely review and fantastic support.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 4 out of 5 stars

Tom was good

July 28, 2026
Unprompted review
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Reply from Vodafone UK - Loughborough

Hey Victorino,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tom.

Tom, very friendly and helpful, as are other staff members. The transfer process straight forward and no hassle. Thank you

July 28, 2026
Unprompted review
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Reply from Vodafone UK - Loughborough

Hey David,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I had a great experience in store with William at Loughborough.

I had a great experience. Everything was handled professionally, communication was clear, and the service exceeded my expectations. The team was friendly especially efficient especially William and made the whole process smooth. I would definitely recommend them and look forward to using their services again.

July 28, 2026
Unprompted review
Vodafone UK - Loughborough logo

Reply from Vodafone UK - Loughborough

Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

William has been amazing!

William has been amazing definitely a credit to Vodafone!

July 28, 2026
Unprompted review
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Reply from Vodafone UK - Loughborough

Hey Jacki,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Easy to deal with

Easy to deal with. Tom & Kai very good

July 28, 2026
Unprompted review
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Reply from Vodafone UK - Loughborough

Hey Joy,

Thanks for the lovely review and fantastic support for Tom & Kai.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kai was great

Kai was great in upgrading my sim only and doing a tech transfer

July 20, 2026
Unprompted review
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Reply from Vodafone UK - Loughborough

Hey Kevin,

Thanks for the lovely review and fantastic support for Kai.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Max was absolutely brilliant today

Max was absolutely brilliant today, looked after my mum who had problems with her handset. He sorted everything out for her with due care, kind and patient
thanks Max!

July 16, 2026
Unprompted review
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Reply from Vodafone UK - Loughborough

Hey Sally,

Thanks for the lovely review and fantastic support for Max.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

William was very helpful as always with…

William was very heloful as always with my spoofing situation

July 15, 2026
Unprompted review
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Reply from Vodafone UK - Loughborough

Hey Joanne,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Bhavin is very pleasant and helpful

Bhavin is very pleasant and helpful. A bonus to the team in Loughborough

July 9, 2026
Unprompted review
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Reply from Vodafone UK - Loughborough

Hey Jackie,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Max was lovely and helpful as always

Max was lovely and helpful as always, and was a laugh to chat to aswell

July 9, 2026
Unprompted review
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Reply from Vodafone UK - Loughborough

Hey Gretts,
Thanks for the lovely review and the fantastic support you’ve shown for Max.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I received good customer service from…

I received good customer service from Max, I will recommend friends and family to come and get services from Vodafone . You do have good staff thank you

July 7, 2026
Unprompted review
Vodafone UK - Loughborough logo

Reply from Vodafone UK - Loughborough

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Max very welcoming and fixed my Mum’s…

Max very welcoming and fixed my Mum’s phone without a charge . Many thanks

July 4, 2026
Unprompted review
Vodafone UK - Loughborough logo

Reply from Vodafone UK - Loughborough

Hey Paul,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing help from zee setting up iPhone…

Amazing help from zee setting up iPhone very happy customer

July 1, 2026
Unprompted review
Vodafone UK - Loughborough logo

Reply from Vodafone UK - Loughborough

Hey there,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing service

Thank you so much to William at Vodafone Loughborough. So knowledgeable and very patient!
New phone for me, first ever phone for my son (who will be ecstatic) and improved my broadband price.
I am a very happy customer and have appreciated the service very much.

June 29, 2026
Unprompted review
Vodafone UK - Loughborough logo

Reply from Vodafone UK - Loughborough

Hey Robinson,

Thanks for the lovely review and fantastic support for William.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kai was great with me and my contract

Kai moved me from payg to a pay monthly contract and helped loads eoth the transfer

June 25, 2026
Unprompted review
Vodafone UK - Loughborough logo

Reply from Vodafone UK - Loughborough

Hey Leighton,

Thanks for the lovely review and fantastic support for Kai.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Helpful and simple.

William was extremely helpful on both of my visits and help me with all queries I had. I would happily return and feel confident that if I had any issues they would be resolved quickly.

June 20, 2026
Unprompted review
Vodafone UK - Loughborough logo

Reply from Vodafone UK - Loughborough

Hey Billy,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great experience in store got sorted…

Great experience in store got sorted out quickly with zee

June 16, 2026
Unprompted review
Vodafone UK - Loughborough logo

Reply from Vodafone UK - Loughborough

Hey Domenico,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Zee.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Zee was really good

June 16, 2026
Unprompted review
Vodafone UK - Loughborough logo

Reply from Vodafone UK - Loughborough

"Hey David,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team"

Rated 5 out of 5 stars

Brilliant service from william.much…

Brilliant service from william.much obliged 5star service

June 9, 2026
Unprompted review
Vodafone UK - Loughborough logo

Reply from Vodafone UK - Loughborough

Hey there,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

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