Big shout to Max at Vodafone Loughborough — honestly, top bloke. He’s sorted everything for me without any hassle, kept me right, and actually took the time to make sure everything was done proper... See more
Company replied
Location
Switch location1 Market Street, LE11 3EP Loughborough, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Tom was good
Company replied
We didn't have to wait, shop empty when we came. Package broadband and mobile phones for both myself and my wife simplified the issues we had. William was efficient and helpful and gave a cheaper dea... See more
Company replied
Thank you so much to William at Vodafone Loughborough. So knowledgeable and very patient! New phone for me, first ever phone for my son (who will be ecstatic) and improved my broadband price. I am... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Loughborough
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
1 Market Street, LE11 3EP, Loughborough, United Kingdom
5.0
Excellent
531 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Zee made the journey easy very quick…
Zee made the journey easy very quick service
December 2, 2025
Unprompted review
Reply from Vodafone UK - Loughborough
Hey Alan,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Zee.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Loughborough
Hi,
Thank you so much for your wonderful review and the amazing support you’ve shown for Kai—it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Loughborough
Hey Carrie,
Thanks for the lovely review and fantastic support for Kai.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Zee was very helpful and patient with…
Zee was very helpful and patient with me, providing excellent service.
November 30, 2025
Unprompted review
Reply from Vodafone UK - Loughborough
Hey Elaine,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Customer service
The person who helped me with the queries, Zee he was really good.
November 28, 2025
Unprompted review
Reply from Vodafone UK - Loughborough
Hey Jalena,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Erald made it very easy to understand…
Erald made it very easy to understand and was very helpful and was very polite and helpful.
November 28, 2025
Unprompted review
Reply from Vodafone UK - Loughborough
Hey Peter,
Thanks for the lovely review and fantastic support for Erald.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Kai helped me out a lot today with a…
Kai helped me out a lot today with a new phone
November 27, 2025
Unprompted review
Reply from Vodafone UK - Loughborough
Hey Rachel,
Thanks for the lovely review and fantastic support for Kai.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Good service by kai
Kai helped me fix my uber account and did all sorta to get mynphone all up and running
November 27, 2025
Unprompted review
Reply from Vodafone UK - Loughborough
Hey there,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Bhav helps me sort out student sim very…
Bhav helps me sort out student sim very good
November 26, 2025
Unprompted review
Reply from Vodafone UK - Loughborough
Hey Jiadong,
Thanks for the lovely review and fantastic support for Bhav.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Big shout to Max at Vodafone…
Big shout to Max at Vodafone Loughborough — honestly, top bloke. He’s sorted everything for me without any hassle, kept me right, and actually took the time to make sure everything was done properly.
Proper customer service, no messing about, just helpful from the get-go. Really appreciate it mate.
If I could give more than 5 stars I would. Absolute credit to the place.
November 26, 2025
Unprompted review
Reply from Vodafone UK - Loughborough
Hey there,
Thanks for the lovely review and fantastic support for Max. We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
New phone Contract
Got a new phone with Kai and we did a pac code transfer, thank you.
November 21, 2025
Unprompted review
Reply from Vodafone UK - Loughborough
Hey Nick,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Great Service
I’ve just had a fantastic experience at the Loughborough Vodafone store. William provided patient and efficient service while upgrading my phone contract in a matter of minutes. I got a great sim only deal as I’m still happy with my current phone, but I will definitely be back in the new year to consider other phone options. Max was also helpful. Their customer service is a credit to your team.
November 19, 2025
Unprompted review
Reply from Vodafone UK - Loughborough
Hi, We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Max was very knowledgeable
Max was very knowledgeable, explained things in terms we understood and the entire process was flawless. Huge thank you to Max, this was a very productive visit.
November 9, 2025
Unprompted review
Reply from Vodafone UK - Loughborough
Hi. We're happy to hear that the visit was productive, and that everything went smoothly. We appreciate you mentioning the explanation provided; it's great to know it was helpful! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Bhav sorted a new Samsung phone for me…
Bhav sorted a new Samsung phone for me fantastic service
November 6, 2025
Unprompted review
Reply from Vodafone UK - Loughborough
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Bhav was helpful
November 4, 2025
Unprompted review
Reply from Vodafone UK - Loughborough
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Loughborough Branch (Edald)
Went into the Loughborough branch to sort my mums upgrade and phone issues while sorting my own upgrade. Greeted with a friendly smile :)
We was served by a young man called Erald
He was super helpful and put my mum at ease as she was very stressed with her phone not working right which he managed to sort the problem. So massive thank you for his professional friendly service, which is a rarity nowadays. He’s a credit to Vodafone.
October 31, 2025
Unprompted review
Reply from Vodafone UK - Loughborough
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Brilliant and helpful chap Bhavin in…
Brilliant and helpful chap Bhavin in store thanks you helping us out
October 16, 2025
Unprompted review
Reply from Vodafone UK - Loughborough
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
William's excellent service
William was soo friendly, answered all our questions and really provided a good customer experience. I'd definitely be going back to the store if need be.. Well done William.
October 15, 2025
Unprompted review
Reply from Vodafone UK - Loughborough
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
William is the most supportive staff in…
William is the most supportive staff in the store located at Loughborough. Thanks for the support
October 15, 2025
Unprompted review
Reply from Vodafone UK - Loughborough
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Vodafone staff member looked after me…
Vodafone staff member looked after me very kind. Zee did my new contract and switched data.
October 15, 2025
Unprompted review
Reply from Vodafone UK - Loughborough
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.