I’ve had a great experience with Kate at Vodafone. She first helped me set up my phone contract back in 2024, and I recently worked with her again for an upgrade. Both times she found me really g... See more
Company replied
Location
Switch locationUnit 75 The Mall, LU1 2TF Luton, GB
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See what reviewers are saying
Excellent customer service! The advisor was professional, friendly, and resolved my issue by recovering my phone number in just 3–4 hours. I really appreciate the quick response and efficient support... See more
Company replied
Was greeted straight away when I entered the store. Staff were friendly and approachable, Jamie really saved the day as we were heading to the airport without a roaming data plan. Luckily she came to... See more
Company replied
I had a wonderful experience with Jaime and Ali. I was praying to see Jaime, and when I did, she was extremely helpful and went out of her way to make sure everything went smoothly, which I truly appr... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Luton
Written by the company
Contact info
Unit 75 The Mall, LU1 2TF, Luton, United Kingdom
4.9
Excellent
393 reviews
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Jamie is awesome!
Jamie is awesome! She helped us a lot today. Very professional, friendly, funny and had a lot of patience with all the silly questions we had. 🤣
January 31, 2026
Unprompted review
Reply from Vodafone UK - Luton
Hey Ada,
Thanks for the lovely review and fantastic support for Jamie.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Bought 17 pro max in luton mall…
Bought 17 pro max in luton mall vodaphone store. Fatema gave us very great deal. I recommend others also to go to vodaphone and specially to fatema.
January 30, 2026
Unprompted review
Reply from Vodafone UK - Luton
Hey Gaurav,
Thanks for the lovely review and fantastic support for Fatema.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Kate the great :)
Kate was super super helpful and was very patient in answering all my questions. She explained everything clearly and with her help, we were able to successfully solve my situation resulting in a new contract. I will 1000% recommend!
January 23, 2026
Unprompted review
Reply from Vodafone UK - Luton
Hey Tobi,
Thanks for the lovely review and fantastic support for Kate.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Luton
Hey Ayodele,
Thanks for the lovely review and fantastic support for Kate.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Luton
Hey Shaimaa,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
I had a great experience upgrading my…
I had a great experience upgrading my Vodafone pay monthly plan thanks to Jaime. He was wonderful, very kind and patient, and took the time to explain everything clearly. He really made an effort to find the best offer for me. Excellent customer service – thank you, Jaime!
January 19, 2026
Unprompted review
Reply from Vodafone UK - Luton
Hey Maria,
Thanks for the lovely review and fantastic support for Jaime.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
I would like to pass on a message to…
I would like to pass on a message to Jamie who works in Vodafone in Luton thank for your reassurance and friendly conversations I would like to ask if I can pass on a message to Jamie and ask what apps and features would Jamie recommend me to explore
January 15, 2026
Unprompted review
Reply from Vodafone UK - Luton
Hey Chloe,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Amazing service and great deals
The person who served us their name was Jamie, they did an amazing job, they were very kind, respectful and had a great humour which made the experience even better as it felt more comfortable to ask questions without feeling embarrassed or scared
January 15, 2026
Unprompted review
Reply from Vodafone UK - Luton
Hey Unmol,
Thanks for the lovely review and fantastic support for Jamie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
It was good experience with the fatema…
It was good experience with the fatema I would love to give 100 stars for her service and clearly explain the plans.
January 14, 2026
Unprompted review
Reply from Vodafone UK - Luton
Hey,
Thanks for the lovely review and fantastic support for Fatema.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
The Vodafone staff was very patient
The Vodafone staff was very patient, and explained everything clearly to me.
January 14, 2026
Unprompted review
Reply from Vodafone UK - Luton
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
good jamie friendly
January 13, 2026
Unprompted review
Reply from Vodafone UK - Luton
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
It was a great experience with…
It was a great experience with Fatema.she help me with my upgrades.
January 13, 2026
Unprompted review
Reply from Vodafone UK - Luton
Hey Nicoara,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Fatema.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Upgrade with Jaime
Very good deals from vodafone and well prepared staff. It was a fast and good experience. I feel happy about the provided service from Jaime and I would like to thank you for that !
January 13, 2026
Unprompted review
Reply from Vodafone UK - Luton
Hey Gabriel,
Thanks for the lovely review and fantastic support for Jamie.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Team in store offered very good…
Team in store offered very good service.
Team was polite and listing my problem.
Absolutly recomandation this store to customers with language barriers.
January 4, 2026
Unprompted review
Reply from Vodafone UK - Luton
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amazing customer service
Amazing customer service. Sorted my conract and offered £50 cheaper hbb then other provider thank you.
January 4, 2026
Unprompted review
Reply from Vodafone UK - Luton
Hey Helena,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Luton
Hey Reggie,
Thank you for the wonderful review. It's a pleasure to receive such kind comments.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jaime is superwoman!!
Jaime served us today and was super helpful, she showed us all the different deals and respected our budget! She didn’t push the most expensive one which is always our pet peeve! She helped set up our new phones and swapping over the numbers. She is bloody brilliant!!
January 3, 2026
Unprompted review
Reply from Vodafone UK - Luton
Hey Lily,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Look for Michal
Michal was helpful and given me a better deal than what i already had.
January 3, 2026
Unprompted review
Reply from Vodafone UK - Luton
Hey Szilveszter,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Kate and another lady were great and…
Kate and another lady were great and helped my problem with speed and efficiency!!!
Also very friendly :)
December 23, 2025
Unprompted review
Reply from Vodafone UK - Luton
Hey Jahmiah,
Thanks for the lovely review and fantastic support for Kate.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Kate good services and good experience…
Kate good services and good experience with l your team
December 23, 2025
Unprompted review
Reply from Vodafone UK - Luton
Hey Akash,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
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