Courtney took my challenge today to get my monthly cost down. I had just retired and was out of contract and she managed to decrease my overall costs by £7 monthly or £84 annually whilst increasing m... See more
Company replied
Location
Switch location54 Cameron Walk,Metro Centre, NE11 9YR Gateshead, GB
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See what reviewers are saying
Courtney was very knowledgeable, approachable and professional. All you could want in someone to assist you when uograding your phone. I have been with Vodafone for over 20 years and cannot see that... See more
Company replied
Great customer service as always. I told Courtney what I wanted to sort today and she went straight through the process really quickly and kept me in the loop as she did it. Everything explained perfe... See more
Company replied
The girl Katie who served me at the vodafone store in the Metro Centre at Gateshead had excellent customer service skills. Nothing was to much trouble for her, she set up my new phone and transferred... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Metro Centre Experience
Written by the company
Contact info
54 Cameron Walk,Metro Centre, NE11 9YR, Gateshead, United Kingdom
4.9
Excellent
479 reviews
Asks customers to review
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Katie and Diana were very helpful
July 16, 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hey Angela,
Thanks for the lovely review and fantastic support for Katie. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Edvard was super helpful and friendly1…
Edvard was super helpful and friendly1 great experience
July 15, 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hey Alex,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Katie was amazing
Katie was very patient, professional and courteous. Especially since we had totally done our upgrades wrong. She explained us through our whole process in simple Layman terms, no fancy jargon, just quick answers to our many questions. She is an asset to Vodafone 5*
July 14, 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hey Amanda,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Vinny was friendly
Vinny was friendly, explaining everything no unnecessary jargon. Fantastic customer service
July 12, 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hey there,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
What a lovely man
What a lovely man, explained everything clearly. Quick and easy process. Friendly and polite. Would highly recommend Vinay.
July 11, 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hey Gillian,
Thanks for the lovely review and fantastic support for Vinay.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Advisor called Vinney was absolutely…
Advisor called Vinney was absolutely fantastic, very polite and professional, couldn’t have been better
July 10, 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hey James,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Katie was very helpful and good at her…
Katie was very helpful and good at her job and sorted major problem very efficently.
July 9, 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Katie was brilliant
Katie was brilliant . She sorted my problem out very well and she was very pleasant. Thank you so very much.
July 9, 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hey Susan,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Katie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Courtney was very accommodating
Courtney was very accommodating, polite, and provided all information clearly. Staff were polite when first entered the store. The process was seamless.
July 8, 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hey Alisdair,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Courtney.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Katie
Katie, has been brilliant, she gave great advice and an excellent customer experience, we are very very happy customers, we couldn't recommend Vodafone enough, thank you Katie
July 6, 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very helpful
Neil was very helpful, reviewed all 3 lines on our contract and saved us a nice bit of money :)
July 4, 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hey Fiona,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Metrocentre shop Katie
Went to the Metrocentre shop with my daughter for her phone & ended up coming home with a cheaper broadband & monthly phone payment. Katie was really helpful, thank you!
July 4, 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hey Claire,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Katie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Katie at the Metrocentre shop
Katie at the Metrocentre shop was really helpful! Got me a great deal & super friendly will definitely be back if I need anything else!
July 4, 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hey Miss D,
I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for Katie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Katie was extremely knowledgeable
Katie was extremely knowledgeable, helped me choose which contract, explained all benefits from all the contracts on offer. Extremely happy, would recommend Vodaphone to anyone - go see Katie
July 4, 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hey Ian,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service and pleasant demeanor.
Great service and pleasant demeanor.
Katie helped us with all our queries.
Well done vodafone for employing such a lovely member of staff !!!
July 3, 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hey John,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Metro Centre Experience
Hey Kenny,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Katie was so helpful with our queries…
Katie was so helpful with our queries and after she had checked our phones we left very grateful and relieved a massive help and Katie was so professional a huge thank you
June 26, 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hi Stephen, thank you so much for your wonderful review and the amazing support you’ve shown for Katie, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
Katie is awesome and found me fab deals…
Katie is awesome and found me fab deals on my broadband and phone.
June 25, 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hey Abigail,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Katie was a pleasure to deal with
Katie was a pleasure to deal with. Couldn’t have been more helpful.
June 25, 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hey Jane,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Katie was extremely helpful
Katie was extremely helpful
Efficient & effective sorting me a new contract
Thank you
June 25, 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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