Went into store after having a nightmare online and Neil was really helpful. I recommend to upgrade or get new phones in store rather than online they are so much more helpful
Location
Switch location54 Cameron Walk,Metro Centre, NE11 9YR Gateshead, GB
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I had an amazing experience at Vodafone thanks to Harry. From the moment I walked into the store, his communication was excellent and he made everything easy to understand. He was professional, frie... See more
Company replied
Amazing experience in store today, Harry was able to sort my new phone and sim plan in a few simple steps! So straight forward and very pleasant experience. 5* customer service from Harry I was in ver... See more
Company replied
Helpful staff member Sayieed. Unfortunately chosen phone not in stock
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Metro Centre Experience
Written by the company
Contact info
54 Cameron Walk,Metro Centre, NE11 9YR, Gateshead, United Kingdom
5.0
Excellent
418 reviews
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Went into store after having a nightmare online
Went into store after having a nightmare online and Neil was really helpful. I recommend to upgrade or get new phones in store rather than online they are so much more helpful
June 2, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Vodafone UK - Metro Centre Experience
Hey,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Neil is so knowledgeable and helpful
Neil is so knowledgeable and helpful. He gave us lots of great advice and helped us save some money too! Thanks Neil 😁
May 30, 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hey,
This is what we love to hear! Thank you for your 5-star review.
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Metro Centre Experience
Hey Chris,
Thanks for the lovely review and fantastic support for Harry.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent service
Excellent service. Very impressed with Vinny, for his attention to detail and explanations. Thank you Vinny. X
May 29, 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hey,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Courtney give me 1st class service…
Courtney give me 1st class service fantastic help to me.
May 28, 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hey James,
Thanks for the lovely review and fantastic support for Courtney.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
the young lad was fantastic really…
the young lad was fantastic really polite and friendly plus the big one saved me money on my plans and was really knowledgeable about the products really really happy with him and Vodafone 😁😁
May 27, 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hey Andrew,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Very helpful and friendly service. Great value for money and Harrison did everything he could to find the best deal that suits me!
Very helpful and friendly service
May 27, 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Amazing experience in store today
Amazing experience in store today, Harry was able to sort my new phone and sim plan in a few simple steps! So straight forward and very pleasant experience. 5* customer service from Harry I was in very safe hands today! Thank you.
May 27, 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hey Stacey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Neil was very helpful and pleasant
May 27, 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hey Ray,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Staff were all helpful and polite
Staff were all helpful and polite. I suffer with terrible anxiety but felt calm and relaxed no anxiety due to the atmosphere in the shop. Thank you Courtney and staff 👍
May 27, 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hey Joanna,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I was seen by Harry.
I was seen by Harry in the Metro at Gateshead and he helped me with my Vodafone contract for 24 months. I got all my questions answered.
May 24, 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hey
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Excellent Service
Efficient , friendly service that provided a much better deal than expected
May 22, 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hey,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Neil got me 50% off on my Sim only…
Neil got me 50% off on my Sim only deal. Helped me out alot. Better experience than Darlington branch.
May 21, 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hey Connor,
Thanks for the lovely review and fantastic support for Neil.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Courtney was fantastic
Courtney was fantastic! She was able to sort out the problems I had with my phone quickly & smoothly , something another shop & the Vodafone phone support had failed to resolve.
May 19, 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hey,
This is what we love to hear! Thank you for your 5-star review.
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Harry was very helpful and gave me good…
Harry was very helpful and gave me good advice regarding my daughters upgrade very quick and easy visit to Vodafone metrocentre
May 16, 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hey,
This is what we love to hear! Thank you for your 5-star review.
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Edvard at the metro centre was…
Edvard at the metro centre was extremely helpful and friendly. He was very patient and answered all our queries. We got all the upgrades sorted. Thank you for his help.
May 16, 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hey Elaine,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media TeaM
Harry is a superstar!
I had an amazing experience at Vodafone thanks to Harry. From the moment I walked into the store, his communication was excellent and he made everything easy to understand. He was professional, friendly, patient, and genuinely cared about helping me find the best solution.
Harry really brings the quality of the store up with his outstanding customer service and positive attitude. He went above and beyond to make sure I was happy, and it’s clear he takes pride in what he does. Customer service like this is hard to find, and Harry is a real credit to Vodafone. Highly recommend!
May 16, 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hey Emily,
Thanks for the lovely review and fantastic support for Harry.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Harry was amazing in store and has…
Harry was amazing in store and has solved my mamas query and upgrade out perfect the store standards and amazing store quality
May 16, 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hey Ryan,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Harry was very helpful and patient
Harry was very helpful and patient. Explained everything so that I understood what I was paying for. Thank you Harry.
May 13, 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hey Jean,
Thanks for the lovely review and fantastic support for Harry.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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