I’ve had a great experience with Kate at Vodafone. She first helped me set up my phone contract back in 2024, and I recently worked with her again for an upgrade. Both times she found me really g... See more
Company replied
Location
Switch locationUnit 75 The Mall, LU1 2TF Luton, GB
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See what reviewers are saying
Excellent customer service! The advisor was professional, friendly, and resolved my issue by recovering my phone number in just 3–4 hours. I really appreciate the quick response and efficient support... See more
Company replied
Was greeted straight away when I entered the store. Staff were friendly and approachable, Jamie really saved the day as we were heading to the airport without a roaming data plan. Luckily she came to... See more
Company replied
I had a wonderful experience with Jaime and Ali. I was praying to see Jaime, and when I did, she was extremely helpful and went out of her way to make sure everything went smoothly, which I truly appr... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Luton
Written by the company
Contact info
Unit 75 The Mall, LU1 2TF, Luton, United Kingdom
4.9
Excellent
393 reviews
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Had a amazing experience in store with…
Had a amazing experience in store with Jaime, she helped set my phone up, will be when due for my next upgrade
August 25, 2025
Unprompted review
Reply from Vodafone UK - Luton
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Easy and quick
We came in today 15th between 4.30-5pm with my husband. We were served by Kate who was very helpful and lovely! She was straight to point.
August 15, 2025
Unprompted review
Reply from Vodafone UK - Luton
Hey Fari,
Thanks for the lovely review and fantastic support for Kate.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Upgrade
Upgraded in the Luton store by Kate. Happy with new plan and the service provided.
August 6, 2025
Unprompted review
Reply from Vodafone UK - Luton
Hey Thomas,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Luton
Hey nikita
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I was looked after by Tarang in the…
I was looked after by Tarang in the Luton store …. Amazing service ! He was patient , informative and didn’t make me feel silly that I’m not very tech minded. Tarang helped me set up my new phone , which I would have massively struggled with ! A credit to the store and to the business ! Many thanks Tarang 10 out of 10
August 8, 2025
Unprompted review
Reply from Vodafone UK - Luton
Hey Francis,
Thanks for the lovely review and fantastic support for Tarang.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Needed help with my recent upgrade
Needed help with my recent upgrade. Jaime was, friendly, polite and professional. Her customer service was above and beyond that which I’ve encountered before. She sorted my phone out to working order and I would feel comfortable going back if needed again.
August 6, 2025
Unprompted review
Reply from Vodafone UK - Luton
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Tarang was help and helpped me get a…
Tarang was very kind and helpped me get a good deal on my Sim contract. Very happy with the service
August 6, 2025
Unprompted review
Reply from Vodafone UK - Luton
Hey Esther,
Thanks for the lovely review and fantastic support for Tarang.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Jamie
Jamie
I really appreciate all the help from Jamie. Great person!
Great experience at the store!
July 23, 2025
Unprompted review
Reply from Vodafone UK - Luton
Hey Anirudh,
Thanks for the lovely review and fantastic support for Jamie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very good experience I have at Vodafone…
Very good experience I have at Vodafone store and Miss Kate very polite and gentle she explain everything to me it helps me alot so I am very thankful to her
July 19, 2025
Unprompted review
Reply from Vodafone UK - Luton
Hey Harmeet,
I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for Kate.
If you ever need assistance, please feel free to contact the Social Media team via Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Tarang was very helpful and gave a good…
Tarang was very helpful and gave a good deal for sim contract. 10/10
July 18, 2025
Unprompted review
Reply from Vodafone UK - Luton
Hey Nega,
Thanks for the lovely review and fantastic support for Tarang.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Kate is lovely person
Kate is lovely person. Help me to set up everything on my mobile. As I am old person and have no much idea. About it. Really recommend
July 12, 2025
Unprompted review
Reply from Vodafone UK - Luton
Hey there,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Visited Vodafone Luton to upgrade my…
Visited Vodafone Luton to upgrade my phone, Jamie was just amazing, went through everything with me, explained the contracts and showed me the phones. There was no pressure, it was like spending the morning with a friend. After everything was sorted and I was the proud owner of my new IPhone 16 pro max, I was actually sad to leave. Jamie is amazing, thank you.
July 10, 2025
Unprompted review
Reply from Vodafone UK - Luton
Hey Jane,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Customer Feedback
Happy with the exeperience I received, very professional.
July 7, 2025
Unprompted review
Reply from Vodafone UK - Luton
Hey Wojtek,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Served by Jamie
Served by Jamie. Very helpful, patient, clear, very knowledgeable. Made my experience smiple.
July 6, 2025
Unprompted review
Reply from Vodafone UK - Luton
Hey Nayan,
Thanks for the lovely review and fantastic support for Jamie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Was greeted straight away when I…
Was greeted straight away when I entered the store. Staff were friendly and approachable, Jamie really saved the day as we were heading to the airport without a roaming data plan. Luckily she came to our rescue by upgrading my existing contract to a greater value package and lowering my monthly bill
June 18, 2025
Unprompted review
Reply from Vodafone UK - Luton
Great work from Jamie! Thank you for the review Nicola and for sharing this with us.
Vodafone Social Media Team
Greate service with Jaime
Great custemer service
Jaime was verry helpful
June 18, 2025
Unprompted review
Reply from Vodafone UK - Luton
Hi! We appreciate you taking the time to share your positive experience. We're so glad to hear that our team was helpful to you.
If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I lost my phone in Luton mall and…
I lost my phone in Luton mall and adviser Kate helped me to reset the sittings in iPad and report the lost，thankfully the security staff in the mall found the phone.Kate is so helpful and patient with my lost .She is a star
June 12, 2025
Unprompted review
Reply from Vodafone UK - Luton
Hey Amy! We're so glad to hear that you were reunited with your phone! We appreciate your kind words regarding the assistance you received while reporting the incident and resetting your iPad. It's great to know that our team could help during this stressful situation.
If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Talal was brilliant at his service and…
Talal was brilliant at his service and very confident in his speech
June 16, 2025
Unprompted review
Reply from Vodafone UK - Luton
We appreciate your wonderful review and support. We're happy to hear that you were impressed with the service and confident communication.
If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Stefan helped me find a great deal
June 15, 2025
Unprompted review
Reply from Vodafone UK - Luton
Hi Butea. Thank you for your review for Stefan. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Staf very good and friendly but…network slow i am waiting 30 minutes
Jaime very good staff,
customer service exiilent but network very slow.
June 10, 2025
Unprompted review
Reply from Vodafone UK - Luton
Hi Fahim.
Thank you for your review.
For any assistance, you can contact our team by calling 0333 304 0191 or speak to them via LiveChat here: http://vodafone.uk/2LCJiTm. If you have already spoken to the team but haven't received the resolution you were looking for, please come chat with my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl.
Thanks,
Vodafone Social Media Team
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