I’ve had a great experience with Kate at Vodafone. She first helped me set up my phone contract back in 2024, and I recently worked with her again for an upgrade. Both times she found me really g... See more
Company replied
Location
Switch locationUnit 75 The Mall, LU1 2TF Luton, GB
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See what reviewers are saying
Excellent customer service! The advisor was professional, friendly, and resolved my issue by recovering my phone number in just 3–4 hours. I really appreciate the quick response and efficient support... See more
Company replied
Was greeted straight away when I entered the store. Staff were friendly and approachable, Jamie really saved the day as we were heading to the airport without a roaming data plan. Luckily she came to... See more
Company replied
I had a wonderful experience with Jaime and Ali. I was praying to see Jaime, and when I did, she was extremely helpful and went out of her way to make sure everything went smoothly, which I truly appr... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Luton
Written by the company
Contact info
Unit 75 The Mall, LU1 2TF, Luton, United Kingdom
4.9
Excellent
393 reviews
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I confirm that MS Kate has changed my…
I confirm that MS Kate has changed my mind to switch my Vodafone broadband to Virgin media as I got very good support and she is professional and she gave the advantages to stay more with Vodafone and keep the offer the offered me. I'm thankful and grateful for her help.
October 23, 2025
Unprompted review
Reply from Vodafone UK - Luton
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Thank you for help with sim swap and…
Thank you for help with sim swap and service in the phone
October 18, 2025
Unprompted review
Reply from Vodafone UK - Luton
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Luton
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Luton
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Another amazing time in Vodafone Luton
Another amazing time in Vodafone Luton. thank you for another good service.
October 13, 2025
Unprompted review
Reply from Vodafone UK - Luton
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Michal the manager in the Luton Mall…
Michal the manager in the Luton Mall branch has been nothing short of the best phone expert I’ve ever dealt with. He sorted out numerous issues with several of my phones and my mother’s phone, and a broadband account. A true expert, excellent customer service and genuinely knows his stuff: I will come back for anything I need and recommend him to others. A genuine star and I hope he is appreciated as this was the first time an experience in a phone shop was not terrible. Thanks Michal
October 12, 2025
Unprompted review
Reply from Vodafone UK - Luton
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Amazing service provide by Michele in…
Amazing service provide by Michele in Luton. Thank you for help with upgrade.
October 11, 2025
Unprompted review
Reply from Vodafone UK - Luton
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Michal has been excellent today
Michal has been excellent today. Very helpful and quick.
October 11, 2025
Unprompted review
Reply from Vodafone UK - Luton
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
The way store manager talk is very rude…
The way store manager talk is very rude , he does not know what is the customer service . The way he talk that’s very rude and disrespectful . He represents Vodafone should be more professional
October 6, 2025
Unprompted review
Reply from Vodafone UK - Luton
We value your feedback, and we appreciate you bringing this to our attention. I apologize for the inconvenience caused.
If you do need any support please contact our dedicated team that can be reached by calling 0333 304 0191 or via live chat here - https://vodafone.uk/2aDQ1gh. You can also come chat to my team on Facebook at http://vodafone.uk/2Fpnah2
Thanks, Vodafone Social Media Team
Sabir was really helpful.
Sabir was really helpful.
He resolved my issue in no time.
October 5, 2025
Unprompted review
Reply from Vodafone UK - Luton
Hey Khizar,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Thank you Jaime at Vodafone, Luton Mall
recently visited the Vodafone store at Luton Mall to replace my lost SIM card and was assisted by Jaime. I would like to express my sincere gratitude for Jaime’s outstanding professionalism, support, and helpful attitude throughout the process. Jaime made the experience smooth and stress-free, and I truly appreciate the excellent service provided.
September 29, 2025
Unprompted review
Reply from Vodafone UK - Luton
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Tarang was so helpful and patient
Tarang was so helpful and patient, and Jaime was really kind too.
September 27, 2025
Unprompted review
Reply from Vodafone UK - Luton
Hey Fabian,
Thanks for the lovely review and fantastic support for Tarang.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I had a wonderful experience with Jaime…
I had a wonderful experience with Jaime and Ali. I was praying to see Jaime, and when I did, she was extremely helpful and went out of her way to make sure everything went smoothly, which I truly appreciated. Ali was also fantastic—he spoke Punjabi, which made communication much easier and more comfortable. Together, they provided excellent support and made the whole process seamless. Highly recommend both of them! Jaime is an excellent assistant store manager. I think that’s the spelling of her name
September 24, 2025
Unprompted review
Reply from Vodafone UK - Luton
Hey Farah,
Thanks for the lovely review and fantastic support for Jaime and Ali.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Was served by Jaime today for my…
Was served by Jaime today for my upgrade, amazing service, very efficient and understood what I was looking for
September 25, 2025
Unprompted review
Reply from Vodafone UK - Luton
Hey Ebenezer,
Thanks for the lovely review and fantastic support for Jaime.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Thanks to Ali and Moustafa
Thanks to Ali and Moustafa
Really helpful guys
September 24, 2025
Unprompted review
Reply from Vodafone UK - Luton
Hey Bogdan,
Thanks for the lovely review and fantastic support for Ali and Moustafa.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jamie was extremely efficient
Jamie was extremely efficient, patient and very knowledgeable about helping me set up my new phone
September 23, 2025
Unprompted review
Reply from Vodafone UK - Luton
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Excellent professional Service
I had a network and eSIM Issue on my iPhone I was on the call to Vodafone customer service for two days and they could not fix the my Issue. So I went to the Luton branch Vodafone branch and was helped by Kate. She listened to me and she did all the troubleshooting she needed to do and fixed my Issue. Excellent service which made very happy. I really hope she will get praised and her customer service skills was outstanding. Thank you again.
September 16, 2025
Unprompted review
Reply from Vodafone UK - Luton
Hi Jay. Thank you for your review for Kate. Minus your experience prior to visiting the store, it's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The guy is so friendly and nice
The guy is so friendly and nice, he helps me a lot and his name is sufy . Thanks so much
September 11, 2025
Unprompted review
Reply from Vodafone UK - Luton
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
I had quite a bit of issues
I had quite a bit of issues, no signal, no way to contact anybody, Kate was exceptional, bare in mind my twin toddlers were with me and created a lot of ruckus in the shop, you are lucky to have her
August 30, 2025
Unprompted review
Reply from Vodafone UK - Luton
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Fantastic customer service
Kate served us today and was fantastic. She gave us all the options and was focused on getting the right deal for us, not the most expensive.
We left with the product we wanted at a cheaper price than we were paying previously and that was thanks to Kate.
August 28, 2025
Unprompted review
Reply from Vodafone UK - Luton
Hey Angela,
Thanks for the lovely review and fantastic support for Kate.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
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