Andrew fantastic service from start to finish with myself and wife. Two new upgrades , honest , genuine colleague an asset to Vodafone. Personal thanks couldn’t done more to help. Taz Manager also sup... See more
Company replied
Location
Switch location10 Douglas Way, Eldon Square, NE1 7XW Newcastle, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The Aussie retail adviser - Will - in the Newcastle Upon Tyne (Eldon Square) Branch was the entire reason why I stayed with Vodafone/Three. He supported me and my mum despite all of my hassle, and was... See more
Company replied
I’d just like to commend the wonderful Gemma based in the Eldon square branch for her exceptional customer service today 11/6/26. She explained everything in a clear and concise manner and was extreme... See more
Company replied
Will and Nathan at Newcastle Vodafone Eldon Square were fantastic and helping me through this process. They actually secured my business before I realised I did not have a card with me. So I completed... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Newcastle Eldon Square
Written by the company
Contact info
10 Douglas Way, Eldon Square, NE1 7XW, Newcastle, United Kingdom
4.7
Excellent
179 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Steph was a great help
Steph was a great help, explaining everything clearly and at my pace! I felt that I was a valued customer
February 5, 2026
Unprompted review
Reply from Vodafone UK - Newcastle Eldon Square
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Great service received from Steph
Great service received from Steph. Very helpful, went the extra mile to assist and explained everything! Thanks a bunch 😁
February 5, 2026
Unprompted review
Reply from Vodafone UK - Newcastle Eldon Square
Hey Lynda,
Thanks for the lovely review and fantastic support for Steph.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service - Fast and efficient
Great and efficient - knew what to do and overall good experience and service.
February 5, 2026
Unprompted review
Reply from Vodafone UK - Newcastle Eldon Square
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Newcastle Eldon Square
Hey Liv,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The service in the Jesmond area of…
The service in the Jesmond area of Newcastle upon Tyne is absolutely disgusting only 13mbps whilst paying £31 a month for the stupid contract ridiculous get it sorted now I'm a vulnerable adult and I need good service in case something happens to me
January 26, 2026
Unprompted review
Reply from Vodafone UK - Newcastle Eldon Square
Hey,
Thank you for taking the time to share your experience. We truly regret that your previous attempts to get help didn’t result in a resolution, and we appreciate you bringing this to our attention. Please be rest assured that we take these concerns seriously, and we’d like to look into this further for you. You can call our team on 191 from a Vodafone mobile or 03333040191 from a non-Vodafone mobile between 8am and 8pm, or use webchat through this link: vodafone.uk/2LCJiTm. Alternately you can contact our social media team via Facebook at vodafone.uk/3lCYUxW or via Instagram at https://ig.me/m/vodafone.
Thanks,
Vodafone Social Media Team
Excellent customer service in store in…
Excellent customer service in store in Newcastle Eldon Sq to resolve a connectivity issue to my Apple Watch. Dan and Bernie were superb; they fixed the issue and explained what they were doing-thank you. Proven again that it is much easier to talk face to face.
January 17, 2026
Unprompted review
Reply from Vodafone UK - Newcastle Eldon Square
Hey there,
Thanks for the lovely review and fantastic support for Dan and Bernie.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Newcastle Eldon Square
Hey Ganta,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great assistance throughout visit…
Great assistance throughout visit regarding my account and done a cheaper deals
January 8, 2026
Unprompted review
Reply from Vodafone UK - Newcastle Eldon Square
Hey Surendranath,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Taz is brilhant
January 8, 2026
Unprompted review
Reply from Vodafone UK - Newcastle Eldon Square
Hey Samira,
Thanks for the lovely review and fantastic support for Taz.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Newcastle Eldon Square
Hey Nelson,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Taz.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Gemma was extremely helpful
Gemma was extremely helpful. Excellent customer service.
January 3, 2026
Unprompted review
Reply from Vodafone UK - Newcastle Eldon Square
Hey Rachel,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Newcastle Eldon Square
Hey Lyndsay,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent customer service by Gemma
Excellent experience at Vodafone and assisted by Gemma who is always amazing.
December 18, 2025
Unprompted review
Reply from Vodafone UK - Newcastle Eldon Square
Hey Mark,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Dimala was exceptionally polite and…
Dimala was exceptionally polite and helpful.
December 3, 2025
Unprompted review
Reply from Vodafone UK - Newcastle Eldon Square
Hi Stuart,
Thank you so much for your wonderful review and the amazing support you’ve shown for Dimala—it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Gemma has been excellent
Gemma has been excellent. Helpful, knowledgeable and efficient.
First class!
December 1, 2025
Unprompted review
Reply from Vodafone UK - Newcastle Eldon Square
Hey Fintan,
Thanks for the lovely review and fantastic support for Gemma.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Staff in eldon square are good people…
Staff in eldon square are good people and really friendly. Especially Reece who saved me money and helped get my son a new phone
December 1, 2025
Unprompted review
Reply from Vodafone UK - Newcastle Eldon Square
Hey Shahram,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Honestly the staff member Alex was…
Honestly the staff member Alex was outstandingly informative and most certainly went the extra mile to help with my query.
He’s definitely an asset to your Company.
I shall use this store every time I need information and assistance.
Please give him my sincere thanks.
December 1, 2025
Unprompted review
Reply from Vodafone UK - Newcastle Eldon Square
Hey Angela,
Thanks for the lovely review and fantastic support for Alex.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Professional and Good Service
We came into the store for a new phone upgrade and Joe assisted us right away . He was very professional and he handled everything quickly. We were satisfied with the service he gave
November 14, 2025
Unprompted review
Reply from Vodafone UK - Newcastle Eldon Square
Hi. We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us regarding the efficient service you received. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very impressive so fast and great…
Very impressive so fast and great service. O2. Can ram it
November 8, 2025
Unprompted review
Reply from Vodafone UK - Newcastle Eldon Square
Hi. We're happy to hear that you had such a fast and great experience with our service. Thank you for your positive feedback; we appreciate it! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reece saved me a fortune!
Reece saved me a fortune!! Him and Dan were very friendly and helpful!
November 6, 2025
Unprompted review
Reply from Vodafone UK - Newcastle Eldon Square
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.