I came into the store in Middlesbrough today and was helped by Matthew. He was brilliant from start to finish. I’m now saving a considerable amount of money per month on both my home broadband and... See more
Company replied
Location
Switch locationUnit 82 , Cleveland Centre, TS1 2JZ Middlesbrough, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Luke was exceptional in the store today. He was warm, friendly and polite. He was very helpful and knowledgeable and made our experience in upgrading our phones easy and smooth. It was an absolute ple... See more
Company replied
Me and my mam went into vodafone today for a sim upgrade and a phone upgrade, we spoke to Ewan and he was absolutely amazing, so friendly and explained everything in such detail. He showed really good... See more
Company replied
Came in to store today and was served by Ewan who was polite and very professional was smooth and plesent visit will be returning
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Middlesbrough
Written by the company
Contact info
Unit 82 , Cleveland Centre, TS1 2JZ, Middlesbrough, United Kingdom
4.9
Excellent
346 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sidra was amazing
Sidra was amazing. She took her time to thoroughly help me and my partner treating our old devices and getting new contract sorted. She took the time to transfer all of our data from the old devices into the new ones and made sure that our prices were within our budget. Really happy coming back into this store and hope that she does not leave anytime soon.
April 28, 2026
Unprompted review
Reply from Vodafone UK - Middlesbrough
Hey Colin,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
SIDRA BEEN ABSOLUTELY FABULOUS AND…
SIDRA BEEN ABSOLUTELY FABULOUS AND GREAT AT HER JOB!
April 28, 2026
Unprompted review
Reply from Vodafone UK - Middlesbrough
Hey Biniam,
Thanks for the lovely review and fantastic support for Sidra.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Sidra was amazing in taking her time to…
Sidra was amazing in taking her time to help me! Super girl
April 25, 2026
Unprompted review
Reply from Vodafone UK - Middlesbrough
Hey Dave,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service
Sidra in Middlesbrough was really helpful sorting mine and my partners contracts out.
Thank you -
April 25, 2026
Unprompted review
Reply from Vodafone UK - Middlesbrough
Hey Patch,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Fabulous sales person
Fabulous sales person! Would recommend promotion! Fantastic service
Thank you Ewan
April 25, 2026
Unprompted review
Reply from Vodafone UK - Middlesbrough
Hey Stefan,
Thanks for the lovely review and fantastic support for Ewan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Had an amazing experince with sidra and…
Had an amazing experince with sidra and katie today. They helped me get a good deal for a new sim. Will be a returning customer
April 23, 2026
Unprompted review
Reply from Vodafone UK - Middlesbrough
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Sidra really helped me
Sidra really helped me، she took her time to help me with my billing issue and my account
April 22, 2026
Unprompted review
Reply from Vodafone UK - Middlesbrough
Hey Ibrahim,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Thank you Sidra for helping me
April 20, 2026
Unprompted review
Reply from Vodafone UK - Middlesbrough
Hey Sarwath,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ewan and sidra sorted my contract so…
Ewan and sidra sorted my contract so great and lovely and assisted me with all my needs!
April 20, 2026
Unprompted review
Reply from Vodafone UK - Middlesbrough
Hey Lorraine,
Thanks for the lovely review and fantastic support for Ewan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Had a great shopping experience with…
Had a great shopping experience with Ewan, very polite, very knowledgeable and patience , nothing was too much bother lovely young man
April 20, 2026
Unprompted review
Reply from Vodafone UK - Middlesbrough
Hey Janet,
Thanks for the lovely review and fantastic support for Ewan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great doing business with Katie today
Great doing business with Katie today. Helped us find an amazing and cheap deal. Will definitely return to see her.
April 20, 2026
Unprompted review
Reply from Vodafone UK - Middlesbrough
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Katie really was helpful took her time…
Katie really was helpful took her time to help me and my wife out.. well done lovely girl
April 20, 2026
Unprompted review
Reply from Vodafone UK - Middlesbrough
Hey Geoff,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Chloe is the best girl I've met in a…
Chloe is the best girl I've met in a long time. Nothing was too much trouble for her, she went above and beyond to build me a package that suited my needs and get me an accessible phone. She also helped my wife and son get an amazing deal. She deserves every penny of a pay rise, thank you so much Chloe! We will be coming back to see you!
April 20, 2026
Unprompted review
Reply from Vodafone UK - Middlesbrough
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Sidra helped us sort both of our mobile…
Sidra helped us sort both of our mobile phones out. All of our data and the package went smoothly.
April 19, 2026
Unprompted review
Reply from Vodafone UK - Middlesbrough
Hey Dave,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Me and my partner have avoided coming…
Me and my partner have avoided coming into have our phones sorted in years, our kids finally pushed us to upgrade our mobile phones.
We were met with a delightful girl sidra, who thoroughly took her time to break everything down and ensure we have the best set up of our account.
Sidra also set up both our phones and transferred everything, over to our new phones straight away.
This visit had gone, incredibly seamless.
Thank you Sidra
April 19, 2026
Unprompted review
Reply from Vodafone UK - Middlesbrough
Hey Elaine,
Thanks for the lovely review and fantastic support for Sidra.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
very Happy With My New contract Sidra…
very Happy With My New contract Sidra Ewan Thankyou
April 17, 2026
Unprompted review
Reply from Vodafone UK - Middlesbrough
Hey Khalid
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Sidra really took her time to check my…
Sidra really took her time to check my contract and reduce my bill. She listened to my issues and solved them for me.
Brilliant young lady
April 17, 2026
Unprompted review
Reply from Vodafone UK - Middlesbrough
Hey Graham,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Really haopy sorting mine and my…
Really haopy sorting mine and my partners phones today. Sidra took the time to go over everything
April 17, 2026
Unprompted review
Reply from Vodafone UK - Middlesbrough
Hey Geoff,
Thanks for the lovely review and fantastic support for Sidra.
Thanks for the lovely review and the fantastic support you’ve shown for Emily
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Called into Vodafone this morning even…
Called into Vodafone this morning even tho I'm with 02 and a young lady called Jenna help me reset my phone which I had struggled for days with, a credit to Vodafone for the customer service she provided a very helpful young lady
April 17, 2026
Unprompted review
Reply from Vodafone UK - Middlesbrough
Hey John,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Sidra has made me feel welcomed coming…
Sidra has made me feel welcomed coming in and doing my upgrade. I was always scared as I'm not technical with phones..
She took time to help me set everything up.
Class las
April 17, 2026
Unprompted review
Reply from Vodafone UK - Middlesbrough
Hey Andrew,
Thanks for the lovely review and fantastic support for Sidra.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.