Vodafone UK - Magherafelt Reviews 

203
TrustScore 5 out of 5

4.9

Unit 4 Meadow Lane Shopping Centre , Moneymore Road, BT45 6PR Magherafelt, GB


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Rated 5 out of 5 stars

I visited store with a query about my phone. I was attended to immediately by Malik, who dealt with my issue quickly and efficiently. Also gave me advice on other services

Company replied

Rated 5 out of 5 stars

Mark was so unbelievably helpful with me, done everything he could to make sure i got sorted out even with the few hiccups :) thanks so much mark really happy with my new phone !

Company replied

Rated 5 out of 5 stars

I had a great experience with Amie at Vodafone. She was friendly, professional, and extremely helpful throughout. Amie took the time to understand my needs, explained everything clearly, and made the... See more

Company replied

Rated 5 out of 5 stars

Cory and Malik did excellent work today helping me go through my phone contract, had issues with billing and they sorted it out.

Company replied


Company details


Contact info

  • Unit 4 Meadow Lane Shopping Centre , Moneymore Road, BT45 6PR, Magherafelt, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

203 reviews

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4.9

All reviews

(203)

39,970 reviews in the last 12 months

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Rated 5 out of 5 stars

Really excellent experience and very…

Really excellent experience and very versatile helpful.

October 24, 2024
Unprompted review
Vodafone UK - Magherafelt logo

Reply from Vodafone UK - Magherafelt

Hi Kyle. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good price and excellent service from…

Good price and excellent service from Scott .

October 14, 2024
Unprompted review
Vodafone UK - Magherafelt logo

Reply from Vodafone UK - Magherafelt

Hello, Joseph,

Thanks for your review. It's always lovely to read great feedback, and we're glad you had a positive experience with Scott.

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic help from Scott sorted…

Fantastic help from Scott sorted everything out and fast service

October 10, 2024
Unprompted review
Vodafone UK - Magherafelt logo

Reply from Vodafone UK - Magherafelt

Hi Kelly. Thank you for your review for Scott. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Malik was 110% helpful

Malik was 110% helpful, kind and patient! We’ve had a terrible time trying to get SIM cards sorted since arriving in Ireland and he got us all straightened out. He really made our day by being such a customer service superstar; thanks again Malik! Wishing you all the best from 2 satisfied Canadian customers!

September 17, 2024
Unprompted review
Vodafone UK - Magherafelt logo

Reply from Vodafone UK - Magherafelt

Hi Drayven,

Thank you for taking the time to leave us a 5 star review! We're glad you had such a positive experience with Malik and the great service he has provided.

If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.

Thanks,
The Vodafone Social Media Team

Rated 5 out of 5 stars

Broadband

Staff are extremely helpful explaining everything to me Great to be able to speak to someone face to face

September 12, 2024
Unprompted review
Vodafone UK - Magherafelt logo

Reply from Vodafone UK - Magherafelt

Hi Rowena,

Thanks for sharing this review for our Magherafelt store. We appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Called into Vodafone Magherafelt and…

Called into Vodafone Magherafelt and wasn’t quite sure what or how to go about changing my phone across to suitable deal wi th Vodafone and still retain my number. All explained to us by Malik and Bradley. Malik particularly attentive and nothing a bother to him. I have to comment on how polite and well mannered malik is - he is a credit to himself, his family and Vodafone. The type of person you definetly want front of house - first impressions matter and what an impression Malik left on us. A lot of years since I seen someone of his countenance.

February 28, 2024
Unprompted review
Vodafone UK - Magherafelt logo

Reply from Vodafone UK - Magherafelt

Hey there,

Thanks for taking the time to leave us a review. We really appreciate the feedback regarding your great experience with Malik and Bradley.

If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

Rated 1 out of 5 stars

This is now 18th of February and vodafone still don't have my number sorted absolute shambles and would advise anyone to please stay away from vodafone

I got a you phone Jan 2nd and I'm still unable to make or receive calls that's now 11 days .I run my own business and I have lost work because of this .I have been in Vodafone shop 3 times and 3 calls to customer service and still they have not sorted the phone out .possibly I will have to sue for loss of earnings because of this.If more I have been with Vodafone for over 25 years. A butch of cowboys .I have
left my number but there is no point because nobody can phone me because I unable to take calls

January 2, 2024
Unprompted review
Vodafone UK - Magherafelt logo

Reply from Vodafone UK - Magherafelt

Hi Douglas,

We're so sorry to hear of your experience, and can absolutely understand your frustrations with this. We understand how important it is to have a reliable connection and would love to get things resolved for you as quickly as possible.

So that we can look into this, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Jack was very helpful from start to…

Jack was very helpful from start to finish and made the experience very easy

September 27, 2023
Unprompted review
Vodafone UK - Magherafelt logo

Reply from Vodafone UK - Magherafelt

Hi Paula,

Thank you for taking the time to review, and share your feedback for Jack. It's great to hear how he's been able to help.

Feel free to pop us over any questions via Facebook: vodafone.uk/3lCYUxW Twitter: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Jack provided top notch customer…

Jack provided top notch customer service and went above and beyond to help me :)

August 4, 2023
Unprompted review
Vodafone UK - Magherafelt logo

Reply from Vodafone UK - Magherafelt

Hi Jay. Thank you for your review for Jack. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful with my problems and has…

Very helpful with my problems and has great knowledge about phone products

July 25, 2023
Unprompted review
Vodafone UK - Magherafelt logo

Reply from Vodafone UK - Magherafelt

Hi Peter,

Thanks for sharing this lovely review. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

The employees jack and Bradley that…

The employees jack and Bradley that was helping us out today did a wonderful job and walked us through the service brillianty.

July 18, 2023
Unprompted review
Vodafone UK - Magherafelt logo

Reply from Vodafone UK - Magherafelt

Hi Enda. Thank you for your review for both Jack and Bradley. It's always lovely to read great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

This store was very helpful and polite…

This store was very helpful and polite in helping me with fixing my phone issues

July 15, 2023
Unprompted review
Vodafone UK - Magherafelt logo

Reply from Vodafone UK - Magherafelt

Hi, It's great to see our in store team offered such memorable service when helping sort out your issues.
Thanks for your review, The Vodafone Social Media Team

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