Matthew was brilliant, he explained everything with great detail i fully understood everything. He was polite and genuine. I am extremely happy with my service today I cant praise the advisor enough... See more
Company replied
Location
Switch locationUnit 82 , Cleveland Centre, TS1 2JZ Middlesbrough, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I visited the Vodafone store today, 19 September 2026, to get my new iPhone 18 Pro Max in Burgundy. I was assisted by Matthew, a Retail Adviser, who was extremely helpful throughout my visit.... See more
Company replied
Was served by Chloe who is a credit to Vodaphone Chloe is polite knowledgable patient and paid attention to what we requested and came up with a solution that suited our needs
Company replied
I was treated with the utmost respect and kindness by Anas and his colleagues in the shop. Excellent customer service and professionalism. All aspects of the new phone contract etc were explained clea... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Middlesbrough
Written by the company
Contact info
Unit 82 , Cleveland Centre, TS1 2JZ, Middlesbrough, United Kingdom
4.9
Excellent
383 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ewan was super helpful
Ewan was super helpful. got me a better deal for my upgrade and helped me a new tablet aswell since he helped me save loads on my new phone upgrade!
if your visiting the vodafone middlesbrough store i would reccommend seeing and speaking to Ewan!
May 13, 2026
Unprompted review
Reply from Vodafone UK - Middlesbrough
Hey Dale,
Thanks for the lovely review and fantastic support for Ewan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Middlesbrough
Hey Marc,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Fanstastic service with libby i would…
Fanstastic service with libby i would highly recommend her for any new deals
May 12, 2026
Unprompted review
Reply from Vodafone UK - Middlesbrough
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Ewan helped us amazingly today in store…
Ewan helped us amazingly today in store saving us £40 he was very welcoming and was able to have a good chat while helping out
May 11, 2026
Unprompted review
Reply from Vodafone UK - Middlesbrough
Hey Cameran,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Ewan was a great person that has helped…
Ewan was a great person that has helped us save £40 and had a right giggle with him through it all
May 11, 2026
Unprompted review
Reply from Vodafone UK - Middlesbrough
Hey Nicole,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Gina great customer service
I went to Vodafone middlesbrough store to enquire about a free offer that was available and the girl who helped me called Georgia [gina) was very helpful and pleasant and she actually got me a discount on my phone contract whilst I was there,she was helpful and well mannerd so I give gina 10/10 well done on your customer service thanks again gina
May 9, 2026
Unprompted review
Reply from Vodafone UK - Middlesbrough
Hey Mick,
Thanks for the lovely review and fantastic support for Georgia.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jenna is very good at her job and very…
Jenna is very good at her job and very helpful so happy
May 8, 2026
Unprompted review
Reply from Vodafone UK - Middlesbrough
Hey Varshith,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Sidra ishelpful
May 8, 2026
Unprompted review
Reply from Vodafone UK - Middlesbrough
Hey Pamela,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Sidra is so good very nice girl help me…
Sidra is so good very nice girl help me alot
May 8, 2026
Unprompted review
Reply from Vodafone UK - Middlesbrough
Hey Susana,
Thanks for the lovely review and fantastic support for Sidra.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Really good person
Really good person , and focused on her job ! I like it
May 8, 2026
Unprompted review
Reply from Vodafone UK - Middlesbrough
Hey Istvan,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Thank you Chloe for the lovely…
Thank you Chloe for the lovely experience and sorting my new phone out for me!
May 8, 2026
Unprompted review
Reply from Vodafone UK - Middlesbrough
Hey Angela,
Thanks for the lovely review and fantastic support for Chloe.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The girl Sidra is very good at…
The girl Sidra is very good at explaining my bill to me and helping me to understand everything on my account
May 8, 2026
Unprompted review
Reply from Vodafone UK - Middlesbrough
Hey Robert,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Middlesbrough
Hey Helen,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ten out of ten for Chloe
Ten out of ten for Chloe! She was great help, transferred my old phone on to my new phone for me and got me a great deal. Give her a pay rise!
May 6, 2026
Unprompted review
Reply from Vodafone UK - Middlesbrough
Hey Ann,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Thank you Chloe for a wonderful…
Thank you Chloe for a wonderful customer service experience. So professional and lovely.
May 6, 2026
Unprompted review
Reply from Vodafone UK - Middlesbrough
Hey Val,
Thanks for the lovely review and fantastic support for Chloe.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Katie was really good and found me a…
Katie was really good and found me a good iPhone and new Sim contract
May 6, 2026
Unprompted review
Reply from Vodafone UK - Middlesbrough
Hey Harry,
Thanks for the lovely review and fantastic support for Katie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Ewan is very Good Guy I am very to thiz…
Ewan is very Good Guy I am very to thiz Service
May 5, 2026
Unprompted review
Reply from Vodafone UK - Middlesbrough
Hi Malik, thank you so much for your wonderful review and the amazing support you’ve shown for Ewan, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
Thankyou sidra for helping sort out my…
Thankyou sidra for helping sort out my issue. Very happy
May 5, 2026
Unprompted review
Reply from Vodafone UK - Middlesbrough
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Middlesbrough
Hey Sheila,
Thanks for the lovely review and fantastic support for Chloe.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Libby done what was best for me today I…
Libby done what was best for me today I wasn’t able to get a device but wasn’t her fault but still helped me with a SIM card for my wife and got me a good deal thank you libby
May 4, 2026
Unprompted review
Reply from Vodafone UK - Middlesbrough
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.