I’ve had a great experience with Kate at Vodafone. She first helped me set up my phone contract back in 2024, and I recently worked with her again for an upgrade. Both times she found me really g... See more
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Location
Switch locationUnit 75 The Mall, LU1 2TF Luton, GB
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Excellent customer service! The advisor was professional, friendly, and resolved my issue by recovering my phone number in just 3–4 hours. I really appreciate the quick response and efficient support... See more
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Was greeted straight away when I entered the store. Staff were friendly and approachable, Jamie really saved the day as we were heading to the airport without a roaming data plan. Luckily she came to... See more
Company replied
I had a wonderful experience with Jaime and Ali. I was praying to see Jaime, and when I did, she was extremely helpful and went out of her way to make sure everything went smoothly, which I truly appr... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Luton
Written by the company
Contact info
Unit 75 The Mall, LU1 2TF, Luton, United Kingdom
4.9
Excellent
393 reviews
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Very friendly
Very friendly, outstanding customer service was severed by Jaime
June 8, 2025
Unprompted review
Reply from Vodafone UK - Luton
Hi Sam, we are pleased to hear about your fantastic experience. It's great to hear Jamie was helpful and delivered an excellent service. Thank you for your 5 star feedback.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Luton
Hi Susan.
Thank you for sharing your positive feedback with us,
Vodafone Social Media Team
Tarang made the whole mobile phone…
Tarang made the whole mobile phone upgrade experience brilliant,took time to explain and go through relevant steps thoroughly and patiently,a fantastic member of staff,a credit to Vodafone.
May 31, 2025
Unprompted review
Reply from Vodafone UK - Luton
Hey Madeline,
Thanks for the lovely review and fantastic support for Tarang.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Jamie was outstanding
Jamie was outstanding - I have never had a better sales experience at Vodafone. Jamie found the perfect contract that matches my lifestyle and budget. Jamie was very efficient and thorough and I left the store with my new phone and feeling excited. Thank you!
May 31, 2025
Unprompted review
Reply from Vodafone UK - Luton
Hey Farrah,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I was looking to upgrade and Stefan…
I was looking to upgrade and Stefan helped me find a really good deal.
May 30, 2025
Unprompted review
Reply from Vodafone UK - Luton
Hey Cristian,
Thanks for the lovely review and fantastic support for Stefan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Stefan helped me find a great deal.
May 28, 2025
Unprompted review
Reply from Vodafone UK - Luton
Hey Nicu,
Thanks for the lovely review and fantastic support for Stefan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Jaimie was so helpful and help me find…
Jaimie was so helpful and help me find a good plan. Thank you
May 25, 2025
Unprompted review
Reply from Vodafone UK - Luton
Hey Harry,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Fast ,efficient and professional …
Fast ,efficient and professional service again from Fabian from Luton mall store.thank you.
May 24, 2025
Unprompted review
Reply from Vodafone UK - Luton
Hey Judith,
Thanks for the lovely review and fantastic support for Fabian.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great customer service
I walked in the shop and was welcomed warmly by Stefan. He helped me with my problem promptly and efficiently. I think I will definitely go to him again if I need assistance with anything Vodafone related.
May 14, 2025
Unprompted review
Reply from Vodafone UK - Luton
Hey Gabriel,
Thanks for the lovely review and fantastic support for Stefan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Service
Talal gave us brilliant service today we left with great happiness and full confidence with him in the sale
May 22, 2025
Unprompted review
Reply from Vodafone UK - Luton
Hey Krishnan,
Thanks for the lovely review and fantastic support for Talal.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Went to Vodafone to complain about the…
Went to Vodafone to complain about the signal, however i found out that I have to talk with customer service online. Stefan was very helpful and told me exactly what to do to solve this issue.
May 19, 2025
Unprompted review
Reply from Vodafone UK - Luton
Hey Emanuel,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
So very helpful
I went into the Vodafone shop in The Point. The young lady, Kate was her name. Approached me and I told her that since my software update 3 days ago all my screens have turned black and I couldn't turn it over to white.
She pressed a few buttons and made it turn white. She was so helpful and knew exactly what to do. Top employer.
May 20, 2025
Unprompted review
Reply from Vodafone UK - Luton
Hi Nina,
Thank you so much for your wonderful review and the amazing support you’ve shown for Kate —it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Always a pleasure to come and see…
Always a pleasure to come and see Fabian, very professional
May 19, 2025
Unprompted review
Reply from Vodafone UK - Luton
Hey Alex,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Tarang was very helpful and kind
Tarang was very helpful and kind, he helped setting up my phone and I’m very happy with the service.
May 19, 2025
Unprompted review
Reply from Vodafone UK - Luton
Hey Shilan,
Thanks for the lovely review and fantastic support for Tarang.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very good
Very good, polite customer service from Jamie. Computer system is slow but it’s not the employees fault
May 3, 2025
Unprompted review
Reply from Vodafone UK - Luton
Hey Maja,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Stefan offered amazing help.
I came in with a few questions and curiosities. Stefan was amazing, giving me all the information i was looking for and showing me the best options available. Had a great experience all because of Stefan. Will come again.
April 30, 2025
Unprompted review
Reply from Vodafone UK - Luton
Hey there,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Thank you jamie very helpful
Jamie was very helpful, friendly and discussed all options with me I am very happy with the customer service
April 28, 2025
Unprompted review
Reply from Vodafone UK - Luton
Hey Jab,
Thanks for the lovely review and fantastic support for Jamie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Amazing service from Jaime as always
Amazing service from Jaime as always, very quick and efficient with my upgrade, always polite and approachable.
April 9, 2025
Unprompted review
Reply from Vodafone UK - Luton
Hey Ricky,
Thanks for the lovely review and fantastic support for Jaime.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Professional and super friendly staff
Professional and super friendly staff , especially Kate and Fabian
April 8, 2025
Unprompted review
Reply from Vodafone UK - Luton
Hey Anna,
Thanks for the lovely review and fantastic support for Kate and Fabian.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
RE JAIME
RE JAIME
I WOULD LIKE TO SAY THE SERVICE WE RECIEVED WHEN UPGRADING OUR PHONE WAS VERY GOOD
THE ASSISTANT WAS CARING, AND WELCOMINGING, TRIED TO GET THE PHONE THAT MEETS OUR NEEDS, BASICALLY WENT ABOVE AND BEYOND AND I COULD TELL SHE VALUES THE CUSTOMERS.
GIVE THIS PERDON A RAISE BECAUSE SHE MSKES TGE CUSTOMERS FEEL WELCOME AND WORTH IT
IF I COULD GIVE MORE STARS I WOULD
April 6, 2025
Unprompted review
Reply from Vodafone UK - Luton
Hey Gaita,
This is fantastic to hear! We really appreciate the feedback. It brings us great joy that the service provided by the assistant was up to your expectations.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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